magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

cybertek7 · MagicJack Newbie Joined: 12 Oct 2008 Posts: 3

Another solution to resolve the problem, where the MajicJack Dongle is properly seen by Windows, and registers correctly in �Device Manager�, but during the installation of the MajicJack softphone software, the following message appears:

Warning: You must plug magicJack into USB

Follow the steps below:

1. Unplug the MajicJack Dongle from the USB port.

2. Delete the mjusbsp folder under: <Drive letter>:\Documents and Settings\<User Name>\Application Data\

3. Load Regedit and delete the following registry key entry located under the following registry key path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR\Disk&Ven_YMAX&PROD_MagicJack&Rev_2.00\7&31f04563&0&A921031

4. Exit the Regedit utility.

5. Plug the MajicJack Dongle back into the USB port.

6. Run the UPGRADE.EXE program from MajicJack.

NOTE: It wouldn't be a bad idea to ensure that your USB drivers are the latest version, as I found this could have been a contributing factor to the occurence of the problem on my system.

After I ran the UPGRADE.EXE program, the softphone software loaded up and I am now able to successfully use my MajicJack to place calls and receive calls.

Hope this helps.

Cybertek7

kumar · Dan Should Pay Me Joined: 15 Nov 2007 Posts: 806

Thanks! Bookmarked for when I get that annoying error.

cybertek7 · MagicJack Newbie Joined: 12 Oct 2008 Posts: 3

NOTE: If you get an error when attempting to delete the registry key, the "USBSTOR" registry key may have "Read/only" permissions set on it, as I found out one of my systems.

eaganfox · MagicJack Newbie Joined: 26 Oct 2008 Posts: 2

Are either of using Vista 64? I have Vista 64 and also the Administrator account but I am not able to delete the registry keys mentioned. I tried resetting ownership and permissions but still won't me delete the key.

cybertek7 · MagicJack Newbie Joined: 12 Oct 2008 Posts: 3

Did you try googling that problem? - or consult the knowledge base on Microsoft's website on how to manage the registry. I didn't believe there was that much difference in managing the registry in a 64 bit environment.

Make sure you unplug the magicjack dongle, via the "safe removal" method of the hardware.

submastab · MagicJack Newbie Joined: 05 Nov 2008 Posts: 1

Hello everyone I found a little more help here for this problem, looks like you need to take ownership of the registry key in order to delete it. Unfortunately if you're running into this problem vista will make you set permissions on each folder and subfolder individually.
http://www.vistax64.com/tutorials/67717-take-ownership-file.html

MSG4REAL · MagicJack Newbie Joined: 01 Nov 2008 Posts: 7

I bet you fregot to run regedit as admin

and you should temp make the admin account visable if you arte going to go stuff with the os (removes the popups need admin crap)

knightflt · MagicJack Newbie Joined: 16 Sep 2008 Posts: 5

I get the same message Warning: must plug magicjack into usb... I went as far as reformatting my computer running xp pro than plugged it into two other computers one vista and one xp pro that have never previously seen the magicjack software still get the same message

kpncr · Posted: Tue Nov 18, 2008 11:09 pm Post subject:

az2008 · Posted: Tue Nov 18, 2008 11:15 pm Post subject:

kpncr · Posted: Thu Nov 20, 2008 10:11 am Post subject:

I am seriously looking for help. I am not just ranting.
ok

kingskid777 · MagicJack Newbie Joined: 18 Jan 2009 Posts: 1

WARNING:YOU MUST PLUG MAGIC JACK INTO USB PORT.....I stay awake all night...trying to get this fix .Chatted with about 8 customer service agent....and it was after batling with the problem for over 12 hrs that I got it resolve with one Tech agent...below is our chat...hope this help somebody...
Please wait for a site operator to respond.

You are now chatting with 'Maggie'

Maggie: Hello, how may I help you?

Fred: He Maggie

Fred: u are about the 7 person I am chatting with trying to solve this aching embarasing problem

Fred: have bee on my sit for about 10 hrs...simply because i have to use my phone

Maggie: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you

Fred: please please please somebody should help me

Maggie: Thank you for your patience.

Fred: welcome

Maggie: Are you still getting Warning: you must plug into the USb?

Fred: yesssssssssss

Fred: of course

Fred: otherwise i will not be up at this time

Maggie: Please perform following steps:

Maggie: 1. Plug in your magicJack.

Maggie: 2. Now Right Click on "My Computer" and select "Manage". In there click on "Disk Management".

Maggie: 3. On the right side you should among other things see two drives.

