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Another fine mess you got me into

 
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FlaBill
MagicJack Newbie


Joined: 24 Aug 2010
Posts: 6

PostPosted: Wed Oct 27, 2010 11:10 am    Post subject: Another fine mess you got me into

Using MJ for over a year. This month switched to an iMac and upgraded with the Mac version. For a while ok but now dial tone is lost on handset. Still can use computer for making calls but frustrated with not having use of handset.
Re-inserting MJ corrects problem for a short while but later loses dial tone.
Currently forwarding calls to cell phone but it gets expensive.
Changed computers back to Windows PC same problem
Changed telephone lines, no help.
What's next?
Bill
(/b)
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CO_Steve
magicJack Apprentice


Joined: 29 Aug 2010
Posts: 14

PostPosted: Wed Oct 27, 2010 8:14 pm    Post subject:

Me too.

http://www.phoneservicesupport.com/handset-dies-but-computer-still-ok-t9876.html
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FlaBill
MagicJack Newbie


Joined: 24 Aug 2010
Posts: 6

PostPosted: Thu Oct 28, 2010 6:32 am    Post subject:

Just discovered what makes dial tone go away. When iMac goes to sleep the dial tone does too but does not come back until MJ is reinstalled.
Now how to I get MJ to ignore the sleep mode?

Bill
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Oct 28, 2010 6:53 am    Post subject:

MJ won't work on a PC while in sleep mode or when the PC wakes up from it, so I "assume" neither will it work with a Mac that way
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FlaBill
MagicJack Newbie


Joined: 24 Aug 2010
Posts: 6

PostPosted: Sat Oct 30, 2010 4:12 am    Post subject:

Thank you for the feedback, Joe.
This reply is to offer some additional information that may help others with this problem
To review, the telephone would turn off when iMac went into sleep mode. It did not come back on when computer was awakened, only headset use. It was necessary to re-install MJ to get phone back on.

Later I found if computer is allowed to time out to sleep mode the phone stays on. If I turn it to sleep from drop down menu under Apple icon it does not return to normal operation.

Bill
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CO_Steve
magicJack Apprentice


Joined: 29 Aug 2010
Posts: 14

PostPosted: Sat Oct 30, 2010 7:14 am    Post subject:

Mine dies no matter how it sleeps, but turning sleep off seems to keep it alive.
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GuyOnTheAir
Dan isn't smart enough to hire me


Joined: 11 Feb 2008
Posts: 328
Location: Greater Los Angeles, CA

PostPosted: Thu Nov 04, 2010 10:25 pm    Post subject:

You may wish to just have your monitor go to sleep, but not your computer. This way you can save some energy, and still keep using your mJ.
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