magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

iman07 · MagicJack Newbie Joined: 15 Feb 2009 Posts: 6

ENJOY MY ARGUMENT WITH MJ. STUPID ASSHOLES.

Please wait for a site operator to respond.
You are now chatting with 'Karen'
Karen: Hello, how may I help you?
Iman : i can not get a replacement MJ from best buy because I dont have the receipt so i want to cancel my service
Iman : unless you give me a new magic jack
Karen: we cannot give you a replacement for that since you purchased the magicjack at best buy Iman.
Karen: your service will be cancelled if you will not use your magicjack.
Iman : you are the manufacture, you owe me a new magic jack
Iman : its in your terms of service
Iman : i read it
Iman : do i have to call my lawyer for this?
Iman : how are you going to sell a product and not stand behind it?
Iman : it doesnt matter where i bought it from
Iman : you are the manufacture
Iman : i am using the MJ but its not fully functional
Karen: yes if you will purchase it in our site.
Iman : thats not what it says in your TOS
Karen: but you purchased it in our reseller we have different policy in returns Iman.
Iman : well its not in your TOS
Karen: you should return it to them
Iman : THEY WONT ACCEPT IT
Karen: they should accept it since you purchased it there.
Iman : call them and tell them that
Iman : im sure they will listen to Karen from MJ
Karen: I apologize but we only do chat support here Iman
Iman : Ya, I know. Good hiding place. Cant get any real support
Iman : I want a replacement
Iman : I will send you this one back
Karen: you should get a replacement in best buy since you purchased it there.
Iman : aren't there serial numbers on these magic jacks?
Iman : are you blind? can you not read what I am typing? THEY WONT GIVE ME A REPLACEMENT
Iman : its not like I am making it up
Iman : I went to them
Karen: we cannot give you a replacement since you did not purchased it from us.
Iman : I told them the problem
Iman : but its your product
Iman : you should stand behind it
Karen: yes, it is our product but you did not purchased it from us, we have different policy from our resellers.
Iman : show me this policy
Iman : dont make stuff up
Iman : show me the terms of service
Karen: our terms of service?
Iman : you know what that is right?
Karen: you have already seen our terms of service right?
Iman : a legal contract between the consumer and your product thats what that is. and yes i read it, and it says to return it back to you if theres a problem. it doesnt say anything about going back to the place of purchase
Karen: you should return it to best buy and ask for a replacement for that.
Iman : that didnt work
Karen: please try to find your receipt to have a replacement for that.
Iman : i dont know why ur repeating urself
Iman : i cant
Iman : thats not possible
Karen: because we cannot issue a replacement for that since you did not purchased it from us.
Karen: please try to contact them regarding this.
Iman : no
Iman : i wanna speak to your manager
Karen: okay.
Karen: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ermin'
Ermin: Hi this is Ermin one of the supervisors here, may �i know your concern please?
Iman : i bought a magicjack from best buy, your product and its not functioning like its suppose to. I spoke with tech support yesterday, they said they cant give me a replacement because it was purchased at best buy. best buy wont replace it because i dont have my receipt. i want a replacement
Iman : like any product, if i buy it at the store, it has a manufacture warranty
Iman : there is no exception here
Iman : if i buy a graphics card from BB and it breaks, i call the manufacture for my replacement
Ermin: One moment please...
Iman : ok
Ermin: Okay here's the thing, best buy has its own way of selling the MJ products and if it is being purchased to our reseller like best buy we canot issue a replacement because they have the information regarding your orders
Iman : so your willing to lose a customer because you wont give me a replacement. I am gonna send it back to you
Ermin: No we are not allowed to replace that its the best buy
Ermin: who is responsible for your request
Iman : well they wont do it
Iman : and its your product
Iman : i read your TOS
Ermin: Yes thats our product
Iman : it doesnt say anything about if we need to return it
Iman : and we bought it from a local store
Ermin: but its our resller who is responsible for replacement not us
Iman : where does it say that in your TOS?
Ermin: But the TOS does not say that you will have the replacement from the mother company if the reseller will not issue a replacement correct?
Iman : haha ur funny. you just reversed what I said and tried to use it against me. so basically you dont have a good argument. I could call up my lawyers right now and they will be more than happy to deal with you. im saving this conversation for them.
Iman : you dont have a rock solid concrete policy for exchanges. so in a legal battle you will lose.
Iman : i dont think your CEO would be happy
Ermin: No this is not illegal
Ermin: as i stated above best buy has its own poloicy
Ermin: of selling the product
Iman : you the manufacture should have that written in your policy
Ermin: and we are not authorize for a replacement if you purchase the MJ there
Iman : just like any smart business would
Ermin: thats the company poloicy
Iman : show me
Ermin: Policy*
Iman : where does it say that
Iman : PROOF
Iman : i want PROOF
Iman : you saying it is not proof
Iman : give me a link to the part where it says that
Ermin: Please go back to best buy
Iman : SHOW ME THE PROOF
Iman : dont avoid the questoin
Ermin: and ask for a replacement again
Iman : you said thats a policy
Iman : show me the policy
Ermin: no im not avoiding
Iman : transfer me to someone else
Ermin: it doesnt needs a proof
Ermin: if you purchase it there
Iman : HAHA my lawyers would beg to differ
Ermin: then you have to ask for replacement to best buy
Iman : transfer me to someone else
Ermin: Is there anything else I may help you with today?
Iman : someone higher and smarter than you
Iman : transfer me
Iman : i dont want to speak with you anymore
Iman : transfer me to someone who can help
Ermin: You will not be transfered to any one else, im the last person you can talk to
Ermin: over this chats
Iman : ok then i want a number
Iman : to someone i can call
Ermin: i will end this conversation if you will not listen to me
Iman : YOU IDIOT! ur not listening to me
Iman : THEY WONT REFUND IT
Iman : THEY WONT EXCHANGE IT
Iman : what am i suppose to do?
Iman : you act like i didnt speak with them
Iman : I DID
Iman : your lucky I am not on the phone with you right now
Ermin: I apologize as i stated above we cannot replace it
Iman : i want to speak with YOUR manager
Ermin: because it came from best buy
Ermin: they will be the one to replace it
Iman : stop saying that
Iman : i already told u they said no
Iman : WHAT AM I SUPPOSE TO DO NOW'
Ermin: Under circumstances we cannot issue a new Mj for that, as i stated above
Iman : dont avoid my question
Iman : i said what do i do now
Iman : i did ask you what you said
Iman : i asked what do i do now
Ermin: i have gave you the information you need, if you dont have any concern i will end this conversation, chat us back if you have issue's in the future thanks and good bye!
Chat session has been terminated by the site operator.