Maggie: 4. One is called "MagicJack" and the other is called either "Phone" or "Vista Only".

Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".

Fred: this problem i found out is a common problem...if mj is what she says and as good u all should have a solution very handy

Fred: okay

Fred: i see magic jack...but not sure of the phone

Fred: have done that

Maggie: 5. First right click on the one called "MagicJack" and then select "Change Drive Letters and Paths".

Maggie: 6. In there select "Change" and then use the scrolldown menu to select "X". Click ok,

Maggie: 7. you will get a pop up asking you to confirm, press yes.

Fred: hello

Fred: pls listen

Maggie: YEs.

Fred: when i right click MJ and selected ;change drive letter and path

Fred: the box that came out dont have options

Fred: it only has G drive

Maggie: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Junrex'

Junrex: Hi Fred, welcome to the Higher Level Technical Support. Supervisor Junrex will assist you today.

Fred: OOOH MINE

Fred: HI JUNREX

Fred: U ARE ABOUT THE 8 OR SO PERSON

Fred: PLEASE I NEED MY PHONE BACK ON

Junrex: Yes, I will help you with that.

Fred: OKAY

Junrex: Is your magicJack currently plugged in to your computer?

Fred: YES

Junrex: Since when did you encounter this issue?

Fred: IT STARTED THIS AFTERNOON WHICH WOULD BE ABOUT 12-14 HRS AGO

Junrex: May I have your magicJack phone number, ple

Junrex: Thank you.

Fred: I TRIED IT ON 2 PC

Fred: STILL THE SAME PROBLEM

Junrex: Would it be okay to format your magicJack drive?

Fred: HOW DO I DO THAT?

Junrex: Please be informed that formatting your magicJack may delete all your magicJack contacts.

Fred: I DONT CARE ABOUT THAT ANY MORE

Fred: JUSTWANT THE PHONE BACK

Junrex: Is the blue light on?

Fred: YES

Junrex: Okay, please right click My Computer and click Manage.

Fred: OKAY

Junrex: Click the Disk Management window.

Fred: DONE THAT

Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the MagicJack G.

Fred: YES

Junrex: Do you have the magicJack G?

Fred: MAJGICE JACK (G) PARTITION BASIC CDFS

Junrex: Okay, please right click that drive and look for the CREATE PARTITION option.

Fred: THAT OPTION IS NOT THERE

Junrex: How about the FORMAT option?

Fred: ONLY 'OPEN ,EXPLORE, CHANGE DRIVE...PROPERTIES AND HELP

Fred: FORMAT IS THERE BUT NOT HIGHLITED OR ACTIVE

Fred: SO CANT CLICK ON IT

Junrex: Okay, do you have the drive PHONE?

Fred: WHAT DO U MEAN?

Junrex: I mean drive PHONE in the computer management.

Fred: U SEE I HAD NO IDEA THAT I HAVE TO BE A COMPUTER EXPERT TO USE MAGIC JACK

Fred: I DONT UNDERSTAND

Fred: THE DRIVE I SEE

Fred: THERE I G

Fred: IS G

Fred: DONT KNOW OF ANY OTHER DRIVE MJ MAY BE

Fred: ON THAT RIGHT SIDE OF THAT BOX

Fred: U HAVE...

Fred: DRIVE H

Fred: C, D, G

Fred: THATS ALL I SEE

Junrex: Did you scroll down to the bottom?

Junrex: Okay, you can close that window now.

Fred: THERE ARE ONLY 5 ITEMS THERE

Junrex: Thank you.

Fred: THE VERY FIRST ONE HAS NOT LETTER OR # SIGN

Fred: SO DONT KNOW WHAT THATS IS

Junrex: Okay, don't close that window.

Fred: THEY ALL HAVE PARTITION BASICS

Fred: OKAY

Junrex: Please unplug your magicJack and observe what drives will gone.

Fred: G

Junrex: Please close that window and plug your magicJack back into your computer.

Fred: OKAY

Fred: SAME WARNING

Fred: CAME ON

Junrex: Okay, please go back to the disk management window.

Fred: IM THERE

Junrex: At Disk Management window scroll down to bottom and look for a Removable, Grayed out or Unallocated drive or the 18Mb of drive capacity.

Fred: OKAY

Fred: I HAVE SEEN IT

Junrex: Please right click on it and look for the CREATE PARTITION option.

