magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

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After years of low quality problem fixed

 
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dissturbbed
magicJack Apprentice


Joined: 20 Jul 2009
Posts: 13
PostPosted: Fri Oct 28, 2011 2:40 am    Post subject: After years of low quality problem fixed
Ive had time warner for years probably a decade by now. Never once had a problem with a speed test, never had issues with packet loss, ping rate was always top notch. Here is my deal with magic jack, sometimes it would crackle, sometimes the other caller would hear bits and pieces. Stuff like that would get annoying and etc. till one day this time warner tech came to inspect my line during a quality check. He told me my line going from the pole to my house had the wrong filter and that he was going to put on the right filter? I was thinking the whole time why fix something that isn't broke. but sure enough this fixed magic jack big time, it changed nothing else i still got the same speed the same ping rate, the same packet ordeal. But now magic jack sounds better than any land line Ive been on, fixed the snap crackle and pop issue. No more dropped calls. ITS PERFECT!!!
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nighthawks
MagicJack Expert


Joined: 27 Feb 2010
Posts: 87
PostPosted: Fri Oct 28, 2011 6:54 am    Post subject: Re: After years of low quality problem fixed
dissturbbed wrote:
He told me my line going from the pole to my house had the wrong filter and that he was going to put on the right filter?


Did you find out what was the difference in the filters? Were they needed for the TV part of the cable? Just wondering...
Regards,
John
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dissturbbed
magicJack Apprentice


Joined: 20 Jul 2009
Posts: 13
PostPosted: Fri Oct 28, 2011 3:57 pm    Post subject: Re: After years of low quality problem fixed
nighthawks wrote:
dissturbbed wrote:
He told me my line going from the pole to my house had the wrong filter and that he was going to put on the right filter?


Did you find out what was the difference in the filters? Were they needed for the TV part of the cable? Just wondering...
Regards,
John


No i didn't ask at the time, i was more or less thinking he was going to screw up my service and that it would be temporary. However i don't have tv hooked up through the line i have directv for my tube if that helps.

Added: also that filter whatever it was has been on there for YEARS, ive had directv ever since they first beamed there signal. So the only time the tech came out was to install a modem and connect the line up.
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Matt9876
Dan Should Pay Me


Joined: 26 Jul 2008
Posts: 504
PostPosted: Fri Oct 28, 2011 5:08 pm    Post subject:
All three of my MJ devices work well, I think most of the issues with VoIP communication are related to the equipment at your local ISP, you can normally spot this problem with a VoIP speed/jitter test.

The other normal problems are drivers in the PC that conflict with MJ operation or an incompatible router.

Routers and Devices with QOS can help protect the quality of your VoIP phone call while using your Internet for other things, streaming video has always been the thing that seems to overload my connection.
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nighthawks
MagicJack Expert


Joined: 27 Feb 2010
Posts: 87
PostPosted: Sat Oct 29, 2011 12:19 am    Post subject: Re: After years of low quality problem fixed
dissturbbed wrote:
No i didn't ask at the time, i was more or less thinking he was going to screw up my service and that it would be temporary. However i don't have tv hooked up through the line i have directv for my tube if that helps.

Added: also that filter whatever it was has been on there for YEARS, ive had directv ever since they first beamed there signal. So the only time the tech came out was to install a modem and connect the line up.


Well in the pasted years (80s/90s) cable TV if you didn't order HBO at the time they would put a filter on your line, if they didn't and you had the right box to unscramble the HBO signal you could watch it, and with these "Black Boxes" popping up at the time they had to figure out a way to filter out the signal at the drop, and at this time cable TV was receive only and that filter was not made for two way signal let alone for VOIP it was messing with your MJ connection.

I'm running a thin client with XP3 into a wired netgear router and an HBB1, setup QSO for the thin client and don't have any real issues.
If you got the MJ+ you don't need the computer or thin client.
Last thing I wanted is MJ running on my personal computer. Laughing
Have a good 1..
John
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