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A Fix for no sound in Vista

 
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bsuds
MagicJack Newbie


Joined: 17 Jan 2009
Posts: 5
Location: Kelowna BC Canada
PostPosted: Sun Jan 18, 2009 11:08 am    Post subject: A Fix for no sound in Vista
OK I have found a fix for this.

My problem was I could dial out but I could not hear anything after that (I could hear the dial tone)

The person I was calling could hear me but I could not hear them.

Go to Control panel/Hardware and Sound/Manage Audio Devices/Handset/Properties/Levels

The handset was disabled, click on it to enable and problem was solved

Now if someone can please tell me how to fix the loud Tone and or disconnect every 10 min I will be happy.
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ
PostPosted: Sun Jan 18, 2009 12:14 pm    Post subject: Re: A Fix for no sound in Vista
bsuds wrote:
My problem was I could dial out but I could not hear anything after that (I could hear the dial tone). The person I was calling could hear me but I could not hear them.

Go to Control panel/Hardware and Sound/Manage Audio Devices/Handset/Properties/Levels

The handset was disabled, click on it to enable and problem was solved


How does that differ from going into the softphone's Menu->Volume/Headset control? A choice exists there to choose the handset.

(I'm not using Vista, the USB device nor a handset. I can't see what you do.).

Mark
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bsuds
MagicJack Newbie


Joined: 17 Jan 2009
Posts: 5
Location: Kelowna BC Canada
PostPosted: Mon Jan 19, 2009 11:10 am    Post subject:
The handset was selected there.
Everything appeared OK but I could not hear the person at the other end. I went thru all the troubleshooting BS with MJ's support and nothing worked till I found this.
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johnmc
MagicJack Newbie


Joined: 19 Jan 2009
Posts: 1
PostPosted: Mon Jan 19, 2009 11:03 pm    Post subject:
I am getting the same thing after resetting the software on the usb.
handset is enabled and has volume, but there is absoulty no sound during the call, have dialtone and the dialpad shows call going out.

I can not, I repeat, can not change the menu settings to handset and it stay.
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