magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

beachrdy · MagicJack Newbie Joined: 24 Feb 2009 Posts: 8

To reset all devices, shut down devices first. (computer, MJ etc.) Then unplug the router, then unplug the modem. (some modems and routers are one)
Then wait about 30 seconds, plug in modem and wait for it to reboot completely. Then plug in router and let it reset. Then restart each of the other devices.

nightstryke · MagicJack User Joined: 09 Aug 2009 Posts: 32

So yeah Magicjack+ did not like my Rosewill Gigabit switch even though it does 10/100/1000 just fine, I should also note that Untangle which is what i use as a dedicated Router could not obtain the mac address from the Magicjack+ so I had to hook up an old linksys router I had lying around to get the mac address and then I had to hook up an old Linksys 10/100 switch and voila it started working. So yeah if you have old Linksys equipment that still works, use it as apparently that's just about the only equipment that will work with it.

sheilclan · MagicJack Newbie Joined: 01 Jan 2012 Posts: 1

Yeah, tell me about chat support! I've had my MJ+ for about a week now, but it doesn't work well when used as a stand alone (lots of choppy sound), but flawless in my computer.

The USB power supply is the thing that is noisy, that is why it works well on the computer. I tried my BlackBerry USB and it was crystal clear.

mjuser119 · MagicJack Newbie Joined: 07 Mar 2012 Posts: 3

Just wanted to say that I just installed the MJ+ and was getting that same message. After rebooting and verifying the dongle worked, we discovered that our firewall was blocking the Mac address of the MJ+. Now it works fine. Thanks to this forum and the person who posted what the Mac address starts with (6C) it didn't take long to solve the problem. Very Happy

UmarTO · MagicJack Newbie Joined: 23 Mar 2013 Posts: 5

This is a common problem with MJ+ it seems from a quick google search. I faced the same issue again and again and tried a bunch of things. I did a few things which resolved the issue (though I am not exactly sure which did it). I will list them in reverse order... please try the first one and if that doesnot work out please go to setup 2, etc. Leaving applied what you did in step 1. (ie: I right now have all the things done and so not sure even if they work in combination- ie: multiple issues).

STEP 1: MJ has shipped a cheap USB adapter. But any decent USB adapter from any where (you dont need to spend a fortune. Any 5$ to 10$ adapter should do. I used one that was lying around in the house. Some people even report that this improves the sound quality in the MJ+ and reduces the random noise. I am not too sure of that part as I don't use MJ+ much. If this doesn't do the trick move to step 2; leave MJ+ connected via the new adapter.

STEP 2: MJ has shipped a very slim Ethernet cable with apparently untwisted wires susceptible to EMI. Who knows may be rest of the wires near the MJ+ were interfering with the data transmission. Connect any regular Ethernet cable from router to MJ+. I had a patch cable lying around that I used. If that doesn't work move to step 3, leaving this and previous steps done.

STEP 3: Some people claimed that at times the router block certain MAC (firewall) and that causes that problem. That was not the case for me, but I do have MAC authentication enabled on my Wifi router so I added the MJ+ MAC to the list of allowed devices. Its MAC begins with 6C:... Look through routers logs to find it or google for help on how to find MJ+ MAC. DO NOT GO to MJ+ support. They have clueless homeless indians sitting there for support (no offence to indians - I am one too). So they are bound to confuse you even more. Do not seek MJ+ support help... other users will be more knowledgeable.

STEP 4: Some people claim this issue happens when your MJ+ does not get a static IP address. So assign a static IP from the range available to router DHCP. Tell it to assign the device with MAC 6C:xxxxxxxxx the IP address XXXXXX. I know this was not the issue for me as well because one I got error 3002 and I checked the IP address that the MJ+ had at that time and it was the same it had since so many days. (Yes I had done yet another thing, turned the DHCP lease to 30 days instead of the default of certain hours.)

STEP 5: One thing to do also is to increase the DHCP lease in router settings to make sure its not changing too quickly for the MJ+.

STEP 6: Yet somewhere else I saw people insisted that we use a static IP that is out of router DHCP address range (which doesn't make any sense as the static IP was already marked as exclusion under DHCP setting and dedicated to my MJ+ for assignment -- but hey who is arguing. At this point I was so desperate I could try any thing).

STEP 7: Yet again some people said you have to push the MJ+ via MJ site to use the static IP. They said to fix that there is this way (though some people claim that doesnt work - I am not sure if it does but whats the harm in trying?). Go to http://my.magicjack.com/ and login in. Then under "Call Features" menu dropdown select "Advanced".Under Static Configuration uncheck Use DHCP and type in an IP Address which is not from the range available to your router DHCP. I used the following settings:

Use DHCP (unchecked)
IP Address= x.x.x.201
Subnet Mask= 255.255.255.0
Gateway IP=x.x.x.1
Broadcast IP (optional)=x.x.x..255
DNS Server 1=x.x.x.1
DNS Server 2 (optional)=8.8.8.8

So in simple words I am telling MJ to use 201 (because my router assigns DNS from the range 2 to 200), and to talk to Gateway and DNS (both is the router IP address) and finally I used the Google DNS 8.8.8.8 as the optional DNS2; in case my ISP messed up their DNS etc. Use your own relevant IP addresses please.

