magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
1-888 number no longer works with MJ+

 
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks -> magicJack Plus Support
View previous topic :: View next topic  
Author Message
mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50
PostPosted: Tue Feb 19, 2013 8:03 am    Post subject: 1-888 number no longer works with MJ+ Reply with quote
Hey all,

Have had the MJ+ for over a year and, while I'm happy with it overall, I know it's not without its share of quirks and annoyances.

A few weeks ago, my wife tried calling our bank's 1-888 number. Rather than getting the usual automated voice response, she got a fast-beeping dialtone (kind of like a busy signal, except faster). This is the first time we've encountered the inability to phone a certain number.

I bit the bullet and tried the infamous online chat support, was transferred to a "top-tier" support person, got the "submitted to engineers and we'll email you" response that I've read about on here (that was a week ago, so I'm not hopeful).

I was also wondering if it had to do with the prepaid minutes controversy that I've seen pop up on this forum, but I'm not prompted with any voice message saying to purchase minutes.

Anyways, my temporary workaround is to call the out-of-Canada number (1-416); that's fine, but I'd still like to figure out this issue if possible. Has anyone encountered this issue with toll-free numbers or otherwise?

Any help is appreciated -- thanks!
Back to top
View user's profile Send private message
Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast
PostPosted: Tue Feb 19, 2013 9:28 am    Post subject: Reply with quote
Yes, same here, just call normal long distance number, same price as 800-888 numbers = free.
Back to top
View user's profile Send private message
mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50
PostPosted: Tue Feb 19, 2013 10:05 am    Post subject: Reply with quote
Right -- like I said, the 1-416 number works. Just wondering why a toll-free number would stop working on MJ+ all of a sudden. Smile
Back to top
View user's profile Send private message
SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida
PostPosted: Tue Feb 19, 2013 3:46 pm    Post subject: Reply with quote
A "fast-busy" signal normally means that the connection "route" between your number and the number you are calling is temporarily overloaded, but sometimes this can occur when there are other types of phone company problems. It has nothing to do with MJ requiring pre-payment for calls to certain numbers.
Back to top
View user's profile Send private message
mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50
PostPosted: Thu Feb 21, 2013 2:13 pm    Post subject: Reply with quote
Thanks for clarification, Steve.

Good news too: as of yesterday, we can successfully call the toll-free number again! Smile
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks -> magicJack Plus Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.