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Father Luke
MagicJack Newbie


Joined: 28 Mar 2010
Posts: 7

PostPosted: Sun Mar 28, 2010 6:16 pm    Post subject: 000-000-0000

Phone number just says 000-000-0000 - cannot make calls.

Live chat was no help (not a surprise, I'm sure).

Dan at Magic Jack was no help.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Sun Mar 28, 2010 6:27 pm    Post subject:

Have you tried plugging the MJ into a different PC using a different ISP?
If it still fails the same way then there is a good chance your dongle ( ok not your's but the MJ Smile is bad.
How long do you have it? Did you buy it locally? If so maybe you can exchange it.
Also have you tried stopping all programs running ( other than your firewall) prior to plugging it in? Any chance you have Nero or another CD burning program installed? MJ doesn't play nice with them.
Just some thoughts off the top of my head.

Joe Sica
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Father Luke
MagicJack Newbie


Joined: 28 Mar 2010
Posts: 7

PostPosted: Sun Mar 28, 2010 9:13 pm    Post subject:

bitstopjoe wrote:
Have you tried plugging the MJ into a different PC using a different ISP?


Some of us have only one computer/ISP.


Quote:
If it still fails the same way then there is a good chance your dongle ( ok not your's but the MJ Smile is bad.
How long do you have it? Did you buy it locally? If so maybe you can exchange it.


It's happened many times. I've finally just issued a complaint with Florida BBB.


Quote:
Also have you tried stopping all programs running ( other than your firewall) prior to plugging it in?



Clean boot - nothing running.

Quote:
Any chance you have Nero


Nope.

Quote:
or another CD burning program installed?


Windows (all versions) come standard, I believe?


Quote:
MJ doesn't play nice with them.


It worked fine until today. So, sadly, no. The answer is just not that simple.





Quote:
Just some thoughts off the top of my head.

Joe Sica
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Mon Mar 29, 2010 6:07 am    Post subject:

I only have 1 pc and ISP as well, BUT I do have friends and family if I had to try it elsewhere.
This will tell you if the MJ itself is bad or there is something on your PC causing the issue.

Joe Sica
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Father Luke
MagicJack Newbie


Joined: 28 Mar 2010
Posts: 7

PostPosted: Mon Mar 29, 2010 10:03 am    Post subject:

bitstopjoe wrote:
I only have 1 pc and ISP as well, BUT I do have friends and family if I had to try it elsewhere.
This will tell you if the MJ itself is bad or there is something on your PC causing the issue.

Joe Sica


When I bought Magic Jack this was not part of the agreement.


Last edited by Father Luke on Mon Mar 29, 2010 12:02 pm; edited 1 time in total
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Mon Mar 29, 2010 10:06 am    Post subject:

I'm sorry but when you bought your car was a flat tire part of the agreement? Give me a break ok.. I guess NOTHING you buy every goes bad or needs tweaking...Amazing...Sure hope you don't use Windows!
You are the kind of person tech support hates.. A know it all who doesn't really WANT help but demands it never breaks..

Good luck with that ok??


Joe Sica
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Father Luke
MagicJack Newbie


Joined: 28 Mar 2010
Posts: 7

PostPosted: Mon Mar 29, 2010 12:09 pm    Post subject:

bitstopjoe wrote:
I'm sorry but when you bought your car was a flat tire part of the agreement?


Yes, Joe. A standard warranty was part of the agreement.


Quote:
Give me a break ok.. I guess NOTHING you buy every goes bad or needs tweaking...


Fairly rude response. Short fuse Joe? Maybe your Magic Jack performs badly. I know mine does.



Quote:
Amazing...Sure hope you don't use Windows!


There was nothing in the agreement in buying Magic Jack that it wouldn't
work with windows. So, I am to understand that Windows is incompatible with Magic Jack?





Quote:
You are the kind of person tech support hates.. A know it all who doesn't really WANT help but demands it never breaks..


Here is the kind of person I am with Tech Support:


Quote:
Please wait for a site operator to respond.