STEP 8: Some people correctly advised that check for loose connections. Many times the outlets/extension bar is so crowded with the adapters that some of them are loosely connected. Make sure you have firm connection.

STEP 9: I know this is not a solution, but its the first every one told me... restart everything. It is at the very least a temporary solution.

STEP 10: If nothing works for you (which I highly doubt), there is only one thing left to do. Carefully take MJ+ to the nearest freeway and properly lay it in path of an oncomming truck. The satisfaction of shredding it would be worth it! (if nothing else seems to work for you)
***DISCLAIMER: THIS IS A JOKE AND I AM NOT ADVOCATING ANY SUCH ACTION AND NOT RESPONSIBLE IF YOU END UP DIEING AS YOU WERE NOT FAST ENOUGH TO MOVE AWAY FROM ONCOMMING TRUCK OR IF YOU ARE BLINDED BY FLYING SPLINTER OR WHATEVER. ALSO WHILE THIS GUIDE MIGHT SOUND OTHERWISE I AM NOT UNGRATEFUL TO MJ. THOUGH MJ+ IS NOT THE BEST AND SUPPORT IS POOR, YET IT HAS SAVED ME FROM RIDICULUS CHARGES JUST FOR A HOME PHONE"

All the best. If it works (which I am 99% sure it will) just remember me in your prayers and well wishes.

Cheers

Umar
Razz

WTC04 · MagicJack Newbie Joined: 09 Aug 2013 Posts: 1

I had my MJ+ for a little over a week. My number from my old landline service ported fine. The guy from my cable company came to switch out my modems. Service was fine up til I got home tonight. So around 8 pm got on a live chat with MJ customer support. Nothing they told me was working. Original person I was chatting with switched me over to someone else. He was going through all this router technical mumbo jumbo saying we have to open this port and that port. I didn't have my login to access router settings but found it after the tech said that I have to call the router manufacturer and get the info the get on a chat with them again, then cut me off (probably because they are only there til 10 pm and that's about the time they ended the chat). So was pretty mad and spent 2 hrs rebooting and unplugging stuff. The last thing I tried was leaving the adapter plugged into power strip outlet and left the phone line and router line plugged in to MJ, but unplugged it at that little extension cord that connects MJ to adapter. Left it unplugged for about 30 seconds then plugged it back in. Works fine now. I tried without the cord and would keep getting Error 3002 message. So mad I wasted 2 hrs with them, then 2 hrs messing around with stuff on my own. They were pretty useless to deal with.

Pilot · Posted: Fri Aug 09, 2013 1:57 am Post subject: Re: Error 3002

greenman · Posted: Mon Aug 12, 2013 5:26 pm Post subject:

Our cable goes out often enough that I've written down directions for my wife for when I'm not around and she really needs to send out an email:

1. Unplug the cable modem from both cable and power.
2. Unplug router power.
3. Unplug magicJack plus
4. Wait ten minutes. (Go outside for a while.)
5. Plug in the cable power and wait ten seconds.
6. Plug in the cable wire and wait until all the lights are steady.
7. Plug in the router.
8. Plug in the magicJack plus.

Good to go. This usually fixes any and all problems with internet connection through cable. It helps to do it in the exact order suggested.

Our cable connection is most likely to go out in weeks when students are either arriving or leaving the university for the semester. Not exactly sure why, but I suspect it has something to do with new or ending service network provisioning and the need for additional training of some staff at our local cable provider.

sohelsaleem · MagicJack Newbie Joined: 13 Jan 2014 Posts: 1

worked with chat support for 3.5 hours. Tried everything mentioned in this thread (DHCP, DMZ, Port Forwarding, disable Firewall.. you name it).

Finally I ended the chat and one last time decided to power cycle everything again one last time. Only this time I removed all cables not just power cable and waited 3 minutes before plugging each cable.

So power to modem... 3min.... DSL telephone line... 3 min.... ethernet cable to modem and MJ+.... and thats it, it started working.
(I didn't really wait 3 min each time but I made sure my lights became solid each time before plugging in my next cable.... well again not all lights remain solid). Bottom line is I made sure my MJ+ was getting a fresh ip address.

PS: I never register and post comments in forums but this time I struggled to get this working for 3.5 hours and later realized it was a simple fix. Don't want others to go through the frustration I did. PEACE