Fred: THERE IS NO OPTIONS LIKE THAT....HERE ARE WHAT I SEE

Fred: CHANGE DRIVE LETTER PATH

Fred: EJECT

Fred: PROPERTIES

Fred: HELP

Junrex: do you have the format option?

Fred: IT APPEARS THAT

Junrex: Thank you.

Fred: THAT IS IN DRIVE H

Fred: OVER ON THE ICON H

Fred: IT HAS FORMAT OPTION

Junrex: Okay, the drive H is magicJack, right?

Fred: BUT DOWN BELOW IT DOEAS NOT

Fred: NO

Fred: DRIVE G

Fred: IS MJ

Fred: THE DRIVE WITH THE 18 MB

Junrex: Drive H must be magicJack.

Fred: REMOVABLE

Fred: SAYS ITS DICK 2

Junrex: Okay, try to right click on that drive and tell me what are the option.]

Fred: IT HAS FORMAT OPTION

Junrex: Try to unplug your magicJack and observe that drive.

Fred: OKAY

Fred: THE DRIVE H IS GONE AND THE DRIVE

Fred: G

Junrex: Thank you.

Fred: WELCOME

Junrex: Okay, plug your magicJack and right click the drive H then format it. set your File System to �FAT� and Volume Label as �PHONE�.

Fred: IT APEARS THAT H IS ALSO MJ

Junrex: Yes, H must be magicJack.

Fred: DID THAT

Junrex: Okay, please run the upgrade below.

Junrex: .

Junrex: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Junrex: http://upgrades.magicjack.com/upgrade/upgrade.exe

Fred: SAVE OR RUN?

Fred: CLICK RUN OR SAVE AND THEN RUN FROM COMPUTER?

Fred: HELLO ARE U THERE?

Junrex: Please run.

Fred: MJ STILL PLUG

Junrex: Yes.

Fred: OKAY

Junrex: MagicJack should be plug while running the upgrade.

Fred: OKAY

Junrex: Thank you.

Fred: FINALY

Fred: AFETR

Fred: 10

Fred: OVER 12 HRS

Fred: THANKS

Fred: DONT KNOW WHAT TO SAY ABOUT THE TECHNICAL SERVICE

Fred: ANY WAY THANKS

Junrex: You are most welcome.

Junrex: Is there anything else I may help you with today?

Fred: my phone is back

Junrex: Don't you know that you are chatting with an expert Supervisor Junrex.

Fred: magic jack need to compensate me for keeping on this for ver hal a day

Junrex: It should work now.

Fred: sleepless night

Fred: its okay

Fred: now

Junrex: You should request to chat with a supervisor.

Fred: how do i get compensated?

Junrex: That's great.

Fred: for my sleepless night?

Junrex: I do apologize for that.

Fred: okay

Junrex: Is there anything I can assist you with?

Fred: got to go to bed

Fred: nope

Junrex: Sweetdreams.

Fred: thanks

Junrex: .

Junrex: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE" BUTTON on the top right of this CHAT SCREEN and the survey will appear. Thanks again!

Junrex: You are most welcome.

Fred: and when u sleep too sweet dreams

Junrex: Thank you.

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

I have the exact same problem you had...and I spent all day yesterday and today with the online techs trying to fix it...including the upgrade and still nothing.

I plug the MJ device in and nothing happens except a window pops up that says PHONE (D Smile

.

There is no MJ desktop shortcut...there is no softkey.

This happened out of the blue yesterday (01-30-09) and here I sit with a MJ that lights up nice and pretty blue when I plug it in,,,but does nothing else.

When I try and run the upgrade it says : Warning, Plug MJ into USB

I'm spent...any ideas?

az2008 · Posted: Sun Feb 01, 2009 12:34 am Post subject:

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

Nope. Only two drives listed. (C Smile

and PHONE (D Smile

Noting in there called magicJack at all.

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

any ideas?

az2008 · Posted: Sun Feb 01, 2009 12:16 pm Post subject:

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

Nope. Just C and PHONE D

Matt9876 · Dan Should Pay Me Joined: 26 Jul 2008 Posts: 504

Just went two rounds with the USB not recognized error,main machine had the error and tried everything to fix it with no success .

Plugged MJ unit into Dell laptop and it worked.

Replaced short USB extension cable on main machine with new longer cable clicked MJ desktop icon and it worked,rebooted and it worked. Smile

This is strange but had same problem when MJ was new and now about a year later. that short USB cable is now in the garbage.

az2008 · Posted: Sun Feb 01, 2009 3:53 pm Post subject:

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

My MJ is plugged directly into the USB port on the back of my Dell desktop unning XP. I do not use the extension cable.