You are now chatting with 'Zack'

Your Issue ID for this chat is LTK4190105357573X

Zack: Hello, how may I help you?

Father Luke: I haven't used my phone for a while, and when I

plugged it in today the phone number shows all zeros. What's up

Zack: Okay.

Zack: Let me assist you with that but first may I have your

magicJack phone number please?

Father Luke: 000-000-0000

Zack: May I ask for your magicJack phone number before?

Father Luke: That's all I know. It's what the phone says.

Zack: Okay.

Zack: Are you using Windows 7?

Zack: Is your magicJack plugged in right now with the blue light

on?

Father Luke: yup

Father Luke: yup

Zack: Do you see the dial pad on the screen?

Father Luke: Yup

Zack: I will refresh your magicJack here in our end. Please unplug

the device as of the moment. Do not plug it until I told you to do

so.

Father Luke: Unplug it?

Father Luke: k Unplugged.

Zack: Is it unplugged now?

Father Luke: Unplugged. Yup

Zack: One moment please...

Father Luke: k

Zack: Thank you for waiting.

Zack: Please plug back in your magicJack now.

Father Luke: sec

Zack: Sure.

Father Luke: k

Zack: Do you see the "READY TO CALL" message on the dial pad?

Father Luke: sec

Father Luke: says:

Father Luke: Your contacts were not downloaded ATTENTION You are

receivi very importan upgrade within next 60 secon

Father Luke: 000-000-0000

Father Luke: same as before

Father Luke: no change.

Zack: Okay.

Zack: Please disable your firewall for the mean time.

Zack: Please check if your system clock has the same current time

and date in your end.

Father Luke: 10 minutes of my life lost

Zack:

http://upgrades.talk4free.com/upgrade/20091130000000/upgrade.exe

Father Luke: Clock is fine. Phone is bad.

Zack: Please click on the underlined link above and run the upgrade

for the magicJack device. Make sure that you will successfully run

it.

Father Luke: Lucky me Upgrading now

Zack: Okay.

Father Luke: Now what

Zack: Please wait for it to finish.

Zack: Please disable any antivirus software that may be running on

your system and try again. If you are behind a network/external

firewall or router, please open the following ports that magicJack

uses: UDP 5060 & 5070, TCP 80 and TCP 443.

Father Luke: It's done

Zack: Do you see the dial pad now?

Father Luke: You know, asking me to disable my virus program is

pretty gutsy. I won't do that. but nice try.

Father Luke: No dial pad

Zack: Okay.

Zack: Which of the following Antivirus/Firewall do you have? :

Norton, McAfee, ZoneAlarm, AVG, Comodo, Avast, AOL Safety and

Security Center, Verizon Internet Security Suite, Sygate Personal

Firewall, Armor2Net, Webroot, EZ Firewall, CA Personal Firewall,

Trend Micro Internet Security.?

Father Luke: I use NOD

Zack: Thank you.

Father Luke: Windows 7 64 bit

Zack: Please unplugged your magicJack and wait for 1 minute then

plug it in to the same USB port. Thank you.

Father Luke: unplugged

Father Luke: what's this: "magicJack uses: UDP 5060 & 5070, TCP 80

and TCP 443."

Zack: Yes. magicJack uses those ports.

Father Luke: Want I should opne them?

Zack: Yes.

Father Luke: open

Father Luke: done.

Zack: Okay.

Father Luke: start port 5060 end 5070 - right/

Father Luke: ?

Zack: Yes.

Zack: Is your magicJack plug in now?

Father Luke: k. done.

Father Luke: so... wut's nxt

Zack: Did you plug in your magicJack?

Father Luke: nope.

Father Luke: did now

Zack: Please plug it back in now.

Father Luke: And?

Zack: Do you see the dial pad on the screen?

Father Luke: no

Zack: Okay.

Zack: I am transferring you to one of our top 10% agents as rated

by our customers. Please hold while I transfer you.

Father Luke: sure

Please wait while I transfer the chat to the best suited site

operator.

