magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

mscriv · MagicJack Newbie Joined: 12 Nov 2010 Posts: 4

Hey everyone,

I've had my MJ now for about 10 months and there is a consistent problem in that it will drop calls at approximately 3 minutes and 55 seconds into the call. It doesn't happen on every call, but it's consistent enough that I would say about 50% of the time.

I'm so confused. I mean if it was just randomly dropping calls then I could understand that it might be a bandwidth problem or something like that, but it is consistently at this exact time (give or take a second). Does anyone have any thoughts on the matter?

I'm an Apple user, so I'm running it on a 2008 2.8 Ghz Intel Core 2 Duo iMac. Everything else about the system is flawless, no glitches with the interface or the call quality. I'm an AT&T Uverse user, so I'm on broadband internet at 18mb down speed. My router is the standard 2Wire 3800HGV-B router that comes with Uverse.

The system is plugged directly into the USB port on the back of the computer as it's supposed to and I have a Panasonic cordless phone system connected. I primarily use the softphone with a USB headset for calls.

That's all I can think of, if you need any other details about my setup then let me know.

Any help would be extremely appreciated.

JoMont48

And I have the new ATT Uverse which has it's own modem router combo. I have no clue how to access anything to make any changes re: ports, and if someone does have an answer, please talk to me like I'm a 5 year old, as some of these answers get pretty techy, referring to things/terms I don't understand. My parents are so tired of my dropped calls and it's downright embarrassing. I want to stay with magic jack as it is handy, I love the missed calls going to my email as Voicemail and the price can't be beat.I have the Magic Jack Plus. Help!!!!!!!

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Calls Consistently Dropped at 3 Minutes 55 seconds