magicJack  and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index

magicJack and magicJack Plus Support, Reviews, FAQs and Hacks


magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

call not coming through



 
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support
View previous topic :: View next topic  
Author Message
kaiya488
MagicJack Newbie


Joined: 05 Dec 2012
Posts: 1

PostPosted: Wed Dec 05, 2012 5:25 pm    Post subject: call not coming through Reply with quote

Has anyone had any issues where calls are not being received?

I use the magicjack for my home office and some (not all) customers can't get through. They have had to call the main office and leave a message for me to call them. I had brought this issue up months ago and was given the run around that they couldn't tell me why it was happening.

I eventually let this fall though the cracks until recently it happened again.
So today I called and they had me run a setup file that supposedly fixed the issue. Have not tested yet. Kinda feel stupid calling a customer and saying "can you call me now?"

Also rep could not give me any info as to what this actually "fixed".
Question: Why wasn't I notifed of an upgrade?"
Answer: "we only do upgrades if device is not working properly and we have to do them."

HELLO, this was an issue months ago and I was never notifed of a fix. Are you people for real?

When it works, it works. But when you have to chat with their support, they suck. And their overall communication regarding fixes sucks.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    magicJack and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB Turbo Extended Edition © 2010, phpBB Group