You are now chatting with 'Christina'

Your Issue ID for this chat is LTK4190105357573X

Christina: Hi, there. I'll be assisting you.

Christina: Please hold for a moment while I'll review your previous

chats. Thanks!

Father Luke: np

Father Luke: To bring you up to speed... I just went into \AppData

\Roaming\mjusbsp\in00000 clicked startup.exe and I have the dial

pad, but the numberts still say: 000-000-0000

Father Luke: 12:30 - noting time.

Father Luke: Still there? - 12:35

Christina: Yes.

Father Luke: Well. I am too. - 12:40

Christina: can email address please.

Father Luke: [email protected]

Father Luke: 12:45

Christina: is this your magicjack number xxx

Father Luke: Looks about right.

Father Luke: 12:50 - 20 minutes to tell me my phone number. This is

getting tedious. What kind of progress may I expect in the next 20

minutes?

Father Luke: Hello?

Christina: Thank you for waiting. Your concern has already been

forwarded to the engineers who are working with the international

servers and they will be fixing this issue.

Christina: You may try calling in the next few hours or at least 12

hours from now. Thank you for the kind understanding and patience.

Christina: For the meantime, please stand by for updates until you

will be able to receive a follow up email in regards of the

concern. You shall be notify for any update in regards of the

issue.

Father Luke: Why am I able to get voice mail but not call?

Father Luke: 12:55

Father Luke: I CANNOT CALL! I HAVE NO outgoing phone. My numbers

say 000-000-0000

Father Luke: HELLO!

Christina: One moment please...

Christina: Thank you for waiting. Your concern has already been

forwarded to the engineers who are working with the international

servers and they will be fixing this issue.

Father Luke: I have been here holding for a half an hour!

Father Luke: I am in America!

Father Luke: HELLO!

Father Luke: HELL OH!

Father Luke: Unsatisfactory.

Christina: Yes, I understand your concern.

Father Luke: So. Nothing to do. No satisfaction - no explination. Just: Sorry. You may use your phone in 12 hours maybe. Is that it?

Father Luke: 1:00

Father Luke: Hello?

Christina: Would you like us to log onto your computer remotely and

resolve this issue for you? If yes, I will transfer you to a higher

level of support that will take care of this for you.

Father Luke: Allow you into my computer? No. I really don't think so.

Please wait while I transfer the chat to the best suited site

operator.

Father Luke: LAWL!



bitstopjoe wrote:
Good luck with that ok??



No luck so far, unless you count bad luck Rolling Eyes


Quote:
Joe Sica


- -
Okay,
Father Luke
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Mishap64
MagicJack Newbie


Joined: 29 Mar 2010
Posts: 3

PostPosted: Mon Mar 29, 2010 1:26 pm    Post subject:

Damn I feel your pain. MJ Customer support sucks. Im going to try NetTalk.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Mon Mar 29, 2010 1:58 pm    Post subject:

My MJ has worked flawlessly since day 1, zero complaints going on close to 2 years now. So well in fact I cancelled my landline shortly there after.
My Window comment had nothing to do with MJ, it was said in jest since you seem to expect everything to work flawlessly and there are times Windows does not.
So you had a standard agreement with the dealer when you bought your car you would never have a flat tire?? WOW great deal. Even with the best car warranty you will always find something to go wrong which the dealership will have questions about. Heck they may even want to keep it for a few days. And yes the problem may still be there after you get it back ( look at Toyota). BUT we are talking about a BIG ticket item as opposed to a $40 item.
All of us here know MJ "support' is bad, that is why this forum is a Godsend.
My comment about you and support again was tongue in cheek as the impression I got was you expect everything to work everytime without failure. In a perfect world yes, but then in a perfect world I would be taller and have all my hair Smile and no Obamacare...
The resaon I suggested to you to try it on another ISP and PC is to isolate the problem so we can help you. If the exact same problem follows your MJ then you know it is most likely the MJ itself which is defective and then you know what your next step(s) is.
I still stand by my suggestion to try it elsewhere, otherwise you have a pretty blue light paperweight. If you lived near me I would gladly have you come over and try it on my PC and then help you troubleshoot it.

