magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Criatura83 · MagicJack Newbie Joined: 29 Jun 2008 Posts: 8

Hello Guys,

Ok, i got my MJ last week and i set it up with my ATA (Sipura 3000), after dealing with the dial plans, i got it to work as i wanted but my problem is that i cant receive any calls at all, ALL calls go straight to voicemail, if i disconnect the ATA and plug the MJ to the computer i am able to receive calls just fine. But i want to use my ATA.

Incoming calls from my PSTN line are coming in just fine.

Can anybody help me out, what settings do you guys need to know to check if they are right?

Thank You.

szebrin · MagicJack Newbie Joined: 07 Feb 2009 Posts: 1

I had a similar experience with a PAP2 and made a few changes to the "line 1" configuration. I *think* this was the one that worked:

NAT Mapping Enable: YES
NAT Keep Alive Enable: YES
NAT Keep Alive Msg: $NOTIFY
NAT Keep Alive Dest: $PROXY

Hopefully this will work for you.

Criatura83 · MagicJack Newbie Joined: 29 Jun 2008 Posts: 8

Thank you for the reply szebrin, that is exactly what i have in line 1.

i have even disable the nap mapping but nothing.

i also set the register expires to 840 and yesterday to 180 but no luck.

i dont know what to do, i'll keep on searching on the forum.

if anybody knows what might be causing this problem go ahead please.

mberlant · Posted: Wed Mar 25, 2009 7:31 pm Post subject:

Have you set up STUN? Does your ATA say that it is Registered?

Criatura83 · MagicJack Newbie Joined: 29 Jun 2008 Posts: 8

mberlant · Posted: Wed Mar 25, 2009 10:23 pm Post subject:

Try changing all of those parameters (except STUN Enable, of course) to no. The fact that you are Registered indicates that STUN is working for you and that the problem is in setting up an actual phone call.

Criatura83 · MagicJack Newbie Joined: 29 Jun 2008 Posts: 8

Thank you so much for your help mberlant, i change all the parameters to no and its working flawless now.

Hey mberlant, i would like to know if i can do a VOIP to PSTN and PSTN to VOIP gateway with my sipura and MJ, i am asking because i was searching the forum but i couldnt find anything about it.

Thanks.

mberlant · Posted: Thu Mar 26, 2009 4:49 am Post subject:

You need to use an ATA with an FXO interface (to physically connect to a phone line) rather than an FXS interface (to physically connect to a telephone instrument). Devices like the Linksys/Sipura SPA-3000 or -3102, which have one FXS line and one FXO line, are perfect for this application.

Criatura83 · MagicJack Newbie Joined: 29 Jun 2008 Posts: 8

Thank you, i will try to do it during the weekend, i have to read how to do it but if i have any problems i'll be posting lol.

Have a nice day.