WHOS RIGHT?

iman07 · MagicJack Newbie Joined: 15 Feb 2009 Posts: 6

trying to get a hold of my boy ermin:

Please wait for a site operator to respond.

You are now chatting with 'Bernard'

Bernard: Hello, how may I help you?
Iman: can i speak with your supervisor Ermin?
Bernard: I apologize but ermin is busy chatting other customers right now.
Bernard: Please allow me to assist you regarding your issue.
Iman: leave him message for me. Tell him Iman, says that he hope your died from Cancer and to go himself. If you didnt know, he is a faggot and stupid as ! tell him to take his no existent policy and shove it up his ass! and tell him to have a good lawyer represent for the hearing. douchebag Smile

Iman: can you pass that along?
Bernard: Yes I will.
Iman: thank you! your the nicest person I spoke with today
Bernard: I will forward this to our manager,
Iman: THANK YOU!
Iman: wait
Iman: can you forward this too
Iman: this is your wonderful tech support
Iman: Please wait for a site operator to respond. You are now chatting with 'Karen' Karen: Hello, how may I help you? Iman : i can not get a replacement MJ from best buy because I dont have the receipt so i want to cancel my service Iman : unless you give me a new magic jack Karen: we cannot give you a replacement for that since you purchased the magicjack at best buy Iman. Karen: your service will be cancelled if you will not use your magicjack. Iman : you are the manufacture, you owe me a new magic jack Iman : its in your terms of service Iman : i read it Iman : do i have to call my lawyer for this? Iman : how are you going to sell a product and not stand behind it? Iman : it doesnt matter where i bought it from Iman : you are the manufacture Iman : i am using the MJ but its not fully functional Karen: yes if you will purchase it in our site. Iman : thats not what it says in your TOS Karen: but you purchased it in our reseller we have different policy in returns Iman. Iman : well its not in your TOS Karen: you should return it to them Iman : THEY WONT ACCEPT IT Karen: they should accept it since you purchased it there. Iman : call them and tell them that Iman : im sure they will listen to Karen from MJ Karen: I apologize but we only do chat support here Iman Iman : Ya, I know. Good hiding place. Cant get any real support Iman : I want a replacement Iman : I will send you this one back Karen: you should get a replacement in best buy since you purchased it there. Iman : aren't there serial numbers on these magic jacks? Iman : are you blind? can you not read what I am typing? THEY WONT GIVE ME A REPLACEMENT Iman : its not like I am making it up Iman : I went to them Karen: we cannot give you a replacement since you did not purchased it from us. Iman : I told them the problem Iman : but its your product Iman : you should stand behind it Karen: yes, it is our product but you did not purchased it from us, we have different policy from our resellers. Iman : show me this policy Iman : dont make stuff up Iman : show me the terms of service Karen: our terms of service? Iman : you know what that is right? Karen: you have already seen our terms of service right? Iman : a legal contract between the consumer and your product thats what that is. and yes i read it, and it says to return it back to you if theres a problem. it doesnt say anything about going back to the place of purchase Karen: you should return it to best buy and ask for a replacement for that. Iman : that didnt work Karen: please try to find your receipt to have a replacement for that. Iman : i dont know why ur repeating urself Iman : i cant Iman : thats not possible Karen: because we cannot issue a replacement for that since you did not purchased it from us. Karen: please try to contact them regarding this. Iman : no Iman : i wanna speak to your manager Karen: okay. Karen: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Ermin' Ermin: Hi this is Ermin one of the supervisors here, may i know your concern please? Iman : i bought a magicjack from best buy, your product and its not functioning like its suppose to. I spoke with tech support yesterday, they said they cant give me a replacement because it was purchased at best buy. best buy wont replace it because i dont have my receipt. i want a replacement Iman : like any product, if i