Joe Sica


Last edited by bitstopjoe on Mon Mar 29, 2010 2:23 pm; edited 3 times in total
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Mon Mar 29, 2010 2:13 pm    Post subject:

Father Luke, are you a priest?
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Tue Mar 30, 2010 12:42 am    Post subject:

Father Luke;

For your consideration.

I have noticed with my MJ that typically after plugging it in, the program executes, the soft phone comes up and it initially indicates 000-000-0000, until it receives my account info from my MJ's proxy (ie. contacts, call logs, 911 info, etc.). Yours apparently stalls at this initial point and cannot proceed further. Unfortunately, many things could cause this scenario.

Some possible troubleshooting items to try if you so desire;

A. I could not ascertain from reading your posts how long you had the MJ working before it failed. If recently purchased, did you receive and respond back to the confirmation email from MJ? I only ask because in my case, my spam filter redirected mine. Symptom: MJ worked fine for about 24 hours after registration, then it quit. Once I found the confirmation email and responded by clicking the link in it, all was good.

B. Are you able to log into your MJ account page and verify your account info at https://web08.magicjack.com/my/login.html ? Make sure to scroll to bottom of page, past all the advertising hubbub, and click on the grey "My Magicjack" box. Check to see that all your account info appears up to snuff and that your account is active.

C. Run "Windows Update" and make sure all of Microsoft's latest and greatest updates are applied.

D. You might try removing the MJ program then doing a clean reinstall. It is a relatively quick process, and may clear up any bottlenecks your system or router may have experienced. If you decide to give this a whirl, use the mjRemover to completely uninstall the MJ. It can be downloaded at http://upgrades.talk4free.com/tools/mjRemover.exe.

Removal/Reinstall Steps:

- Disconnect your MJ dongle
- Run "mjRemover.exe". Once this is complete and your MJ is uninstalled…
- Perform a complete system shutdown.
- Unplug your router. (Let both systems sit idle for a few minutes to clear any buffers).
- Meanwhile, check that your USB connections are solid (don't use the short cord that came with your MJ as it can cause issues). Make sure to use a USB port on the back of your computer. *
- Plug your router back in then boot up your computer
- Once your system has come up completely (wait a few minutes after you log on), then plug your MJ in and let it reinstall. You will asked to enter your user email address and account password.

* If you don't already use a powered USB hub, you might consider getting one.

I hope the suggestions above can help remedy your situation. By the way, I'm a different Dan than the one you already tried to contact Laughing
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Mar 30, 2010 4:41 am    Post subject:

I guess you missed the part when he said "When I bought Magic Jack this was not part of the agreement." when I suggested he try it in another PC. I guess if it is not plug and play ( which it is for most) he is not interested.
But good troubleshooting points there. Maybe he will try them.

Joe Sica
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Tue Mar 30, 2010 2:22 pm    Post subject:

No, I didn't miss that part. I just didn't have enough of the "juicy juice" on hand last night, to take that issue on as well. Laughing

I was hopeful that since Father Luke came to this forum seeking assistance, that perhaps he might also find some extra patience and work our suggestions towards finding a solution to his situation. Yes, the troubleshooting process takes considerable time as well. However, the payoff is well worth the effort for sure.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Mar 30, 2010 2:30 pm    Post subject:

Intimmy98 wrote:
No, I didn't miss that part. I just didn't have enough of the "juicy juice" on hand last night, to take that issue on as well. Laughing

I was hopeful that since Father Luke came to this forum seeking assistance, that perhaps he might also find some extra patience and work our suggestions towards finding a solution to his situation. Yes, the troubleshooting process takes considerable time as well. However, the payoff is well worth the effort for sure.


