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Adding minutes for Internatioal calling

 
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Fri Feb 13, 2009 2:56 pm    Post subject: Adding minutes for Internatioal calling

Hi all sorry i added my first post in the wrong area and now that i have more time i will explain whats going on.
Has anybody else had problems adding minutes to make International calls?.
When i try i get this come up on the screen

Processing Request This could take a couple of minutes SQLERRM: ORA-20020: QuickOrder Problem: K99: KILLED 4 FRAUD parameters Found! ORA-06512: at "YMAX.IPPPACKAGE", line 484 .

I have no idea at all what it is about and i cant get an answer all i get told is my account is under review Shocked , and they want tell or i guess cant tel me why.
I have tried to look this up but without ant luck so far and just thinking maybe someone else might know what it means.
I know my card is ok i used it just 2 hours ago and i paid for a 5 year plan 12 months ago, so im at a total loss to why im under review.
And of course now im at the stage where i cant make international calls at all.
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Sun Feb 15, 2009 3:38 am    Post subject:

Sad nobody knows what this could mean?
I just thought it might be worth a shot to find out, if you dont ask you dont know Laughing
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Feb 15, 2009 4:41 am    Post subject:

It looks like you either bumped into, or caused, a major database error (an SQL error within their Oracle database) within MJ's back end. It's not surprising that they are trying to hold you off while they scramble to figure out what is going on and how to fix it. Don't feel lonely, though. An error that severe can't be limited to you.
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Mon Feb 16, 2009 5:11 pm    Post subject:

Im sure im not the only one effected, thank you for that Very Happy , sometimes one just need to know what is going on, it helps keep the blood from boiling.
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Tue Feb 17, 2009 5:31 pm    Post subject:

Well its been a full week now and still not able to add minutes or get an answer.
Something not good is going on there for sure as i was told to wait 72hrs and get back to them if i heard nothing by then, so i did ( today).
I went through the nightmare of explaining to them yet again and told them i was told to get back to them, all they said to me was wait (AGAIN) as my account is under review, i said yes i know ive been told that but why is it under review im paid up till 2013?
The answer.........just wait and they cut the chat off.
No i wasn't rude, darn sure wish i had of been now Laughing
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Tue Feb 17, 2009 9:07 pm    Post subject:

Thanks for keeping us updated.
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Wed Feb 18, 2009 12:04 am    Post subject:

Well my blood is boiling so i gave it another go with chat, this is as far as i have got.


Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Jewel'

Jewel: Hello, how may I help you?

Don: well please excuse me right off for being straight forward

Jewel: Hi Don.

Don: but please do not leave this chat as i have in the past

Jewel: How may I assist you today?

Chat InformationPlease wait while I transfer the chat to the best suited site operator



This was 15 minutes ago still no reply back...lol
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Wed Feb 18, 2009 12:49 am    Post subject:

yey me at last...this is what i still have...well what i dont have...lol


Chat InformationYou are now chatting with 'Cherry'

Cherry: Hello, this is Supervisor Cherry. I will be assisting you today. Please give me a moment to read your previous chats.

Don: lol, there is nothing to read

Cherry: May I know your main concern please?

Don: Yes i hope you can help me, since Wednesday my time i have been trying to add international minutes, i cant, i have been asked to get in touch with you guys if i hear no reply, when i do get in touch with you over this you close the chat

Cherry: Please wait while I check that for you

Don: im trying so hard to keep cool but im not getting any respect form this business and its hard to keep my cool

Cherry: Please be informed that your account is still under review Don, and you will be receiving an email as soon as they're done reviewing your issue.

Don: please understand this if i sound off at times

Cherry: Please be informed that your account is still under review Don, and you will be receiving an email as soon as they're done reviewing your issue.

Don: ok but when?

Don: and why am i under review

Don: under review for what

Don: these are simple questions that should be answered by you

Cherry: All your questions will be answered in the email Don.

Don: ok but when?

Don: its been over a week now

Don: how long does it take to do this so called review?

Cherry: I am very eager to help you with that, however as much as I would like to help you as immediate as now, please understand that the best help I can do right now is to forward this concern to the right department in a form of survey to make sure this kind of issue will be given high importance by them.

Don: please help me to understand this

Don: this had been forwarded since Thursday last or so i have been told

Don: how many times does it have to be forwarded?

Cherry: Yes I understand, but please do not worry Don you will be receiving an email as soon as they're done with the reviews.

Don: ok what is this so called review

Don: when i went to school a review was looking into whatever

Don: im paid up till 2013 so what review is needed?

Don: come on please help me here

Cherry: I really want to help you Don, but as of now we can't provide you any info yet because they are not yet done with the reviews.

Don: same old story

Don: ok what can i do?

Don: just sit back till someone decided to tell me

Cherry: Just wait for their email Don.

Don: ok now come on, please give me a time here

Don: its been a week now and not even a...hey we are still working on this nothing

Cherry: I do apologize but I really can't give you a time frame yet Don.

Don: can i ask you something?

Cherry: Sure

Don: would you be happy if you were treated this way?

Don: i just ask a simple question yet i get no answer

Cherry: I do understand your frustrations Don.

Don: is this right for a good business

Don: ok so can you please tell me when you would like me to get back to you, or do i just wait and wait for this so called email?

Cherry: I know how you feel Don, but as much as I would want to help you but I really can't, because tehy're still reviewing something with regards to your account.

Don: my account...hang on as i said im paid up till 2013, this is a bit of a worry isnt it?

Don: so now more i would like an answer

Don: im lucky if i make 1 call a day

Don: im lucky if i get 1 call a day

Cherry: I understand, but I hope you understand too Don.

