magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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Bengt
MagicJack Newbie


Joined: 28 Feb 2013
Posts: 4

PostPosted: Thu Feb 28, 2013 1:56 pm    Post subject: customer service Reply with quote

I have been having a issue to renew my phone number for the past 8 months. Many chats, and no result. "Your account is under review" is told to me each time. This for 8 mo. I am still unable to pay the $10 required to update my phone no. as my account appears to be frozen, MJ seems not to be able to "unfreeze" it, nor I to use it. My MJ has now been shut down and still nothing can be done. I have asked to cancel my existing account & then open a new one. The same answer " you account is under review"
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redpepper
Dan Should Pay Me


Joined: 13 Oct 2009
Posts: 501

PostPosted: Thu Feb 28, 2013 11:17 pm    Post subject: Reply with quote

You may want to consider switching to Google Voice's $0/year subscription free phone service by installing and trying out the GVJackApp with your MJ dongle.

To try it out free for 7 days just download and install it. You can then decide if it makes sense for your situation before deciding to buy it.
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scotty200
Dan isn't smart enough to hire me


Joined: 01 Mar 2009
Posts: 196

PostPosted: Fri Mar 01, 2013 1:08 am    Post subject: Reply with quote

hi just get a new one and set it up if u really want to stay with them
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Fri Mar 01, 2013 7:16 am    Post subject: Re: customer service Reply with quote

Bengt wrote:
I have been having a issue to renew my phone number for the past 8 months. Many chats, and no result. "Your account is under review" is told to me each time. This for 8 mo. I am still unable to pay the $10 required to update my phone no. as my account appears to be frozen, MJ seems not to be able to "unfreeze" it, nor I to use it. My MJ has now been shut down and still nothing can be done. I have asked to cancel my existing account & then open a new one. The same answer " you account is under review"


Do you live in USA or Canada .... or ?
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Bengt
MagicJack Newbie


Joined: 28 Feb 2013
Posts: 4

PostPosted: Fri Mar 01, 2013 10:23 am    Post subject: Re: customer service Reply with quote

Pilot wrote:
Bengt wrote:
I have been having a issue to renew my phone number for the past 8 months. Many chats, and no result. "Your account is under review" is told to me each time. This for 8 mo. I am still unable to pay the $10 required to update my phone no. as my account appears to be frozen, MJ seems not to be able to "unfreeze" it, nor I to use it. My MJ has now been shut down and still nothing can be done. I have asked to cancel my existing account & then open a new one. The same answer " you account is under review"


Do you live in USA or Canada .... or ?

I live in Costa Rica, but my phone no. is in Canada
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Fri Mar 01, 2013 1:47 pm    Post subject: Reply with quote

that "could" be your problem, you may have to get someone in Canada to pay for you with their credit card.
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Bengt
MagicJack Newbie


Joined: 28 Feb 2013
Posts: 4

PostPosted: Fri Mar 01, 2013 3:07 pm    Post subject: Reply with quote

No, that is not the problem. My credit card is Canadian, with a US billing address. When the due date for the renewal of the phone # arrived, my credit card had expired, as well the arrival of the new card was delayed. I gave MJ the new card no., it was posted on my account statement, but for whatever reason the security code was not updated by MJ, & I also am unable to update it. MJ has been aware of this problem, but nothing is being done.
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Bengt
MagicJack Newbie


Joined: 28 Feb 2013
Posts: 4

PostPosted: Fri Mar 01, 2013 3:11 pm    Post subject: Reply with quote

I appreciate your input, but the location of the phone # has nothing to do with the place of payment.
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Fri Mar 01, 2013 4:04 pm    Post subject: Reply with quote

ok, if you say so...................................................
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Mar 02, 2013 5:08 pm    Post subject: Reply with quote

Sorry Bengt, but with you living in Costa Rica, having a Canadian credit card (that previously expired no less) and a U.S. billing address for the Canadian credit card there is simply no way that MJ will renew your account.
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