Yep I agree, but then for me tweaking is half the fun AND a great learning process to boot.
Would be a shame a man of the cloth ( if in fact he is one, as we can only go by his handle) would in fact not have the patience to try some of the things we suggested. Just as one needs to know what to do if you turn your key and your car doesn't start. Of course I can hear the Father's response, "why son, that is why God invented AAA" Smile And of course for most he would be correct. I hope he tried some of our suggestions and lets us know how he made out..

Joe Sica
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Wed Mar 31, 2010 2:28 pm    Post subject:

For a $20 a year phone line, I can personally justify minimal support fom the MJ side.

Thank you phoneservicesupport.com for providing these support forums!

"I have already been judged, and I paid my debt. Please cut me a little slack and perhaps give me the benefit of the doubt. Thank You!"
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cdwaldron
Dan isn't smart enough to hire me


Joined: 26 Jul 2008
Posts: 107
Location: Tucson, AZ

PostPosted: Wed Mar 31, 2010 10:35 pm    Post subject:

"Father Luke" is just a troll. According to his 'chat' he doesn't know the phone # of his MJ. Is his account active? He never answered joe's questions about when and where he purchased his MJ. Did he ever activate the MJ? Did he buy it on Ebay for $3 and now wants it to work? You can't believe a word he says. He should have stayed in Rants & Raves.
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Kenny2469
MagicJack Contributor


Joined: 22 Feb 2010
Posts: 70

PostPosted: Thu Apr 01, 2010 2:02 am    Post subject:

What a sad, pathetic individual... Want help, ask and take in the replies, dont knock em...

This forum IS the AAA / CAA of the MJ world... Best of all, help is FREE and you dont have a greasy tow truck driver grunging up your junk... =)
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magicFox
MagicJack Expert


Joined: 02 Nov 2009
Posts: 86
Location: Mesa, AZ

PostPosted: Thu Apr 01, 2010 2:09 am    Post subject:

What 000-* means is MJ can't connect to it's server.

We all see the 000-* everytime before our MJ connects at startup.
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Thu Apr 01, 2010 2:18 pm    Post subject:

I hope there are no young children in Father Luke's parish, particularly young boys.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Apr 01, 2010 2:21 pm    Post subject:

Buttafuoco wrote:
I hope there are no young children in Father Luke's parish, particularly young boys.


Now now....... no need for a cheap shot like that..............

Joe Sica
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Thu Apr 01, 2010 2:22 pm    Post subject:

Sorry, you are right. Your a good guy Joe for patiently trying to help the guy.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Apr 01, 2010 2:34 pm    Post subject:

I try, thank you.
All I can do is make suggestions here, it is up to the person if they want to try it or not. Something about a horse comes to mind and making it drink Smile
I really did try to help him, but was very hard to get through to him.

I hope he checks back in to say he did try a few of the suggestions posted here by me and others.

I TRY not to get personal or take things personally on here. I have had more than my share of cheap shots on here by simply telling people to do a search first. Especially when the question they are asking has been discussed to death on here. For one they will get their answer quick and for two they might learn something by reading this forum first. Heck I did. I read this forum close to a year before I bought my MJ in Aug 2008.


Joe Sica
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Thu Apr 01, 2010 2:44 pm    Post subject:

Joe, you no doubt set a very good example. I wonder sometimes if the people that pass through here solely because they have an issue needing resolve, that these forums are scrictly user supported and "unofficial" as this website is not paid for or even sanctioned my Ymax Communications.

Nobody knows better than I about being the butt of the cheapshot. Thanks for setting me straight on that. I try but sometimes forget the golden rule! We need more like you Joe in forums web-wide!
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Apr 01, 2010 3:01 pm    Post subject:

Awwwwwwwwwwwwwwwwwwwwwww thank you for the kind words.
But I promise you my halo does come off at times on here when I get my buttons pushed.


Joe Sica
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mufon
Dan isn't smart enough to hire me


Joined: 25 Jan 2008
Posts: 296
Location: HIghland Village, Texas

PostPosted: Thu Apr 01, 2010 3:51 pm    Post subject:

Hey Joe, ur "w" key is stickey. You can buy a new keyboard, but me being a cheapskate I would just slow my typematic rate and then just proofread before posting, LOL!