It was working fine for the last three months. This past Friday I noticed there was no MJ desktop icon and when I checked the drives only C and D showed up. I tried the upgrade, but again, it gives me the "warning, plug MJ into USB" thing.

Why did this happen out of the blue and is there any fix? Is the MJ device just faulty and I need a replacement?

Thanks,
Dan

az2008 · Posted: Sun Feb 01, 2009 4:45 pm Post subject:

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

I'd rather not. If it's a problem with the computer i use MJ with now, isn't there a way to test it?

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

Is there some reason I wouldn't see a drive listed called "magicJack" in My Computer?

speedking · magicJack Apprentice Joined: 23 Oct 2008 Posts: 10

They issues me a new MJ device. We'll see how the new one works...or doesn't.

headros · MagicJack Newbie Joined: 26 Dec 2008 Posts: 1

The fix of reformatting the MJ drive with label PHONE successfully fixed the "WARNING:YOU MUST PLUG MAGIC JACK INTO USB PORT" error. After format, go to MJ site and download http://upgrades.magicjack.com/upgrade/upgrade.exe

run the exe, your golden!

karanseth · MagicJack Newbie Joined: 30 Mar 2009 Posts: 1

I did everything that is given in this forum topic, but I still get that error.

The problem is on the Disk Management screen I have 2 drives. One is of 18 MB with I: which I can format and the other is 2 MB MagicJack drive which has the format option greyed out.

What am I supposed to do in that case?

murphy · Posted: Mon Mar 30, 2009 8:06 am Post subject:

The smaller drive is a simulated CD drive which can't be formatted. Only the larger drive can be formatted.

Ramboot · MagicJack Newbie Joined: 07 Apr 2009 Posts: 1

Hi all,

Purchased a magicjack about 3 weeks ago, plugged it in and it worked great. PC runs XP sp3.

Purchased another (used) pc about 1 1/2 weeks ago, with XP and plugged in mj and got the message, New hardware found, then nothing. Checked the mj on my old pc, and worked fine.

So now I messed around for the past week searching fixes, and nothing worked. When I plugged in mj my pc was hanging badly, and as soon as I unplugged it, it was fine.

I had used regedit to delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR\Disk&Ven_TigerJet&Prod_HardDisk&Rev_v2.0

entry, but ultimately same problem.

Then I read that I had to delete the Talk4free entry, so did so, still nothing.

Ultimately I went through whole registry searching for any Tigerjet entry and deleted them all, plus the Talk4free entry. I also searched for any magicjack entry.

I then went to my old pc, plugged in the magicjack, and it instantly started downloading the upgrade (which I had done previously on this machine). Once complete the mj worked fine on my old machine. I then plugged it into my new(er) machine and it installed instantly and works fine.

Ramboot.

tony · Posted: Fri Jun 12, 2009 10:48 pm Post subject:

caprice240k · MagicJack Newbie Joined: 02 Jul 2008 Posts: 1

I have the same problem. "Warning you must plug magic jack into USB port". The solution is to format the removable disc that is associated with your Magic Jack and then after the format is completed, click on the Magic Jack icon in My Computer before closing it. Do not close My Computer and click on Magic Jack on desktop as this will cause the same problem to repeat itself. I have to reformat Magic Jack everytime I use it. Remember only click on Magic Jack icon in My Computer not on the desktop. This should solve your problem. But the real cause is a defective Magic Jack device and poor customer support.

twistid · MagicJack Newbie Joined: 13 Aug 2009 Posts: 6

Help, I started having this problem totally randomly!!!

I formatted the PHONE drive to FAT and then loaded upgrade.exe, still wont work, infact it says "upgrading" "lucky you" then goes straight to warning: plug in usb or whatever... then I load up my computer and the formatted drive is still empty?

MJ Problem Solver · MagicJack User Joined: 14 Aug 2009 Posts: 34

Hi,
I believe I can help you.
Have you copied your contacts ? that is your addressbook.xml file
Barry

twistid · MagicJack Newbie Joined: 13 Aug 2009 Posts: 6

No I never had any contacts, all I want to do is to be able to use the device as it used to work!

I tried to delete the registry files but it wont let me, it wont give me access to them when I go into permissions. I googled and tried many ways to give myself access to delete the registry files but it flat out refuses to let me delete them...

