magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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After call initiates, phone keypad stops working

 
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nsipod
MagicJack Newbie


Joined: 14 Jul 2009
Posts: 5
PostPosted: Wed Feb 03, 2010 8:13 am    Post subject: After call initiates, phone keypad stops working
I am using a cordless phone right now. It is a really cheap American Telecom phone (4 pack of phones from staples for $10).

When I pick up the handset and make a call, it works just fine. However, whenever I have to enter digits on the keypad in the middle of a call, it doesnt work -- magicjack doesnt recognize that new numbers are being entered.

Has anyone had this problem? Is there a solution other than buying new phones?
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Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559
PostPosted: Wed Feb 03, 2010 8:15 am    Post subject: Re: After call initiates, phone keypad stops working
nsipod wrote:
I am using a cordless phone right now. It is a really cheap American Telecom phone (4 pack of phones from staples for $10).

When I pick up the handset and make a call, it works just fine. However, whenever I have to enter digits on the keypad in the middle of a call, it doesnt work -- magicjack doesnt recognize that new numbers are being entered.

Has anyone had this problem? Is there a solution other than buying new phones?



Try logging into my.magicjack.com. Click the gray box at the bottom left of the screen. Next, look for the option regarding PIN numbers, and click the option. Let us know if that helps.
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nsipod
MagicJack Newbie


Joined: 14 Jul 2009
Posts: 5
PostPosted: Wed Feb 03, 2010 9:25 am    Post subject:
Works perfectly!

Thank you for the help!
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