magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

Anthony2 · magicJack Apprentice Joined: 31 Mar 2010 Posts: 16

Hello,

I wasted nearly an hour and a half with several different MJ reps until I realized they're all reading from the same damn manual. Laughing

Each one of them having me go through the same thing over and over and over again.

I then ran a search on here and none of the yielded search results helped me fix this problem.

Problem: I can't click on "Telephone" under "Menu", then "Volume/Headset control." Has anyone figured out a fix for this yet?

Tried the following to no avail:

mjrecover_setup
Upgraded
Unplugged MJ, restarted.
Uninstalled the Tigerjet" from "Other Devices."

Anything else I can try?

Thanks!

laserjobs · Dan Should Pay Me Joined: 12 Nov 2007 Posts: 671

Check your sound settings

Anthony2 · magicJack Apprentice Joined: 31 Mar 2010 Posts: 16

What am I checking for, exactly? Sound's working perfectly and all the channels are up and working fine.

laserjobs · Dan Should Pay Me Joined: 12 Nov 2007 Posts: 671

Do you have magicjack or tigerjet showing as a sound card option?

Anthony2 · magicJack Apprentice Joined: 31 Mar 2010 Posts: 16

In, "Sounds and Audio Devices Properties" under "Audio", it's my sound card. Same thing under "Voice." Is that what you mean?

In Device Manager, under, "Other Devices", both "RAID Controller" and "USB Internet Phone by TigerJet" have a yellow exclamation point with a question mark behind it. Reps kept having me install and uninstall that and it never did anything.

stevereno · MagicJack Expert Joined: 06 Jan 2009 Posts: 86

Do you have the proper USB drivers? See the post here:
http://www.phoneservicesupport.com/using-a-thin-client-but-no-sound-using-phone-t4350.html

laserjobs · Dan Should Pay Me Joined: 12 Nov 2007 Posts: 671

Anthony2 · magicJack Apprentice Joined: 31 Mar 2010 Posts: 16

For the record, I'm running straight into my computer, not a Thin Client. Not sure if that matters or not.

And I just updated my USB drivers and still nothing.

The, "USB Internet Phone by Tigerjet" that the one guy talks about, he says should be in "Sound, video and game controllers" but it's not - it's in "Other Devices" and it has a yellow exclamation point next to it. Not sure hwat that means either and if that has anything to do with my problem.

Steve...did you download that USBAudio.Driver from Rapidshare? If so, what exactly did you do with it? If not, did you just click on "Update driver" on your USB drivers?

stevereno · MagicJack Expert Joined: 06 Jan 2009 Posts: 86

Anthony2 · magicJack Apprentice Joined: 31 Mar 2010 Posts: 16

Sheesh...what a headache. Got it, tho'. Thanks a million for that link, Steve. I doubt I would have found it on my own.

zzdiesel · Posted: Sat Jan 01, 2011 9:40 pm Post subject:

jnlj0704 · MagicJack Newbie Joined: 03 Jan 2011 Posts: 3

I'm new to the forums. Have had magicjack for a couple of weeks. I have tried suggestions listed in the forum and still can't switch to the telephone option on the interface. In hardware manager, the only place the majic jack is listed is in the DVD/CD Rom devices tab. Don't know if this is correct or not. It is not listed under any other category. The PC part works. I do get a dial tone on the telephone, but I can't dial, etc.
Thanks in advance for any help.

zzdiesel · Posted: Mon Jan 03, 2011 1:25 am Post subject:

I finally got mine going last night. I updated my motherboard's Realtek sound drivers to the latest driver. I then completely un-installed the Magicjack software and then rebooted and let it re-install automatically. Things are right now.

jnlj0704 · MagicJack Newbie Joined: 03 Jan 2011 Posts: 3

I tried updating the sound drivers, soundmax, but can't find a website. Also, I did notice that magic jack was showing up under sound devices as PCTV. I have not had this installed on my computer for a long time. I did a registry search, but found no entries. Apparently that was the USB driver it was trying to use. Any additional suggestions would be welcomed.

laserjobs · Dan Should Pay Me Joined: 12 Nov 2007 Posts: 671

jnlj0704 · MagicJack Newbie Joined: 03 Jan 2011 Posts: 3

Okay found drivers on internet, but they are the same version and date. So far no problems with sound. When mj is plugged in, I don't show any problems on Device Manager, other than the screwy PCTV showing up. I'm not sure where else remnants of that could be. I ran regedit and could not find any entries. I'm about ready to give up on mj, but now it has become a quest to solve the problem.

Peracles · MagicJack Newbie Joined: 11 Jan 2011 Posts: 2

go to control panel and click on your sounds.
make sure your desktop speakers are selected in advanced settings.

go down the list of your hardware devices and find the tigerjet entries, there is two of them in windows xp.

make sure both of them are enabled and show as configured properly.

if not just allow the system to download and install the proper drivers.

once this has been done just return to your mj settings and you will now
be able to select 'telephone', and have it work normally thru your
handset or basestation.

hope this helps.

Baja Boojum · magicJack Apprentice Joined: 02 Feb 2009 Posts: 25

I've had this problem and tried every fix suggested in this forum and by magicJack support. Nothing works long term, so about 5% of the time the problem returns. It always happens at computer startup, and once fixed doesn't occur until another computer restart. I know it's messed up when I start up the computer and 'Switch to Headset/telephone' is not listed as an option in the softphone menu. I believe it's caused by the magicJack drivers starting before the OS is ready, or something similar.

After trying various combinations of all the fixes, the only thing I do now is unplug the dongle for a minute or so and then plug it back in. Invariably the problem is fixed. It is annoying, but is easier than anything else I've tried.

kharaarse · MagicJack Newbie Joined: 08 Feb 2011 Posts: 4

I'm having a similar issue with the telephone option. I can receive calls on my PC but, my phone can't make or receive calls. I tried to look under device manager for anything that says Tigerjet but I don't see anything there. I don't even have "other devices". I also don't see it under "sound, video and game controllers". What can I do? I have a wireless phone.

kknkbaker · MagicJack Newbie Joined: 16 Aug 2011 Posts: 2

For some reason I am not able to skype while magicjack is selected, so, what I have to do is disable the handset (USB Internet Phone by TigerJet)
To do this, I right click on the Speaker Icon (On the Bottom Right Corner)
and choose recording devices, I then need to Right click the handset and choose disable. Once this is done, I am able to us skype with no issues.

So why am I posting this in here?

I have found that if I do not enable the handset, I have the same issue that all of you are having. What I do to get it back is this...

Right click on the speaker icon
Choose Recording devices
Right click anywhere in the field and choose "Show Disabled Devices"
Right click Handset (Which is now showing in the field)
Choose enable
Go to Menu on the MagicJack
Choose "Volume/Headset control"
Choose Telephone
Restart MagicJack (Not the Computer)
And everything is back to normal

Hope this helps you out!

akonono123 · MagicJack Newbie Joined: 15 Mar 2013 Posts: 1

uninstall the USB internet phone by tigerjet and reboot ur computer..