I've formatted the device 5 times now, each time running upgrade.exe afterwards, and every time it gives me the warning plug in usb, Ive restarted computer, and done about everything possible Sad

used it with and without the cable thing, multiple usb ports, it just one day stopped working!?

cgkowalsk

I reformatted the phone drive (lost all my contacts but oh well), downloaded the upgrade and was up and running again in 2 minutes. It took me longer to google the error message and follow your conversation than for the upgrade to get me back online.

Thanks again for this information.

alphaomega76 · MagicJack Newbie Joined: 09 Feb 2010 Posts: 1

Just plug in your magicjack and use this link
http://upgrades.magicjack.com/upgrade/upgrade.exe

Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 701

alphaomega76... worked like a charm! I even got back all my old contacts, which was a pleasant surprise. Where did you find this? I'm pretty active on this forum, but it got by me. Again, thanks. I hope this is the answer to the last "Lucky You" upgrade I've been looking for.

Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 701

UPDATE: Still no joy in Mudville. Received an incoming call this a.m. and was dropped within a couple of minutes. Drat! I was hoping this would be easy. I'm just not ready to start trouble shooting this. The hard part is find friends to call who have the patience to help with this. My list is getting very short.

satrider · Posted: Fri Feb 12, 2010 11:47 am Post subject:

After spending the day with chat support and having a tech access my computer, all they suggested was to reinstall the operating system...Tall order yea!!

MJ worked great with XP Pro, but when I upgraded to Windows 7 I also did some upgrades to my pc, like replacing the integrated graphics to a PC1 card which used xtra power, a floppy drive that was causing a conflict and 1000mb of memory.
When I disabled the floppy MJ was recognized imediatley. Unfortunately the same issues arose upon a reboot. MJ would sometimes start just to turn off and get the dreaded warning MJ not plugged in!!

Believe me when I say I tried everything until I got out my powered usb hub, plugged MJ in and MJ has been working without a glitch with better than bormal audio than before.

What I'm saying is that any re configuration of your system can cause problems and the MJ may not be your problem. Most store bought PC's come with a 250 to 300 watt power supply and this may not be enough to run all our external devices in a usb world and MJ likes stable power.

So check your system for faulty hardware and save yourself the headache from contacting support. Using a powered usb hub can only help with all your usb external devices!!

MJfubar · MagicJack Newbie Joined: 13 Feb 2010 Posts: 1

I bought my MagicJack in Jan 2008. It worked great when I plugged it in but the call quality was tinny so after awhile I stopped using it. I decided to try it again a couple of days ago and connected it to my computer(running XP) it was recognized immediately and seemed fine except I had to renew my license. I did that and then the MJ started upgrading itself. After the upgrade(lucky you!) I got the "warning, MJ must be plugged into usb" well that was a bummer. Since I had renewed I decided to try to get it working, I spent hours and several sessions with MJ customer support(never got it working) problem always returned after reboot. I then spent hours looking for fixes on the web(never got it working reliably) until I tried something I learned on phoneservicesupport.com I was about to give up until I read about using the MJ dongleless. I followed all the steps exactly except I left the MJ plugged in so I could use a phone and it works great! Reboots and loads reliably now and call quality is very good.

Here is exactly what I did in case someone has this problem.

Set your BIOS on your computer so it doesn't boot from CD or usb, only your harddrive
Format the MJ drive to clear it.
Remove the MJusbsp folder and all data inside it
Run the upgrade
Follow the steps on phoneservicesupport.com on how to use the MJ without the dongle, exactly
Start the MJ application after your computer is fully booted up via a shortcut

I have not tried it without the dongle yet since I don't have a headset handy to use on my computer. I was going to buy one but I tried using it with the dongle in and it works great and I can use a phone. I guess because all the application software is running on the c: drive instead of partly on the MJ drive it avoids the problem created by the (Lucky You!) upgrade. So now, no more "warning, MJ must be plugged into usb"

Call quality seems to be much better than I remember from two years ago.

asatow · MagicJack Newbie Joined: 06 Jun 2008 Posts: 1

I have been getting this error on my computer. MJ works on all other computers in my house except this one. I got it to work by right clicking on Computer > Manage > Disk Management. and then looking for the drive that says MagicJack. I noticed this drive did not have a drive letter. So I right clicked on the drive and selected change drive letter or path and assigned a drive letter. An autoplay option immediately popped up and I selected start MagicJack. Working perfectly now. Hope this helps some of you who are still having this problem, or at least give you another direction to look for answers in.

LRod

Thank you asatow. I had been searching for a solution for a few hours and your solution did the trick. Adding the drive letter allowed MJ to load and work as normal again. Great contribution asatow. Thanks!