Have a great day everybody!
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Thu Apr 01, 2010 4:22 pm    Post subject:

I think it's that halo coming off that's making that 'w' stick... Laughing
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Apr 01, 2010 4:43 pm    Post subject:

Thats what happens when you live alone for 7 years. Sometimes keys get sticky Smile


Joe Sica
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tsmith
Dan isn't smart enough to hire me


Joined: 18 Jan 2010
Posts: 420
Location: Utah

PostPosted: Fri Apr 02, 2010 12:16 am    Post subject:

Shocked Think I'll file that under "TMI".... Laughing
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Apr 02, 2010 6:01 am    Post subject:

My halo slipped...................apologies. I have reaffixed it using SuperGlue. Should be good for a while..


Joe Sica
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tsmith
Dan isn't smart enough to hire me


Joined: 18 Jan 2010
Posts: 420
Location: Utah

PostPosted: Fri Apr 02, 2010 11:16 am    Post subject:

Heh, I thought your joke was pretty good Joe. No need to re-affix your halo. Wink
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Apr 02, 2010 2:11 pm    Post subject:

tsmith wrote:
Heh, I thought your joke was pretty good Joe. No need to re-affix your halo. Wink


Sure NOW you tell me.. Any idea how hard it is to get Super Glue off a halo!!!!!


Joe Sica
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Buttafuoco
magicJack Apprentice


Joined: 09 Sep 2008
Posts: 24

PostPosted: Fri Apr 02, 2010 2:22 pm    Post subject:

Quote:
Sure NOW you tell me.. Any idea how hard it is to get Super Glue off a halo!!!!!


Joe Sica


I'll take a guess, less hard than removing the sticky "w" key!
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Apr 02, 2010 2:35 pm    Post subject:

Well that won't be an issue any longer because in the process of Super Gluing my halo back on I stuck a bunch of fingers together.

I think we better stop as I am sure the moderator and others are rolling their eyes at this point saying WHAT THE HELL DOES THIS HAVE TO DO WITH MJ!! Smile Nothing of course, but always good to have a laugh or two..
Unless for some reason they do a search for sticky keys!! Smile

Joe Sica
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Kenny2469
MagicJack Contributor


Joined: 22 Feb 2010
Posts: 70

PostPosted: Sat Apr 03, 2010 1:12 am    Post subject:

bitstopjoe wrote:
My halo slipped...................apologies. I have reaffixed it using SuperGlue. Should be good for a while..


Joe Sica


Are you sure thats a halo in your lap?

Ohhh, too soon?? lol...
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Sat Apr 03, 2010 6:04 am    Post subject:

You forgot the rest.... OR are you happy to see me Smile

YES too soon Smile Too soon.....


Joe Sica
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Sun Apr 04, 2010 11:18 pm    Post subject:

OK, i'll help get Joe out of a 'sticky' situation by bringing the thread back on topic Laughing

When i first got my MJ, i spent 6 HOURS almost with tech support trying to set the darn thing up. Nada, nothing - no joy!

I decided to try a friend's computer and voila, was up and about in 10 mins!

Came home, plugged the MJ into my computer, no problemo, still working to this day.

Only thing is, i can't log into http://my.magicjack.com to access my account - tried on my friend's computer again and was able to no problem!!??

Any idea why this would be the case - i'm behind a router btw.

It really has me stumped as to why i couldn't set up MJ nor can i access my account via the website on my computer!



TIA,


Ray Rolling Eyes
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Sun Apr 04, 2010 11:50 pm    Post subject:

Try the "My" link provided on the softphone just below the MJ "status area" and above "End" call link.

Here is the web address: https://web08.magicjack.com/my/login.html

Sounds like Joe is doing just fine... by himself!!! Laughing
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Mon Apr 05, 2010 12:21 am    Post subject:

BTW Ray, welcome to the forum!

Some routers do create their own sets of issues. There are so many variables at play here.

