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Help Needed on use MJ on MacBook Pro, SnowLeopard



 
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puzzelMJ
MagicJack Newbie


Joined: 26 Jun 2010
Posts: 1

PostPosted: Sat Jun 26, 2010 9:36 pm    Post subject: Help Needed on use MJ on MacBook Pro, SnowLeopard Reply with quote

I have never used my MJ on my Macbook Pro since I bought the MJ. Each time, when I plug it into one of the USB ports directly, it pops up the installation window "double click the application icon to start calling". then i double click it. soon, the icon shows the following message "Warning: Please re-plug the magicJack." then the window disappears automatically, and the MJ completely disappears from my desktop, yet the device still has blue light on.

i called the magicJack tech support the other day. they put me from the lowest level of tech support, to advanced one, and then another even more advanced. altogether, i had talked to four difference techs. no one could help me out. they tried downloading the upgrades, remote-control my macbook, and so on. finally, they said that they would contact their senior engineer for this issue, and they would email me or contact me later.
they never reached me since that, --about 25 days ago.

my macbook pro:
OS X version 10.6.4, processor 2.4GHz Intel Core 2 Duo.
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TransferCutter
Dan isn't smart enough to hire me


Joined: 10 Feb 2009
Posts: 106
Location: TO, ON, CA

PostPosted: Sun Jun 27, 2010 10:38 am    Post subject: Reply with quote

A friend has a mac and always has trouble with his MJ.
Look at this thread
http://www.phoneservicesupport.com/mj-tries-to-start-but-just-disappears-mac-osx-leopard-10-05-t7675.html
Hy friend has to follow what's posted in post 4 to get his MJ working.
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