magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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After first incoming call goes straight to VM...

 
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GutiCorp
MagicJack Newbie


Joined: 16 Jul 2009
Posts: 2
PostPosted: Thu Jul 16, 2009 3:45 pm    Post subject: After first incoming call goes straight to VM...
MJ has been working good for me, but Ive noticed that when I recieve a call and I hang up, I cant recieve anymore calls until I restart the application. Anyone else have this problem?
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania
PostPosted: Thu Jul 16, 2009 4:24 pm    Post subject:
Sounds like your USB port is saving power to your USB root hub ports.
Either try a POWERED USB hub or adj your USB in device manager by unchecking the allow computer to turn off device to save power setting. Do this on ALL of the USB root hubs listed.

Joe Sica
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GutiCorp
MagicJack Newbie


Joined: 16 Jul 2009
Posts: 2
PostPosted: Thu Jul 16, 2009 9:46 pm    Post subject:
Worked like a charm! Thanks!
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cwswoman
MagicJack Newbie


Joined: 16 Jul 2009
Posts: 3
PostPosted: Thu Jul 16, 2009 10:06 pm    Post subject: magicjack quits working after awhilw
My phone will work for a few minutes and then when someone calls it goes directly to voicemail . I chatted with magicjack and have done about everything . I am going crazy trying to figure this thing out.
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sjbarden
MagicJack Newbie


Joined: 19 Jul 2009
Posts: 6
PostPosted: Sun Jul 19, 2009 9:30 pm    Post subject: Phone does not ring
When I get a call, the phone does not ring....the calls go straight to voicemail. I have tried the powered USB hub and that does not help. The only time the phone will ring is right after an upgrade. I have spent hours chatting with the MJ people to no avail. Can anyone help?
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cwswoman
MagicJack Newbie


Joined: 16 Jul 2009
Posts: 3
PostPosted: Thu Aug 06, 2009 9:29 am    Post subject: Re: Phone does not ring
[quote="sjbarden"]When I get a call, the phone does not ring....the calls go straight to voicemail. I have tried the powered USB hub and that does not help. The only time the phone will ring is right after an upgrade. I have spent hours chatting with the MJ people to no avail. Can anyone help?[/quote

I have also spent hours with magic jack trying everything possible and was told it was most likely my router making it do that. I guess we will have to live with it.
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farfus
MagicJack Newbie


Joined: 22 Jan 2009
Posts: 6
Location: texas
PostPosted: Thu Aug 06, 2009 4:39 pm    Post subject:
Mine just started doing that, i know MJ has been patching a lot lately im sure it has something to do with that. All my calls go straight to voice mail now. I did uncheck the save power box in my device manager, see if that helps. As always thanks to the magic jack forum for its great members and help! I did just restart my app and my phone now rings, will keep a "ear" on this!
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cwswoman
MagicJack Newbie


Joined: 16 Jul 2009
Posts: 3
PostPosted: Thu Aug 06, 2009 6:13 pm    Post subject: no incoming calls
magic jack says it is my router and I dont' know how to change any of that ????
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txcas
MagicJack Newbie


Joined: 07 Aug 2009
Posts: 3
PostPosted: Fri Aug 07, 2009 9:27 pm    Post subject: Re: no incoming calls
cwswoman wrote:
magic jack says it is my router and I dont' know how to change any of that ????
Get the IP address of your MJ PC and configure that as the DMZ on your router. If MJ still does not work, go back to support because is has nothing to do with the router.
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onecallplus
MagicJack Newbie


Joined: 16 Jan 2010
Posts: 1
Location: raleigh nc
PostPosted: Sat Jan 16, 2010 4:52 am    Post subject:
I had the problem that all calls went to voice mail. My fix was to change the power management settings on my network adapter card to allow the LAN to bring the computer out of standby and to disable the power save feature to the network card. It was nice to hear the phone ring after three hours of trying to find a solution. Unfortunately the tech support people seem unaware of how the computer's networking settings affect the operation of this product.
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