I am not sure you have seen this info before, if not you might save the link as a favorite as it is chock full of MJ info, tips and tricks. http://en.wikibooks.org/wiki/MagicJack

In regards to your situation, keep in mind that once you successfully registered your MJ on your friends system, it downloaded all the current updates to your MJ and was essentially good to go. You were fortunate in getting it to work on your home system shortly thereafter. Others such as myself had even more issues to untangle once we got the silly thing to communicate with the outside world.

Hopefully the new web link provided in previous post will get you all squared away.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Mon Apr 05, 2010 8:11 am    Post subject:

Athanasian_Creed wrote:
OK, i'll help get Joe out of a 'sticky' situation by bringing the thread back on topic Laughing

When i first got my MJ, i spent 6 HOURS almost with tech support trying to set the darn thing up. Nada, nothing - no joy!

I decided to try a friend's computer and voila, was up and about in 10 mins!

Came home, plugged the MJ into my computer, no problemo, still working to this day.

Only thing is, i can't log into http://my.magicjack.com to access my account - tried on my friend's computer again and was able to no problem!!??

Any idea why this would be the case - i'm behind a router btw.

It really has me stumped as to why i couldn't set up MJ nor can i access my account via the website on my computer!



TIA,


Ray Rolling Eyes


A trick to get into your account. On your MJ softphone click under the ad where it says "click here to order" Ignore what they are trying to sell you and just click on the gray bar below. And if you noticed no password to get into your account. Pretty cool, unless you are not the only one to use your PC.
As for why you can not get there via the web page, I can only guess MAYBE you have it blocked in your IE options as there is a setting there to block sites. MAYBE it was added by accident.

Joe Sica

See if that works.
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Kenny2469
MagicJack Contributor


Joined: 22 Feb 2010
Posts: 70

PostPosted: Mon Apr 05, 2010 7:09 pm    Post subject:

definately sounds like a firewall or router issue here... have you tried turning off your firewall or bypassing the router and plug your computer directly into the cable or dsl modem, just to rule those out???
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Tue Apr 06, 2010 5:31 pm    Post subject:

Intimmy98 wrote:
Try the "My" link provided on the softphone just below the MJ "status area" and above "End" call link.

Here is the web address: https://web08.magicjack.com/my/login.html


Thanks for the suggestion - tried that - again, no joy! It must surely have to do with my router since i can access it on a friend's comp (sans router)


Intimmy98 wrote:
Sounds like Joe is doing just fine... by himself!!! Laughing


Shocked Oh my virgin eyes have been violated! Laughing



Ray Very Happy
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Tue Apr 06, 2010 5:42 pm    Post subject:

Intimmy98 wrote:
BTW Ray, welcome to the forum!


Thanks Dan - you all are a wealth of knowledge - a sight for sore newbie eyes! I did alot of perusing the forum even before i took the plunge and bought the MJ.


Intimmy98 wrote:
I am not sure you have seen this info before, if not you might save the link as a favorite as it is chock full of MJ info, tips and tricks. http://en.wikibooks.org/wiki/MagicJack


Yes, thanks, in my perusing the forums previously i seen the mention of that site - will keep it in mind.


Intimmy98 wrote:
In regards to your situation, keep in mind that once you successfully registered your MJ on your friends system, it downloaded all the current updates to your MJ and was essentially good to go. You were fortunate in getting it to work on your home system shortly thereafter. Others such as myself had even more issues to untangle once we got the silly thing to communicate with the outside world.


Yes, thank God - it was no problem whatsoever after using another computer to register. Even after i recently reinstalled Win7 from scratch, no problems. I did have my doubts originally if i'd ever get it set up - i'm sure others, as you say, have had it worse than i!


Intimmy98 wrote:
Hopefully the new web link provided in previous post will get you all squared away.


Nope - all i get is a "trying to connect to..." message. This after using not only IE, but Firefox & Opera as well. C'est la vie, i guess my friend will come in handy should i need to access my account. One thing i did while on line with tech support was have them disable auto-renew. Thank you to the person who alerted us to the policy to auto-renew!



