Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
Exchange

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Reviews, Rants and Raves
View previous topic :: View next topic  
Author Message
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Wed Nov 14, 2007 11:11 pm    Post subject: Exchange

Has anybody had to send a MJ back for exchange? And how long did it take
to receive the replacement? I sent mine back over a week and a half ago
first class mail and have yet to receive a new one. Sent an email to support
and submitted the question on their web site via my account. Waiting for
a reply.
Back to top
View user's profile Send private message
cosmicsurfer
MagicJack Newbie


Joined: 12 Nov 2007
Posts: 5
Location: Texas, USA

PostPosted: Thu Nov 15, 2007 12:18 am    Post subject:

When I had problems with my first MagicJack I contacted tech support and they sent me a replacement right away. When I received it I sent the first one back.
Back to top
View user's profile Send private message
ke7doy
magicJack Apprentice


Joined: 12 Nov 2007
Posts: 16

PostPosted: Thu Nov 15, 2007 12:30 am    Post subject:

It took me about a month to receive my replacement, because they had the wrong address on record for me! I never bothered to send the old one back, and they never asked for me to send it. If anyone would like to have it for experimentation, just ask and I'll send it to you.
Back to top
View user's profile Send private message
goonierag
magicJack Apprentice


Joined: 16 Nov 2007
Posts: 19

PostPosted: Fri Nov 16, 2007 12:08 pm    Post subject: experimental magicjack

Don't have a magicjack yet. Waiting till get enough in my paypal but wouldn't mind buying that expermental one cheap to check it out. Thanks
Back to top
View user's profile Send private message
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sat Nov 17, 2007 11:38 pm    Post subject:

Emailed support on 11/14/2007 asking if they received the MJ I sent them
for exchange. Not a peep, nada...nothing. I suppose I'm at the mercy of
whenever they feel like sending me another one.

Ummmm...yeah....ahhhh, Dan? When you're finished with those TPS reports
could you maybe, ahhhh, start paying attention to your customers? Hummm?
Back to top
View user's profile Send private message
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Nov 18, 2007 12:01 am    Post subject:

Frank Zappa wrote:
I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!


LOL
Back to top
View user's profile Send private message
Gregg
MagicJack User


Joined: 15 Nov 2007
Posts: 32
Location: New Mexico

PostPosted: Sun Nov 18, 2007 9:42 am    Post subject:

earache wrote:
Frank Zappa wrote:
I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!


LOL

My favorite movie of all time!
Back to top
View user's profile Send private message Send e-mail
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Fri Dec 14, 2007 10:44 pm    Post subject: Finally

A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question
Back to top
View user's profile Send private message
drjekyl
MagicJack Contributor


Joined: 12 Dec 2007
Posts: 69

PostPosted: Fri Dec 14, 2007 10:48 pm    Post subject: Re: Finally

earache wrote:
A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question


What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks
Back to top
View user's profile Send private message
snowigloo
Dan isn't smart enough to hire me


Joined: 14 Nov 2007
Posts: 122

PostPosted: Fri Dec 14, 2007 10:49 pm    Post subject:

when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup
Back to top
View user's profile Send private message
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Dec 16, 2007 4:33 pm    Post subject: Re: Finally

drjekyl wrote:
earache wrote:
A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess Question


What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks


I used both the trouble ticket form in the user account (which it looks like it doesn't exist anymore)
as well as support (AT) magicjack.com
Back to top
View user's profile Send private message
earache
MagicJack Newbie


Joined: 14 Nov 2007
Posts: 7

PostPosted: Sun Dec 16, 2007 4:38 pm    Post subject:

snowigloo wrote:
when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup


I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.
Back to top
View user's profile Send private message
sligg
MagicJack Expert


Joined: 29 Nov 2007
Posts: 89

PostPosted: Sun Dec 16, 2007 9:27 pm    Post subject:

earache wrote:
snowigloo wrote:
when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup


I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.


I'm also waiting for a replacement now 7 days. I did get an email confirming they will ship priority mail and they included a case number saying I should get it this coming week.
Back to top
View user's profile Send private message
drjekyl
MagicJack Contributor


Joined: 12 Dec 2007
Posts: 69

PostPosted: Sun Dec 16, 2007 10:12 pm    Post subject:

Does anyone have an email address for these fine folks?
Back to top
View user's profile Send private message
snowigloo
Dan isn't smart enough to hire me


Joined: 14 Nov 2007
Posts: 122

PostPosted: Sun Dec 16, 2007 10:20 pm    Post subject:

drjekyl wrote:
Does anyone have an email address for these fine folks?


[email protected]
Back to top
View user's profile Send private message
drjekyl
MagicJack Contributor


Joined: 12 Dec 2007
Posts: 69

PostPosted: Sun Dec 16, 2007 10:24 pm    Post subject:

snowigloo wrote:
drjekyl wrote:
Does anyone have an email address for these fine folks?


[email protected]


Thanks, but that is for Amange, one guy...I am looking more for their exchange or RMA Dept.
Back to top
View user's profile Send private message
katan_bartak
magicJack Apprentice


Joined: 12 Nov 2007
Posts: 14

PostPosted: Mon Dec 17, 2007 10:26 am    Post subject:

afaik there is not a dept. handling these issues so he would be your best bet. or the tech chat may be able to provide you with more information.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Reviews, Rants and Raves All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.