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911 will not work from Brampton > Ontario > Canada-usi

 
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vivah
MagicJack Newbie


Joined: 13 Jul 2010
Posts: 3

PostPosted: Wed Jul 14, 2010 9:50 am    Post subject: 911 will not work from Brampton > Ontario > Canada-usi

911 will not work from Brampton > Ontario > Canada-using MJ
can someone please tell me why ?
it shows 911 disabled, I registered it properly Canadian # , paid 10$ extra and I got 289-xxx-xxxx.

Also some Toll Free not going through, example 1-888-

Confused
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Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559

PostPosted: Wed Jul 14, 2010 6:08 pm    Post subject:

From the Magicjack.com FAQ:

"Any black location shown is a non-US location. If a non-US location is selected, no services will respond if you dial 911. You don't need to change these; they are shown for your information."
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vivah
MagicJack Newbie


Joined: 13 Jul 2010
Posts: 3

PostPosted: Fri Jul 16, 2010 10:11 am    Post subject:

sorry I don't understand your reply,
do you say 911 will NOT work for Canadian users? who chose Canadian area codes.?
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Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559

PostPosted: Fri Jul 16, 2010 10:54 am    Post subject:

vivah wrote:
sorry I don't understand your reply,
do you say 911 will NOT work for Canadian users? who chose Canadian area codes.?


That is correct! The quote was clear; if you don't have a U.S. address, then 911 is not supported.
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mastdesi
MagicJack Contributor


Joined: 05 Feb 2010
Posts: 70

PostPosted: Sat Jul 17, 2010 11:23 am    Post subject:

But mj online support says u can have 911 in canada also. U have to setup the e911.
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goob
MagicJack Newbie


Joined: 24 Feb 2010
Posts: 7

PostPosted: Sat Jul 17, 2010 1:15 pm    Post subject:

See this:

http://service.liveperson.net/hc/s-61732089/cmd/kbresource/view_question!PAGETYPE?documentid=345365&action=view

(copy and paste the url)

That's from MJ's online FAQ. The text in that FAQ is as follows:

Quote:
911 Emergency Services are for United States addresses ONLY.

We validate each of the civic or physical location that has been entered for your magicJack.

You will notice your physical location address on the phone display or SoftPhone on your computer.

A color coded symbol will identify the status of your physical location:

RED: We can NOT identify your physical location. Click on the red light in http://my.magicJack.com to fix the information.

BLACK: Any black location shown is a non-US location. If a non-US location is selected, no services will respond if you dial 911. You don't need to change these; they are shown for your information.

YELLOW: We can not immediately identify your physical location. Verification may take a few days.

GREEN: Your physical location address is VERIFIED.

To view or select your current location or to enter a new location, plug in your magicJack and use the phone display on your computer to select your current physical location.

We recommend that you always keep your 911 Emergency Address up-to-date.


Where exactly are you seeing that Canada 911 is supported by MJ?
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mastdesi
MagicJack Contributor


Joined: 05 Feb 2010
Posts: 70

PostPosted: Sun Jul 18, 2010 11:07 am    Post subject:

i am sorry i checked with a mj live support person and now they say only US. I think they have some retards sitting there. the last 2 times i asked they told me to press the e911 button and enter your info for canada and it works.
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