magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Tech9ine · MagicJack Newbie Joined: 01 Jun 2008 Posts: 4

Hi everyone...

I'm trying to use a Magicjack which was bought in New York and sent to me in Toronto.
Its set up with a 718 area code.

I receive calls fine, but EVERY call I try to make gives me 3 busy tones, and then hangs up.
Is anyone experiencing this, and is there a fix?

I've tried calling using 1 in front of the area code, and no 1 in front of the area code...its getting frustrating!

Thanks

Stewart · Dan Should Pay Me Joined: 13 Nov 2007 Posts: 663

The MJ device may not be 'seeing' some or all of the digits that you dial. Watch the softphone as you dial and confirm that they all appear. If not, try dialing from the softphone keypad.

There might be a server side problem to the area code you are calling. Try test calls to 415-421-0020 (should play a loud tone) and 866-692-6447 (should announce your MJ number).

What make / model / version is your router, if any? To see if the problem is related to your router, do a test with your PC connected directly to cable modem. You'll have to power cycle the modem for this test, and again when you reconnect the router. Verify that Internet access is working without the router, then plug in your MJ.

If you have a software firewall other than Windows Firewall, test with it disabled. (For security, don't bypass the router and firewall at the same time.)

Tech9ine · MagicJack Newbie Joined: 01 Jun 2008 Posts: 4

Still nothing has worked.
The Magicjack tech support has been no help at all.

I'm using a Linksys BEFW11S4 router, disabled the firewall, even set the IP of the computer I am using to DMZ.
I can't make calls to any area code, but I can receive calls.

I am still getting 3 busy tones and disconnect.

Stewart · Dan Should Pay Me Joined: 13 Nov 2007 Posts: 663

Please confirm that you connected your PC directly to the cable modem, verified that Internet access was working, and that you got the same symptom when attempting to call.
(It seems strange that you mentioned DMZ, because if it doesn't work even with the router disconnected, it is very unlikely that changing a router setting will fix it!)

Tech9ine · MagicJack Newbie Joined: 01 Jun 2008 Posts: 4

Ok...it worked when I bypassed the router...
Cable modem connected directly to the PC.

Now, how do I get it to work with my router?

Stewart · Dan Should Pay Me Joined: 13 Nov 2007 Posts: 663

gary · Posted: Thu Jun 05, 2008 10:59 pm Post subject:

Another quick fix would be to use a cheap basic hub.

Cable modem connects to the hub, then one connection goes to the router and the other directly to the PC/Laptop running the MJ.

Of course this will not work if you are connected wirelessly to the router.

Stewart · Dan Should Pay Me Joined: 13 Nov 2007 Posts: 663

Tech9ine · MagicJack Newbie Joined: 01 Jun 2008 Posts: 4

The version number is 2.1 and my firmware version is 1.45.10
I can't seem to upgrade to the newest version of the firmware and can't find the updates in between my current version and the newest.

I will probably pick up a new router this week since this is only 802.11b and quite old!

But, if you can find me a workaround for now, I'd appreciate it.

BillW · MagicJack Newbie Joined: 13 Apr 2008 Posts: 2

I had the same problem of not being able to make outgoing calls with MJ. Everyone gave the 3 busy signal bursts and then nothing. After 4 Live Chat sessions I got bounced up a level and they came up with a solution. My 711 codecs were not working correctly and they gave me a link to download the latest version. That fixed the problem.

Try

http://codec.alshow.co.kr/Page/en/g711.htm

Bill