buy it at the store, it has a manufacture warranty Iman : there is no exception here Iman : if i buy a graphics card from BB and it breaks, i call the manufacture for my replacement Ermin: One moment please... Iman : ok Ermin: Okay here's the thing, best buy has its own way of selling the MJ products and if it is being purchased to our reseller like best buy we canot issue a replacement because they have the information regarding your orders Iman : so your willing to lose a customer because you wont give me a replacement. I am gonna send it back to you Ermin: No we are not allowed to replace that its the best buy Ermin: who is responsible for your request Iman : well they wont do it Iman : and its your product Iman : i read your TOS Ermin: Yes thats our product Iman : it doesnt say anything about if we need to return it Iman : and we bought it from a local store Ermin: but its our resller who is responsible for replacement not us Iman : where does it say that in your TOS? Ermin: But the TOS does not say that you will have the replacement from the mother company if the reseller will not issue a replacement correct? Iman : haha ur funny. you just reversed what I said and tried to use it against me. so basically you dont have a good argument. I could call up my lawyers right now and they will be more than happy to deal with you. im saving this conversation for them. Iman : you dont have a rock solid concrete policy for exchanges. so in a legal battle you will lose. Iman : i dont think your CEO would be happy Ermin: No this is not illegal Ermin: as i stated above best buy has its own poloicy Ermin: of selling the product Iman : you the manufacture should have that written in your policy Ermin: and we are not authorize for a replacement if you purchase the MJ there Iman : just like any smart business would Ermin: thats the company poloicy Iman : show me Ermin: Policy* Iman : where does it say that Iman : PROOF Iman : i want PROOF Iman : you saying it is not proof Iman : give me a link to the part where it says that Ermin: Please go back to best buy Iman : SHOW ME THE PROOF Iman : dont avoid the questoin Ermin: and ask for a replacement again Iman : you said thats a policy Iman : show me the policy Ermin: no im not avoiding Iman : transfer me to someone else Ermin: it doesnt needs a proof Ermin: if you purchase it there Iman : HAHA my lawyers would beg to differ Ermin: then you have to ask for replacement to best buy Iman : transfer me to someone else Ermin: Is there anything else I may help you with today? Iman : someone higher and smarter than you Iman : transfer me Iman : i dont want to speak with you anymore Iman : transfer me to someone who can help Ermin: You will not be transfered to any one else, im the last person you can talk to Ermin: over this chats Iman : ok then i want a number Iman : to someone i can call Ermin: i will end this conversation if you will not listen to me Iman : YOU IDIOT! ur not listening to me Iman : THEY WONT REFUND IT Iman : THEY WONT EXCHANGE IT Iman : what am i suppose to do? Iman : you act like i didnt speak with them Iman : I DID Iman : your lucky I am not on the phone with you right now Ermin: I apologize as i stated above we cannot replace it Iman : i want to speak with YOUR manager Ermin: because it came from best buy Ermin: they will be the one to replace it Iman : stop saying that Iman : i already told u they said no Iman : WHAT AM I SUPPOSE TO DO NOW' Ermin: Under circumstances we cannot issue a new Mj for that, as i stated above Iman : dont avoid my question Iman : i said what do i do now Iman : i did ask you what you said Iman : i asked what do i do now Ermin: i have gave you the information you need, if you dont have any concern i will end this conversation, chat us back if you have issue's in the future thanks and good bye! Chat session has been terminated by the site operator.
Iman: sorry its not coming out good
Iman: but you can read it
Iman: thanks for all your help MAJICJACK! ill be sure to NEVER recommend your piece of shit service to ANYONE ever again
Iman: ill call later on to cancel my service
Iman: gotta make a few more calls on my staticy phone
Iman: with no caller ID
Iman: but hey, since you dont want to offer me a exchange
Iman: i guess your basically tell me that I am shit out luck

