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Help! Really frustrating magicJack plus routing problem.



 
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magicjack85
MagicJack Newbie


Joined: 28 May 2012
Posts: 8

PostPosted: Mon Jul 29, 2013 10:25 pm    Post subject: Help! Really frustrating magicJack plus routing problem. Reply with quote

Hello all:

I know this topic has been dealt with in a separate thread; however, my problem is a little different...

I'm having a beast of a time with magicJack's support. Intermittently since last week, incoming calls are getting the message "Your call cannot be completed as dialed. Please check the number and try again...". Now, I KNOW my number is working at least partially, as sometimes people are able to get through, but other times, not. I've been using a Linksys E1000 router for quite some time now (doesn't work that well) but I've never had problems like this, where people would get a message saying my phone number is invalid. Calls do not go to voicemail, but come up as invalid number.

FYI, I had the same problem with a regular magicjack I was using last week. The call would not even route to voicemail.

I'm going to try a netgear router instead, but meanwhile: Anyone else having this problem?? Any idea what could be causing this problem???
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Tue Jul 30, 2013 2:43 pm    Post subject: Re: Help! Really frustrating magicJack plus routing problem Reply with quote

magicjack85 wrote:
... Intermittently since last week, incoming calls are getting the message "Your call cannot be completed as dialed. Please check the number and try again..."
Just to sum:
You can call out.
Sometimes people can't call in and get the above message.

Here are some ideas to follow up on:
  • What kind of bandwidth does your ISP provide you? If it's very slow, that may be a problem.
  • Do you live in a rural area with an area code blocked by magicJack?
  • Is port-forwarding enabled on your router?
  • Have you checked your settings on the phone numbers tab on the mJ website to make sure your phone number is properly assigned to your magicJack device?
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