magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

scargap · MagicJack Newbie Joined: 29 Oct 2012 Posts: 2

Hi all!

So I am trying to get my MJ+ to work without success. I was online with tech support for 5 hours and they were no help.

My problem is that I can't receive calls. As soon as the MJ+ answers it hangs up. I can make calls with no problems.

It doesn't matter if I am going through the computer or the router.

I have an actiontec c1000a router/modem. I have port forwarding done for ports 5060, 5070, 49152 and 65225. I want to be able to run it directly through the router. Not the computer.

I know the call is at least being detected by the mj+ since when I am running through the computer the call log shows the incoming call.

Any help would be wonderful!

rizza · MagicJack Newbie Joined: 10 Nov 2012 Posts: 1

I'm also having the same problem with magicJack plus. I also have a magicJack that's still working. It's only the magicJack plus that seems to have problem.

mh1983 · MagicJack Contributor Joined: 01 May 2012 Posts: 50

Try this thread: http://www.phoneservicesupport.com/magic-jack-plus-update-files-t12336.html. Look for the October firmware. I downgraded to this and haven't had a dropped call for 6 months or so now.

I think the Mediafire link is invalid now, but someone should be able to repost it for you.

Good luck.

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

All incoming calls immediately disconnected after 2 seconds