magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

gashliquor · Posted: Thu Jun 12, 2008 9:28 pm Post subject: 911 on MJ Gone whats going on!

I don't have any problems with MJ at all. Actually it works like a charm. However today there is no 911 at all on softphone and all is clueless, Here is what my softphone looks like and however everything else is perfect. Anyone have a clue?

wishiwasgolfing · MagicJack Newbie Joined: 22 Apr 2008 Posts: 1

Mine was showing the same thing when I got home tonight. Wonder what is up?

gashliquor · Posted: Fri Jun 13, 2008 7:06 am Post subject:

Its 24 hrs now still no 911 and software still looks like above but all works fine. Its just the 911 missing. It almost looks like new software. MJ higher tech support said it would be fixed in a few hours...Yeah right...Its fri still looks same!.

AlaninKY · Posted: Fri Jun 13, 2008 2:19 pm Post subject:

911 information is not showing on all my Jacks!

I read somewhere a few months back Dan was working on having the magicJack to find where you are with the magicJack automatically for 911 service without having to manually setup 911. Maybe this has been done?

English_Jean · magicJack Apprentice Joined: 13 Jun 2008 Posts: 21

Yesterday I also rec'd the 'Not connected. No 911 info. available available' message on my soft phone. Live person told me the engineers were 'working on it'. Today there was no message at all on my soft phone. When accessing live person today, I put 911? in the subject line, and this message automatically came up. 'If you are receiving a message stating "Not connected, No 911 info available.", please do not worry. 911 is working properly.' A live person confirmed 911 is working and eventually that info. will return to the soft phone.

gashliquor · Posted: Fri Jun 13, 2008 3:03 pm Post subject:

AlaninKY · Posted: Fri Jun 13, 2008 4:32 pm Post subject:

Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 701

I love it; I hadn't noticed. Tells me Dan B's boyz and girlz are working on Continuing And Neverending Improvement!

I'm not being facetious. I'm one of those early adopters and ever the optimist, so I'm taking this as a sign that dev is hard at work behind the scenes making the MJ better than ever.

gashliquor · Posted: Mon Jun 16, 2008 3:20 pm Post subject:

caangel · MagicJack User Joined: 25 May 2008 Posts: 38

I lost my 911 not sure why

gashliquor · Posted: Mon Jun 16, 2008 6:56 pm Post subject:

AlaninKY · Posted: Tue Jun 17, 2008 8:15 pm Post subject:

caangel · MagicJack User Joined: 25 May 2008 Posts: 38

well am glad there working on it my 911 is still out should be back soon

cmankat · Posted: Thu Jul 03, 2008 8:12 pm Post subject: 911 on MJ Gone whats going on!

I have a similar MJ issue I think. About June 18th I received an unrequested update. It said I was lucky but I don't see it that way. From that time on, most of the time (95%) I get no 911 number and about 75% of the time the left panel of ads is blank. Sometimes if I close out MJ and click on the icon I get everything. I reloaded the "update" but nothing changed. In addition the the above, I will get the famous "We are sorry but we'll have to shut you down..etc.". If I drag the drop down to the bottom of the screen, out of the way MJ works like normal without ads or 911.

I have not gone to support for "help" since I have figured out how to Mickey Mouse the system. Has anyone elsehad a similar experience?

TIA,

Carl

lonestarmagic · Posted: Thu Jul 03, 2008 10:25 pm Post subject:

Never had any issues with 911 not showing up on my softphone....wonder what the deal is why you guys are having issues with yours.

AlaninKY · Posted: Fri Jul 04, 2008 6:50 pm Post subject:

911 is showing up this week on all my Jacks! Wink