xxxemofreakxxx · magicJack Apprentice Joined: 12 Sep 2008 Posts: 26

don't you know that MJ can only replace the device if you bought it to their website.. the agents couldn't place a replacement for you because you don't have any records of your order in the magicjack's database. An order number on the magicjack's database is needed in order for them to make a replacement order..
this was told to me from a friend from tech support

iman07 · MagicJack Newbie Joined: 15 Feb 2009 Posts: 6

like my example above, if you buy a graphics card from BB and you have an issue, you go to the manufacture for a replacement. u get a 1 year warranty. u dont see nvidia stores around anywhere, you have resellers. nothing in their policy says anything about exchanges if buying from a reseller. i went and bought another one and im gonna exchange it and return it. bastards.

xxxemofreakxxx · magicJack Apprentice Joined: 12 Sep 2008 Posts: 26

mberlant · Posted: Tue Mar 24, 2009 8:46 pm Post subject:

Iman07, you stated in the opening of your first conversation with Karen that you yourself are at fault because you don't have your Best Buy receipt. Therefore, without proof of the date of purchase and without proof of the actual purchase, neither Best Buy nor magicJack are able to provide the replacement you crave because you are not able to prove to either sales outlet that you purchased the product from that outlet. You will either need to look harder to find your receipt or give up.

Also, and more to the point, not once in your chat with Karen or anyone else did you mention the specific technical difficulty you are experiencing that makes you believe that a replacement is in order. The matter of your lost receipt aside, how is anyone anywhere supposed to solve your problem if you will not even state your symptoms?

taflocks · Posted: Wed Mar 25, 2009 7:52 am Post subject:

if you paid with a credit card they can look it up

Anne · Posted: Thu Mar 26, 2009 6:02 am Post subject:

Iman, why didn't you have that conversation with Best Buy where you made the purchase? I mean in person, face to face, with all the swear words, bullying tactics, etc. included?

Anne

xxxemofreakxxx · magicJack Apprentice Joined: 12 Sep 2008 Posts: 26

taflocks · Posted: Thu Mar 26, 2009 8:10 pm Post subject:

give me the $5000 you would pay the lawyer to bring this to court and i will send you a dozen m/j's with 5 year plans

mberlant · Posted: Thu Mar 26, 2009 8:16 pm Post subject:

taflocks, you are very generous. For the $5,000 legal fee I would provide him with one $40 replacement MJ, including cash register receipt. After all, that's all he was suing for.

msiam · Posted: Thu Mar 26, 2009 10:44 pm Post subject:

You guys are killin me .. I'll give him two for the 5K

BlackmagicBoy

Holy Iman07 how did you manage to curse a person who is telling the truth? is that how your Parents raise you well? OMG you know you better hang yourself using the little cord of magicjack, Iman07 the !!!

BlackmagicBoy

Your parents was unlucky to have you and the authority should kick you off for being ignorant in the field of law, poor guy Take note "ignorance of the law excuses no one" anyway God Bless You Iman07.

dan

[quote="iman07"]ENJOY MY ARGUMENT WITH MJ. STUPID ASSHOLES.

Looks like the only here is Iman. why are people so quick to throw around the phrase. Do I need to contact my lawyer.. WTF I would have to agree with MJ tech support on this one. And I have never said that before..

cdwaldron · Posted: Tue Apr 28, 2009 11:00 am Post subject:

"Try to read this so you would not look like a fool "

Too Late!

FedUpWithMagicJack · magicJack Apprentice Joined: 18 Jun 2009 Posts: 11

If you really want to complain about Magic Jack, here is how:

http://www.seflorida.bbb.org/ComplaintDetail.aspx?CompanyID=92003333

That is their actual physical address, name of the person in charge, and the Better Business form to fill out an official complaint against them.

BlackmagicBoy · Posted: Thu Aug 06, 2009 8:37 pm Post subject: ...

[b]That is their actual physical address, name of the person in charge, and the Better Business form to fill out an official complaint against them.

Why complain if the customer is like Iman07? im sure BBB will laugh at him,
just a sort of advice before you complain make sure that you have the full info like receipt or anything related to your orders, its a shame if you just tell them regarding your problem with the magicjack with out the proof! Rolling Eyes

gaftop1 · MagicJack User Joined: 17 Apr 2008 Posts: 34

next time ...... keep the damn receipt moron

lbbp · MagicJack Newbie Joined: 17 Nov 2009 Posts: 4

Okay, maybe a little overboard, but the frustration of dealing with useless "Customer Care" can drive a person to extremes. I feel for you dude.

conniemadagain · Posted: Wed Nov 18, 2009 1:47 am Post subject:

What ever happen to iman07?

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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