Ray Smile
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Tue Apr 06, 2010 5:47 pm    Post subject:

bitstopjoe wrote:
A trick to get into your account. On your MJ softphone click under the ad where it says "click here to order" Ignore what they are trying to sell you and just click on the gray bar below. And if you noticed no password to get into your account. Pretty cool, unless you are not the only one to use your PC.
As for why you can not get there via the web page, I can only guess MAYBE you have it blocked in your IE options as there is a setting there to block sites. MAYBE it was added by accident.

Joe Sica

See if that works.


Thanks Joe, that just might work.

As for the IE options, the tech had me change all sorts of things - add this, delete that, stand on your head and spit nickels, that sort of stuff. I was an exercise in futility & a test of my not so up to snuff patience!



Ray Smile
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Tue Apr 06, 2010 5:50 pm    Post subject:

Kenny2469 wrote:
definately sounds like a firewall or router issue here... have you tried turning off your firewall or bypassing the router and plug your computer directly into the cable or dsl modem, just to rule those out???


Turned off Windows Firewall as per tech support - didn't help.

I have thought of plugging directly into the computer and check the results - i haven't as of yet because all the changes i needed to make for now have been made via my friend's computer.

Thanks for the suggestion though Kenny, much appreciated!



Ray Smile
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Apr 06, 2010 5:51 pm    Post subject:

At least he didn't have you put your MJ in a bag and swing it over your head and cluck like a chicken.... YET Smile
Actually that was something from an OLD Dick Van Dyke show...Big fan and still funny after all this time.

Joe Sica
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Intimmy98
MagicJack Contributor


Joined: 14 Nov 2009
Posts: 51
Location: Idaho

PostPosted: Tue Apr 06, 2010 8:21 pm    Post subject:

Athanasian_Creed;

Your a great sport for sure! Sounds to me like you have discovered you do in fact have plenty of patience, and obviously lots of nickels too! Laughing

BTW, sorry about any unintended damage to your eyes!

Which brand of router are you using and have you checked the manufacturer's website for any possible firmware updates? As Kenny2469 mentioned, bypass the router completly and see if you are able to connect normally to MJ's site?
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Athanasian_Creed
MagicJack Newbie


Joined: 03 Mar 2010
Posts: 9

PostPosted: Tue Apr 06, 2010 8:59 pm    Post subject:

[quote="Intimmy98"]Athanasian_Creed;

Your a great sport for sure! Sounds to me like you have discovered you do in fact have plenty of patience, and obviously lots of nickels too! Laughing /quote]

I just wanted to get the flippin' thing workin' so i was willing to listen to any recommendations by tech support (even though i swore i knew more than they did!)

Intimmy98 wrote:
BTW, sorry about any unintended damage to your eyes!


Hehe - back to normal so no real damage done!


Intimmy98 wrote:
Which brand of router are you using and have you checked the manufacturer's website for any possible firmware updates? As Kenny2469 mentioned, bypass the router completly and see if you are able to connect normally to MJ's site?


I have a cheesy, cheapo TrendNET wireless router which decided after XP & Vista Service Pack installs not to operate as a wireless so it's working OK as a wired router.

Firmware updates - i think there is one but to be honest, i don't want to hose the router by updating the firmware (slight chance but still possible). I run a SlingBox through the router so i need the router to work.

I'd phone to get the router issues straightened out, but to tell you the truth, i don't know which 'tech support' is worse - that of MJ or TrendNET!!



Ray Smile
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Kenny2469
MagicJack Contributor


Joined: 22 Feb 2010
Posts: 70

PostPosted: Tue Apr 06, 2010 9:11 pm    Post subject:

Man,. TrendNet has got to be up there in the category of worst... I had one of those routers (cuz it was cheap and hey, so am I) but the troubles out weighed my cheapness and I went out and bought a D-Link...

The best thing I ever did with the TrendNet router was to back over it with a 5 ton car hauler.... =)
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