magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

Moose · MagicJack Newbie Joined: 20 Dec 2010 Posts: 2

I've tried everything.
I cannot get my house phone to ring.
I don't have a dial tone to call out, I've also tried a separate corded phone.
This is a new problem, worked fine for 6 months.

bitstopjoe

crackerjack · Dan Should Pay Me Joined: 16 Nov 2007 Posts: 784

Moose · MagicJack Newbie Joined: 20 Dec 2010 Posts: 2

Yes, MJ is still functional, however after reloading it, I can only make one call, then no dial tone and no one can call me, as the phone won't ring.
I have to reinstall it every time I use it to make a call. This just started happening a couple of days ago.

bitstopjoe · Posted: Tue Dec 21, 2010 5:37 am Post subject:

VPrime · MagicJack Newbie Joined: 18 Dec 2010 Posts: 2

I am having this exact same issue on a 2009 Mac mini.
There is no extra software installed as it is just a media server for our house.
Running osx 10.6.5 and the latest magic jack update.

peterna

Had a very long, two "level', friendly "Chat" with MJ yesterday.
Finally, second Tech person had me reformat --- to Mac OS Extended (Journaled)--- and erase MJ Device (which is, or at least, acts like, an external HD).
By the way, Device was originally DOS formatted which may have caused the problem as other things may have recently changed in my system. Note the creation date on the following new "Setup" installer is dated 5/18/11 which indicates only a very recent fix was worked out by MJ.)
Tech person supplied link for new "Setup" dmg as follows: http://upgrades.magicjack.com/upgrade/magicJackSetup.dmg
Installed this and "SoftPad" mounted on desktop, but would only work for one call.
Was then told to shut down iMac for 5 min and then restart!
After restart, thankfully, system has been working since then.
Have had no MJ problems for about 8 mos.
The two Tech people I "Chatted" with were very helpful.
Note that I am running OSX 10.6.5 so no problem due to newest OSX.
Be careful with above as it's only an outline and it might be MUCH BETTER to just go to a "Chat" with MJ and just think through the above to anticipate what your going to encounter.

mynabyrd · MagicJack Newbie Joined: 16 Feb 2011 Posts: 1

I'm having the same issue since the last upgrade yesterday or the day before. No calls come in and no dialtone. Was working fine before they did the upgrade.

Have checked the handset/phone settings, and aircard setting, and reset the magicjack. Also now requires login with every restart, which it didn't do before, and my roommate's magicjack doesn't require that on her PC. Her upgrade went smoothly.

jackikes · MagicJack Newbie Joined: 29 Nov 2011 Posts: 1

I've tried everything.
I cannot get my house phone to ring.
I don't have a dial tone to call out, I've also tried a separate corded phone.
This is a new problem, worked fine for 3 months
the first worked for 8 months then second one for 3 months nothing has change on my MAc but from one day to another i did not get a dial tone or a ring ...

Spent two days on the computer with the girls from live chat I felt I was talking to PEGGY of the TV add , after 2 days and more than 6 hours I give up I was totally frustrated and obviously nothing worked, it is incredible that there is no way to get a phone # to speak to someone in this company ...

Here I'm 2 Magic Jacks later I have payed for 5 years on advance and I have credit moneys in long distance ,, BUT I CAN NOT MAKE A CALL and PEGGY does not help... and the Company of MAgicJ. could care less, they don't have a phone were you can call and talk to a person .... What a way to run a businesses, at lest they should face the problems and if they don't have a technical explanation. Make it clear that their product does NOT work properly with Apple products. and re-inverse the people that have problems , THEY are for sure making enough moneys with all the MJ that they have sold ...
THE FIRST PROBLEM IS TO TRUST ON A COMPANY THAT AS A POLICY DOES NOT ALLOW THEIR CLIENTS TO CONTACT THEM AT ALL

mscottpub · MagicJack Newbie Joined: 06 Jan 2012 Posts: 1

There were several posts here regarding being unable to receive an incoming ring nor a dial tone. Similar to previous posts I too have a MJ which has been working off and on for the past 5 months however in late December it has become a completely useless device. Support has me do the same scripted troubleshooting every time I contact them only to tell me to wait a day and it will update (In other words, pushing me off without a solution.) So a month later, I still have no dial tone, no incoming rings, tried with different phones from my grandfathers old school corded phone from the 70's through to my current cordless phone which use to work. Nothing has changed in my computer, uninstalling and reloading software, computer reboots and even restore date images all leave with with the same problem. If anyone finds a real solutions please post it. In another month if nothing still works I'm going with the $200 ooma where at least I will have a working service after wasting $70 on this device. However, the support team did recommend that I switch to the computer free MJ version... Why would I spend more money on a new NJ device for a device that is already new. I guess the saying is true, " you get what you pay for" but in this case you don't even get that. Good luck to you all. I'm sure this 'true information" post will be deleted quickly. Again, good luck everyone.

jackthemagic · MagicJack Newbie Joined: 10 Mar 2012 Posts: 1

Does that stand for magically jacking your money. I have similar issues with the device and the support is terrible. Love the comparison with peggy. Yes the company does not seem to care what's so ever. Vary unprofessional. I guess that the all mighty dollar is in control here and nothing matters to the people in control. What is that saying a phone in your hand is like 2 in your wallet, lol. Well if anyone comes up with a solution please post it. Thanks and good luck