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Activating voicemail stops incoming calls

 
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joe28078
MagicJack Newbie


Joined: 27 Jul 2013
Posts: 3

PostPosted: Sat Jul 27, 2013 6:15 pm    Post subject: Activating voicemail stops incoming calls

Just got my device today. Outgoing calls are clear and consistent. Cool.

My first problem was that ALL incoming calls were being routed to voice mail. Online support sent me the latest install file and, after running it, the problem was fixed. Incoming calls were also clear. Feeling good so far.

But as soon as I activated voice mail all incoming calls got sent directly to voice mail. The phone never rang. I've even set the wait period to 1 minute, but the calls immediately get forwarded to VM.

The only way I can undo this is to turn off voice mail then reinstall the software. If I then don't touch the voice mail setting, I can make and receive calls.

I've done this now 3 times and it's always the same results. I'm liking the device so far, but I would really like to be able to use the voice mail feature without losing the ability to answer calls myself.

Any suggestions would be most appreciated.

Joe
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Thunder
Dan isn't smart enough to hire me


Joined: 27 Apr 2008
Posts: 156
Location: Chicago, IL

PostPosted: Sun Jul 28, 2013 3:08 pm    Post subject:

Check your setting under Call features and under advanced make sure I elect to accept outgoing and incoming service is checked.
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joe28078
MagicJack Newbie


Joined: 27 Jul 2013
Posts: 3

PostPosted: Sun Jul 28, 2013 3:27 pm    Post subject:

Thunder wrote:
Check your setting under Call features and under advanced make sure I elect to accept outgoing and incoming service is checked.


Thanks for the reply. Yes my settings allow for both incoming and outgoing calls. The only time the incoming calls are redirected is when I turn on the vm feature. Otherwise, the device works just fine.

Joe
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Jul 28, 2013 5:52 pm    Post subject:

I wonder if you have a defective mJ...
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joe28078
MagicJack Newbie


Joined: 27 Jul 2013
Posts: 3

PostPosted: Sun Jul 28, 2013 11:12 pm    Post subject:

Update
=====

After switching the settings back and forth for a while. I managed to get the voice mail feature to work without directly sending the calls to vm (i.e., allowing the phone to ring first).

It would appear that changing all the voice mail settings to their desired values first, then reinstalling the software, is what ultimately did the trick.

I leave this in case anyone else runs into a similar situation.

Thanks again for all replies.

Joe
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