Don: so im not over using this device

Cherry: I understand, but I hope you understand too Don.

Don: no i dont understand anything

Don: im sorry but i dont

Cherry: Okay

Don: i use this once a month to call Australia that it

Cherry: I see.

Don: i needed this to call Australia at the moment and you have failed to give me thi

Don: this

Don: so as i have asked why am i under review?

Don: cant someone tell me?

Don: thats what support is for right?

Cherry: As of now I still can't say soemthing about it Don.

Don: As of now i still can't say soemthing about it Don

Don: dont you mean as of now you cant sat anything about it

Don: ????

Don: yes i know my spelling is wrong as well...lol

Don: do you mean you cant or you want????

Cherry: Yes Don, I don't have any idea about it yet. As I've said the account is still under review.

Don: as i have asked under review for what?

Cherry: don't have any idea about it yet. As I've said the account is still under review.

Don: you know full well this is wrong dont you?

Cherry: No Don.

Don: a person asks for help in a support chat thingo and you cant give it

Cherry: I understand, but I hope you understand too Don.

Don: well if its not wrong then please please please pass me to someone who can help me

Don: its simple isnt it?

Cherry: I do apologize but I can't pass you to anyone else here Don, you will still receive the same info.

Don: well ok, i understand this part but you have to offer support right? then this is over your head, so are you saying i cant get help from the chat support?

Don: for the help i need?

Cherry: I am very eager to help you with that, however as much as I would like to help you as immediate as now, please understand that the best help I can do right now is to forward this concern to the right department in a form of survey to make sure this kind of issue will be given high importance by them.

Don: please answer my question, ive been good

Don: support is helping not giving you the flick i only want to know why im under review why cant someone tell me this

Don: even via email would be nice

Cherry: Yes we will be sending you an email very soon Don.

Don: but for the past week ive been told the same stroy time over again even asked to get back to you, and when i do i get the chat closed off not my me but by you

Don: very soon when?

Cherry: I do apologize but I really can't give you a time frame yet Don.

Don: its not a hard question...ok sorry im getting upset, i just want an answer

Cherry: I really want to answer you Don, but as of now I still can't give you any info regarding it Don.

Don: so you want me to just wait...till when? for another week/2weeks maybe a month?

Cherry: No Don, you will be receiving an email within the next few days.

Don: as a support, you should know what is going on dont you think?

Cherry: No Don, you will be receiving an email within the next few days.

Don: i was told i would get an email within 24hrs last Wednesday

Don: it is now Tuesday

Cherry: No Don, you will be receiving an email within the next few days.

Don: is that all you have to say>

Don: ???\

Don: the same old story ive been told for a week now?

Cherry: I understand, but they are still under teh process of reviewing the account Don.

Cherry: : I understand, but they are still under teh process of reviewing the account Don.

Don: you know when someone is under review, they should be told for what reason, that fact that i have asked this for a week now makes me very worried

Don: if you can put in an updated thingo, why cant you ask one of these dudes to send me an email?

Cherry: Please do not worry you will then be sent an email once everything is all set up Don.

Don: at least let me know you are really working on whatever

Cherry: Yes we are working on it Don. I have already forwarded your issue to the right department.

Don: hang on, i am worried...please read, ive been told this for a week and still the same old BS story, i know nothing more than whe i tried to add minutes

Cherry: I did read your chats Don.

Don: i want to know why im under review...what is so hard about that, now if you have forwarded this then please forward the fact i want someon to get in contact with me not when you decide things are right but let me know what is going on

Cherry: Sure Don.

Don: well if you have read my chats then you know im getting the same BS story day after day

Cherry: I see

Don: i think i could get a job with you guys i know the lines off by heart now...lol, come on it makes for a good laugh

Don: ok so i sit back and wait again right? would you like me to get back on here as ive been asked in the past or do i just sit and wait till i get the so called email?

Cherry: No Don, just wait for the email.

Don: its no or its yes what one?

Don: ok i get it now thank you

Cherry: You're welcome

Don: i wasnt stupid from the start but i did try and try is all i can do

Don: thank you, have a great day/night

Cherry: Take care and have a great day!
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majicjoe
MagicJack Newbie


Joined: 01 Mar 2009
Posts: 2

PostPosted: Sun Mar 01, 2009 8:56 pm    Post subject: same exact problem with the error code

Same Code, Same problem, it has been 8 days..no response also..

Also, they had me add another card..and I have requested that purge it..and they have not done that either...i am close to calling Master Card and complaining....it is a good service, right price..but support is about equivalent to nothing....the chat people have no idea what is going on..

joe
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Don123
magicJack Apprentice


Joined: 13 Feb 2009
Posts: 24

PostPosted: Tue Mar 03, 2009 12:10 am    Post subject:

Good luck with it all, its been a total of 3 weeks now i thought it was two but its 3 weeks tomorrow and at last i had a response....we will give you a pro rated refund...........like what? i dont want a refund i want the product i paid for and why am i being offered a refund? is it easier to offer a refund than fix the problem or cant it be fixed?, if it cant be fixed then take away what they are offering EG: International calling, its that simple
Anyway i dont care how much this device costs, when you advertise something that goes....Replace your phone service with MJ, then you have to get a mobile or whatever for international calling because you cant get that with MJ, is not replacing much at all to me.
All you are getting with MJ is a cheap secondary phone service and in the long run depending on what you use your phone for isnt cheap at all, it ends up costing you more in the long run.
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gaja
MagicJack Newbie


Joined: 31 Mar 2009
Posts: 1

PostPosted: Tue Mar 31, 2009 10:15 pm    Post subject:

Sounds like you talking to an automated system.
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