magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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Can we transfer credit for 5 years to a new magicJack

 
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doughogg
MagicJack Newbie


Joined: 23 Nov 2011
Posts: 4
Location: Los Angeles

PostPosted: Fri Nov 25, 2011 6:57 pm    Post subject: Can we transfer credit for 5 years to a new magicJack Reply with quote

Anyone know if we can buy a new magicJack and transfer credit from a 2nd generation magicJack to the new one?
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Nov 25, 2011 7:14 pm    Post subject: Re: Can we transfer credit for 5 years to a new magicJack Reply with quote

doughogg wrote:
Anyone know if we can buy a new magicJack and transfer credit from a 2nd generation magicJack to the new one?


As far as I know if you are planning on buying the MJ Plus, the answer is no, BUT you can still use up the rest of yout time left on your orig MJ at the same time as using your orig MJ. They will expire at different times of course.
I saw your other post, so if you are just looking for a replacement for your Orig MJ, in the past some have gotten their time transfered to a replacement others have not. The best thing to do is PRIOR to plugging in your new MJ, contact online chat and they can walk your through it so you keep your old number and MAYBE not lose the rest of your 5 years.


Last edited by bitstopjoe on Thu Dec 01, 2011 6:53 am; edited 1 time in total
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doughogg
MagicJack Newbie


Joined: 23 Nov 2011
Posts: 4
Location: Los Angeles

PostPosted: Thu Dec 01, 2011 6:48 am    Post subject: Reply with quote

Thanks Joe,

They sent us a new magicJack for the cost of shipping ($9.95). We will follow your advice.

Smile

Doug
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doughogg
MagicJack Newbie


Joined: 23 Nov 2011
Posts: 4
Location: Los Angeles

PostPosted: Tue Dec 06, 2011 3:46 am    Post subject: New magicJack working perfectly on Lion OS 10.7.2 Reply with quote

Good news here.

Our new magicJack arrived -- not the Plus model.

Just to make sure that we did things correctly, we did a tech chat with Magicjack support. Under their guidance, we plugged the new magicJack into our new MacBook Pro running OS X Lion (10.7.2), it did an automatic update, we logged in with our previous phone number, and up came the keypad.

It is working perfectly with no glitches on the Mac, and it is working perfectly on our old Windows XP computer (which has a screen that is dying).

True, we have only used it for one day, but it has been smooth sailing. In fact, we didn't really need tech support.

Thanks again Joe for your advice.

Smile

Doug
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Dec 06, 2011 5:20 am    Post subject: Reply with quote

Very welcome and I am glad all is woking well so far..............
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