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magicJack and magicJack Plus Support, Reviews, FAQs and Hacks
magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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shiny
MagicJack Newbie
Joined: 31 Jul 2009
Posts: 3
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 Posted: Fri Jul 31, 2009 5:02 pm Post subject: upgrade broke DTMF from handset |
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| I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas? |
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murphy
Dan isn't smart enough to hire me
Joined: 21 Jan 2009
Posts: 184
Location: Pennsylvania
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| Posted: Fri Jul 31, 2009 5:35 pm Post subject: |
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| Try a different phone. It works fine for me. |
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stav
Dan isn't smart enough to hire me
Joined: 09 Jun 2009
Posts: 105
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| Posted: Sun Aug 02, 2009 1:37 pm Post subject: Re: upgrade broke DTMF from handset |
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| shiny wrote: | | I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas? |
Can you see the MJ splash screen on your monitor? Had kind of same problem today, look this thread http://www.phoneservicesupport.com/new-up-date-1-80-4992-3489-t7168.html |
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momo
Dan Should Pay Me
Joined: 26 Aug 2008
Posts: 541
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| Posted: Sun Aug 02, 2009 4:45 pm Post subject: Re: upgrade broke DTMF from handset |
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| shiny wrote: | | I've been running MJ on the dongle and after the "lucky you" upgrade I got today, I cannot generate DTMF from my handsets. For instance, if I call to check MJ voice mail, I push the star key or any other number on my handset and the system behaves as if I haven't pushed anything. I tried this with three different numbers that I call that require numeric input with the same result. If I push the numbers using the softphone keys on the computer, it works normally. Any ideas? |
I wouldn't be surprised if magicjack tried setting their in-house ATA's to In-Band DTMF Tx Rx.
I tried In-Band on my Linksys PAP2T ATA and it also worked to stop the beep noises, like some here are hearing in the MJ system, but didn't let my voicemail account on my actual VoIP service understand the touch tones either.
I wouldn't be surprised if magicjack is monitoring this forum to see how we handle it on our own VoIP services.. ha ha! .. they should've read my updated edited post about it, before changing their software...! 
In all actuality, they're most likely trying to keep hacking to a minimum, and broke something else in it.  |
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Alesana
MagicJack User
Joined: 05 Mar 2009
Posts: 44
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| Posted: Tue Aug 04, 2009 7:57 am Post subject: |
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| If your issue is still not fixed with the trying of new phone handset.. Try to log on to your my.magicjack.com and in there, I found a new button and options that might help with your issue.. |
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shiny
MagicJack Newbie
Joined: 31 Jul 2009
Posts: 3
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| Posted: Wed Aug 05, 2009 5:17 pm Post subject: |
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| Thanks so much Alesana. I do see the new "MagicJack Settings" option on the my.magicjack.com config page. Checking "PIN Not Recognized" and restarting MJ did the trick! I don't remember seeing that option previously. Wonder if it was added recently. |
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