magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Sonan · MagicJack Newbie Joined: 17 Mar 2008 Posts: 9

Is anyone else unable to interact with automated systems? Anything that requires me to enter information from the keypad (accept the touch tones as input) simply doesn't recognize them correctly. I'm not sure what's happening, but I think it sometimes hears the tones twice. Often while entering the requested information, I will get cut-off early, like it's gotten all the digits it's expecting even though I'm not finished pressing them.

I would love a fix for this. I really don't think it's my phone, or the places I'm calling. I've tried it with two different cordless phones, one of which I had from my old home line that worked perfectly back then, and the other is brand new, bought to use with my Magic Jack.

Any help would be greatly appreciated.

Xen1969 · Posted: Mon Mar 17, 2008 1:05 pm Post subject:

It happens to me on some automated systems but not others.

It works for some of them.

gary · Posted: Mon Mar 17, 2008 1:28 pm Post subject:

Same here. I use the softphone and that works fine.

Sonan · MagicJack Newbie Joined: 17 Mar 2008 Posts: 9

HolmanGT · Posted: Mon Mar 17, 2008 3:26 pm Post subject:

Sonan,

"I try not to complain too much when I'm paying so little for the service."

That is the best advice one MJ user can give to another, plus it will help you keep your sanity. A big thumbs up to you Sonan.

testing123 · Dan Should Pay Me Joined: 13 Nov 2007 Posts: 703

EagleBoy · magicJack Apprentice Joined: 01 Dec 2007 Posts: 15

Sonan · MagicJack Newbie Joined: 17 Mar 2008 Posts: 9

I'm happy to report that my wife tested using the softphone for connecting to a conference call yesterday and it worked. Thanks again for the tips, including the new one about using the keyboard rather than clicking.

Vulture1340 · MagicJack User Joined: 14 Nov 2007 Posts: 36

curiousgeorge · Posted: Tue Mar 18, 2008 9:47 pm Post subject:

Read this post maybe it might help, it starts by talking about calling cards but keep reading and you will notice it touches on this subject.It is a problem on MJ's side that apparently still has not been fixed,I have had this problem since I got my MJ but noticed it only does it on some automated systems and on others it works fine.

http://www.phoneservicesupport.com/calling-card-t428.html

Sonan · MagicJack Newbie Joined: 17 Mar 2008 Posts: 9

Thanks, curiousgeorge. I'll watch that thread for replies as well, just in case.

bigbear78 · Posted: Thu Mar 27, 2008 2:31 pm Post subject:

to call 1-800 numbers dial the 1-800number using any phone with MJ and than use the softphone on computer to put in your personal info like for example I called Verizonwireless 1-800-922-0204 using my cordless phone plugged into MJ and it wouldn't recognize my cell number but after using the softphone on my computer to put in the cell number it worked! Very Happy

kmpatel · MagicJack Newbie Joined: 14 Dec 2012 Posts: 1

I noticed (i tested this by calling my cellphone), that the touchtones last for a short time (about 1 sec) even as you keep hold the phone key down. I think that, for some reason, the MJ phone service truncates the tones. in fact, if someone (a non MJ customer) on the other end tries to send a tone over the connection, the tone is also truncated.

if my observations are correct and not a fluke with my phone, then for remote system that responds to touchtones in less than 1 sec, MJ will work fine, but systems that require sustained tones (exceeding 1 sec), then MJ will not work. I talked (chatted really), with MJ rep about it. He/she could not confirm anything about the technicals, but (s)he stated that MJ is 'incompatible with home security systems'.

[email protected] · MagicJack Newbie Joined: 14 Oct 2020 Posts: 1

I connected with support and they said they changed the DTMF sensitivity. It worked!!! We will now see if it lasts (I saw other posts that said they had to keep calling every 2 months or so Sad

.

Would be nice if they just reset this DTMF for everyone automatically. I've been dealing with this for years and finally looked into see if any possible fixes. I first tried the "REMOVE SIP FROM ALS" on my router but that did not work. I set it back after MJ changed my settings. Keeping my fingers crossed. Very Happy

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Touch tones not accepted by automated systems