magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

MikeLynch · MagicJack Newbie Joined: 11 Dec 2011 Posts: 3

Yes, I found the "one hour" Notice and tried to Cancel. That will not happen with Magic Jack - they will Charge you no matter what you say or do.

Read and weep - you have it coming, don't you?

Subject: RE: magicJack Order#: TS13694920 Confirmation
Dear Michael,
Thank you for contacting us.
This is not a new order of a magicJack device. We would like to inform you that there is an annual renewal fee or yearly maintenance fee to the vanity number that you availed during the registration process. This email below is the confirmation to the annual renewal fee of your personalized number.
However, for you not to be charged yearly for the premium number you availed, you will need to select a new number which is a onetime fee of $10 for a non-premium number. For further assistance with this concern, please visit our 24/7 Tech Support at www.magicJack.com/techchat/
Please feel free to contact us if you have any additional questions.
Sincerely,
magicJack Support
---------------Original Message---------------
From: Michael J. Lynch < >
Subject: RE: magicJack Order#: TS13694920 Confirmation
Cancel this Service!

Mike Lynch

From: [email protected] [mailto:[email protected]]
Sent: Monday, November 28, 2011 4:13 PM
To: [email protected]
Subject: magicJack Order#: TS13694920 Confirmation

Dear MICHAEL LYNCH,
Important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action if you do not want to make any changes.

If you don't love the magicJack (we know you will), simply return it within thirty days - no questions asked.
Order No.: TS13694920
Reference ID: 31002198

Order Summary

Qty Product Code Description Price Each Subtotal Charge Date
1 VANITYNUMBER1000 U.S. Phone Number - Vanity 10.00 10.00 12/01/2011
1 REGULATORYFEES4.8 Regulatory and Compliance Expense 0.48 0.48 12/01/2011

--------------------------
ORDER TOTAL: 10.48

Your credit card will be charged on or after the following date(s) for the amounts listed below.

12/01/2011 10.48

Important: Please save this email for 30 days as it contains your Order Number
Some useful information:

You may check on the status of your order at any time by clicking here Order Status and entering your email address and order number. For your convenience, these have been included in this link.

For questions regarding technical information click here Technical Help and a representative will assist you. Please note that this link is specifically for technical issues (not for order/billing information - see above for order/billing inquiries).
** Attention: Debit Card users
Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. Please note: If you falsely identify your 'Debit card' as a 'Credit card' your card will be charged today and your order might not be processed. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.
Congratulations and enjoy your savings.

Yours truly,

magicJack Customer Service

Buzz · MagicJack Newbie Joined: 15 Dec 2011 Posts: 5

I see another lawsuit in MJs future..... As a matter of fact, a federal class action suit looks to be in order.

This is one of those companies that will be gone one day soon. You will go to make a call and the line will be DOA...... But, I' m sure they will continue to bill you.

Merry Xmas from the support team at MJ. Oh, shoot, I forgot, they have no support staff. Silly me !!!