Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Aftere first install, works. After a reboot, will not load.

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support
View previous topic :: View next topic  
Author Message
BeauB
MagicJack Newbie


Joined: 26 Jul 2008
Posts: 2

PostPosted: Sat Jul 26, 2008 1:23 pm    Post subject: Aftere first install, works. After a reboot, will not load.

On initial install, software loads and opens fine. Perfect calls and features. After a reboot of computer, will not recognize MJ. Upon a system restore to BEFORE the initial install session, loads software (initial load sequence) and works fine during that initial session -as before. Again, on reboot, will not load. Any Ideas? It only seems to install and work if there is NO trace of MJ on the system. Sad[font=Arial:cb662add8c] [/font:cb662add8c]
Back to top
View user's profile Send private message
MNLM
MagicJack Newbie


Joined: 12 Apr 2008
Posts: 3

PostPosted: Sat Jul 26, 2008 4:51 pm    Post subject:

What's your operating system version?

When I contacted MJ chat support, tech support rep "Jennifer" inquired re: my operating system. When I replied, "WinXP SP3," she informed me that MJ is currently not compatible with SP3. She advised me to either downgrade to an earlier version of WinXP or wait until MJ fixes the compatibility problem "soon."

Rather than downgrade back to SP2, I decided to wait for the MJ software upgrade. In the mean time, if I have to reboot, I run MJ upgrade to get MJ to start up.
Back to top
View user's profile Send private message
BeauB
MagicJack Newbie


Joined: 26 Jul 2008
Posts: 2

PostPosted: Sat Jul 26, 2008 4:57 pm    Post subject:

Amazing answer - thanks. It is always comforting to know a problem is not one of a kind. You are absolutely right in that if I run the update, it also fixes the problem. We have the same issue. Did they give you any idea when the "fix" would be out or how we will now when it is?

Thanks again.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> Magic Jack Technical Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.