Unofficial magicJack Forum

orsty3001 · MagicJack Newbie Joined: 25 Jul 2010 Posts: 5

For the past 4 days any number I try to call gives me a busy signal.

I contacted mj's online support and this is all they will tell me.

Megamixer56 · Posted: Mon Jul 26, 2010 8:38 am Post subject:

Are these calls to phone numbers serviced by small companies? See this thread:
http://www.phoneservicesupport.com/fast-busy-reorder-tone-area-code-exchange-list-t9364.html

orsty3001 · MagicJack Newbie Joined: 25 Jul 2010 Posts: 5

All phone numbers I dial are busy, not just those.

hsweiss · Posted: Mon Jul 26, 2010 10:49 am Post subject:

Have you tried rebooting? I lost power last night (thunderstorms) and the machine hadn't been rebooted in 30+ days (WinXP - a miracle!). Upon reboot, I got a green "lucky you" for a MJ update. Maybe they've pushed something out to fix this? BTW, I've had no problems making or receiving calls.

orsty3001 · MagicJack Newbie Joined: 25 Jul 2010 Posts: 5

I did, I also tried unplugging it and plugging it back up again. It also does the same thing on my other machine at work.

hsweiss · Posted: Mon Jul 26, 2010 3:14 pm Post subject:

I gather it did work at one time? Have you tried calling a number local to your area code? Have you tried calling yourself? Have you tried calling from both a telephone *and* the softphone? One last thing that might be useful - try asking the tech chat folks to reset your account. Several of us had unexplained problems that were solved by their "refreshing" (as they called it) our accounts.

orsty3001 · MagicJack Newbie Joined: 25 Jul 2010 Posts: 5

I tried getting in touch with them and nothing. They reset the account and gave me some BS about how a few people are experiencing the same problem. I can receive calls just find so I know the unit is working. Just can place a call with it.

I think I'm going to do a charge back with my bank. Their technical support sucks.

Megamixer56 · Posted: Fri Jul 30, 2010 6:52 pm Post subject:

This has been going on for me two weeks as of today with certain numbers.

pettyak

I too just purchased a Majic Jack. I live in the 907 are code (Alaska), but get three beeps (fast busy) when trying to dial 907 numbers! Same thing for trying 570 area code (NE Pennsylvanial). They are killin' me! I CAN dial 907-555-1212 and 570-555-1212 interestingly enough.

By the way, the quick and easy install was a total joke for me. Took 5 hours...yes FIVE hours with tech support over 2 sessions to get the thing working at all, and then we end up with this. Tech support gives their standard answer that I've seen all over this site...they are working on it, but won't give any details, won't give an estimated fix date, etc.

Am I screwed and just need to return this thing within their 30 day purchase window?

orsty3001 · MagicJack Newbie Joined: 25 Jul 2010 Posts: 5

Still not working for me. I've had them "reset" the account but still doesn't work.

Magicjack is a joke.

Looks like I'm going to be doing a charge back with my credit card company since they also refuse to give me a refund.

mcx151 · magicJack Apprentice Joined: 21 Jul 2009 Posts: 24

you noobs need to learn how to use the "SEARCH" button at the top of this forum. There must be 50 fast busy topics... There is already a work around in place and has been fixed. It's a NON issue.

Megamixer56 · Posted: Sun Aug 08, 2010 6:46 pm Post subject:

Fixed? A "work around" isn't a fix. If there's been a "fix" link to the post via cut and paste instead of bringing up the ole "the noobs need to learn to search." And why do manners and politeness go out the window on a message board Mad

?

kcaj · magicJack Apprentice Joined: 13 Jun 2008 Posts: 14

This has been going on for 2 weeks now and CS just replies with platitudes. It would be nice if MJ would just report on the situation as to what's happening so we users don't have to speculate on the problem. Meanwhile, thanks to those who suggested to use Google Voice. It's a pain to set up and use but it works.

NorthPilot · MagicJack Newbie Joined: 10 Aug 2010 Posts: 2

I live in Healy, Alaska and have been using my mJ for two years. I have noticed the same problem reported by others: no calls possible to Alaska (907) numbers. You just get three fast busy signals and a disconnect. Still works to lower 48 and Canada, but not to AK numbers. The chat line tech support crew are clueless, or not telling. During one of my myriad chat sessions, I was bumped up to a supervisor, who referred my complaint on up the line. I received an email from mJ several days later offering a refund, but no information.

My guess (and it's only that) is that some aspect of providing service here was costing too much and they have quietly eliminated calls to Alaska to save money, but won't 'fess up' because it would hurt sales.

sabresfan · Posted: Tue Aug 10, 2010 2:27 pm Post subject: Re: More Alaska Problems...

remotestp · Posted: Wed Aug 18, 2010 11:17 am Post subject:

I used to have problem with outgoing call to certain numbers and after 4-5 ring, they went fast busy. I read few solutions in this forum and came across one that MJ needs to fix the issue at their local server. I think it has to do with routing issue in the number translation.

Hope this will fix.

jundette21 · MagicJack Newbie Joined: 19 Aug 2010 Posts: 1

I believe the number you are calling to is not active anymore. It is either they have changed their contact number or there is a problem on their signal. Moreover, you have to consult an expert with regards to your phone.

Megamixer56 · Posted: Thu Aug 19, 2010 9:02 am Post subject:

awg-jr · Posted: Fri Aug 20, 2010 3:28 pm Post subject:

In a message posted Aug 10, sabresfan wrote:

>You hit the nail on the head. MJ is quietly blocking certain areas with abnormally high termination rates. Yes they should disclose this to people but MJ has little regard for an ethical decision making process in their business. In their defense if these rural telco's are charging a crazy rate to others than I can't blame MJ for blocking them. At $1.67 a month for phone service there are gonna be tradeoffs like this. IMHO if MJ had a list of blocked areas and the reason for it most people would understand and MJ would only lose a few customers here and there.<

Aha! So MJ is blocking the calls. I was thinking that it was my local telco that was doing the blocking. I pictured them programming their system to filter out calls from MJ numbers, but that would mean they could *detect* that the call originated from a MJ. Not sure that's possible.

On Aug 14, 9 days after emailing big Dan about busy signals in southeast Iowa (to exchanges 641-472-xxxx), I received the following reply. Note the reference to "legal requirements". Perhaps if I found the right bureaucrat in the right office ..... ???

My work-around is to program my telephone to use a prepaid dial-around service (e.g., Onesuite, LdPost), for making calls to those specific blocked numbers.
cheers
Al
Fairfield, Iowa

============ Start of MJ message text ============

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all companies to interconnect if one carrier requests to do so from the other carrier. We hope we will be successful in doing so.

In the meantime we would be happy to offer you a refund.

Please return your magicJack to the following address and enclose a refund request that includes your name, magicJack phone number and full mailing address.

magicJack, LP

Attention: Consumer Issues Department

P. O. Box 16176

West Palm Beach, FL 33416

We will credit the form of payment you used to purchase your magicJack or mail you a check.

Sincerely,

magicJack Customer Care

============= end of message text ==============