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Diggs
Dan isn't smart enough to hire me
Joined: 14 May 2010
Posts: 268
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 Posted: Mon Sep 06, 2010 7:39 pm Post subject: |
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| Davidchsw wrote: | I am sure people are being billed for service when they are not using it and are unaware about the charges. This is pretty deceptive.
David |
Isn't this what every phone company does? They bill you indefinitely for their service. I have never seen a phone company ask you if you want to renew your service for the next month. They automatically renew and bill you. Why would people expect differently of MJ? I don't see how this is deceptive when it is and has been the norm for phone companies for decades. |
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robatino
MagicJack Expert
Joined: 29 Aug 2008
Posts: 97
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| Posted: Mon Sep 06, 2010 7:44 pm Post subject: |
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| Diggs wrote: | | Davidchsw wrote: | I am sure people are being billed for service when they are not using it and are unaware about the charges. This is pretty deceptive.
David |
Isn't this what every phone company does? They bill you indefinitely for their service. I have never seen a phone company ask you if you want to renew your service for the next month. They automatically renew and bill you. Why would people expect differently of MJ? I don't see how this is deceptive when it is and has been the norm for phone companies for decades. |
It's deceptive because previously MJ did NOT do this - you had to pay manually each year. They introduced auto-renew and put everyone on it, without telling anyone. The MJ Knowledgebase on their web site still has no mention of auto-renew - in fact, it appears not to have been updated since before auto-renew started. My guess is that they'll delay updating it as long as possible. |
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Diggs
Dan isn't smart enough to hire me
Joined: 14 May 2010
Posts: 268
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| Posted: Mon Sep 06, 2010 10:55 pm Post subject: |
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| robatino wrote: |
It's deceptive because previously MJ did NOT do this - you had to pay manually each year. They introduced auto-renew and put everyone on it, without telling anyone. The MJ Knowledgebase on their web site still has no mention of auto-renew - in fact, it appears not to have been updated since before auto-renew started. My guess is that they'll delay updating it as long as possible. |
Where would you like them to tell everyone? It is plainly written in their TOCs which by far exceeds the knowledge base with can dos and can't dos. (It is a legal document unlike the knowledge base.) Why would you think they would delay updating as long as possible? Do you really think this is a deal breaker and someone won't purchase a MJ because the default is auto-renew? I don't understand the issue here. All phone companies auto-renew. I would be upset if my phone expired and got shut off because it didn't renew. Besides, they give you the option to turn off auto-renew. Guess change just won't work for some people. |
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robatino
MagicJack Expert
Joined: 29 Aug 2008
Posts: 97
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| Posted: Mon Sep 06, 2010 11:53 pm Post subject: |
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| Diggs wrote: | | robatino wrote: |
It's deceptive because previously MJ did NOT do this - you had to pay manually each year. They introduced auto-renew and put everyone on it, without telling anyone. The MJ Knowledgebase on their web site still has no mention of auto-renew - in fact, it appears not to have been updated since before auto-renew started. My guess is that they'll delay updating it as long as possible. |
Where would you like them to tell everyone? It is plainly written in their TOCs which by far exceeds the knowledge base with can dos and can't dos. (It is a legal document unlike the knowledge base.) Why would you think they would delay updating as long as possible? Do you really think this is a deal breaker and someone won't purchase a MJ because the default is auto-renew? I don't understand the issue here. All phone companies auto-renew. I would be upset if my phone expired and got shut off because it didn't renew. Besides, they give you the option to turn off auto-renew. Guess change just won't work for some people. |
The problem is not with new customers, but existing ones. AFAIK MJ only provides a copy of the TOS once, at signup, but not later, even if it changes. (I never got a copy of the revised TOS when auto-renew started. The only place I could find a copy is on a third party site, by googling.) YOU would be upset if your MJ didn't renew, but many people bought a MJ before auto-renew existed, stopped using it, and were never notified of auto-renew, a new TOS mentioning it, or that they were enrolled by default. They expected never to be charged again, since that was implied by the original TOS (the only one MJ ever sent them). It's not asking too much for MJ to contact customers when the TOS changes. All reputable companies do this. MJ has customer's email addresses so they could just use that at no cost to themselves.
Edit: In the TOS itself, there is a link to the current TOS, which still works:
http://www.magicjack.com/tos/
However, it's very hard to find a link to it from the MJ home page. I had to go to the Knowledgebase (good thing at least part of it had accurate information), search for "terms of service", then one of the matches is "Customer Contract", which gives the link.
Of course, you still don't get notified when it changes, so you'd have to save copies periodically and do diffs to find them. The average person wouldn't know how, so they'd have to carefully read the entire thing each time. (The current TOS does say "Although we may choose to notify you when changes are made to these Terms of Service", but in reality they never do that.)
The source of the TOS page contains the following code:
| Code: |
<META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW">
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which explains why a Google search doesn't find it - MJ wants it to be difficult, which isn't exactly a surprise. |
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davrow
Dan isn't smart enough to hire me
Joined: 15 Oct 2008
Posts: 179
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| Posted: Mon Dec 20, 2010 1:23 am Post subject: |
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| Diggs wrote: | | I don't see how this is deceptive |
The problem, Diggs, is that you are oversimplifying. You are looking at a single instance and basing your entire argument only on that one instance.
What the rest of us are saying is that Dan is unethical, MJ is unethical, and this is merely one more piece of substantiating evidence. |
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ubgood
MagicJack Newbie
Joined: 12 Oct 2009
Posts: 1
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| Posted: Mon Dec 27, 2010 6:35 pm Post subject: They are not transferring my Credits nor my paid 5 years |
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Actually Once only I did talk to them years ago.
Anyway, I wanted a telephone number for a business and made a mistake to pick up a MagicJack.
All is good until the support or billing or customer service is needed.
Because they do not have any intelligent support behind that company and that they do not care at all about the
client (you).
First of all, they do not have a number that you can call.
Only a "Chat" room with you know whom...
One hour later they are starting to understand the problem after transferring me to a Top 10% (I guess it is a chat
supervisor ) but will not be able to fix my problem even 2 hours later.
If your MagicJack does brake (as they do, as they overheat) they may send you another one for it. That is if you
really, really, insist heavily.
The bad news is that the new MagicJack will be another number! The other bad news is that if you did pay for 5
years already you then will loose all the years you did not used, as the MagicJack License is not transferable from
One Number to another. Same for the money you had prepay on this account.
Anyway, I had 3 of them, and the tech support will still not recognize that I still should had the right to get my
PAID contract back for me to use on any of my telephone #.
So bottom line: You get what you pay for! Look at Verizon package phone service, or Vonage, or Skype, but MagicJack
is not recommended for quality communication (people cannot hear you well or your voice will be cut off and only
few words will be understood) even if you run the new downloaded version. MagicJack is not recommended for Business
as you cannot have more then 1 line.
I now use a professional Polycom voice overIP on the same internet line with no problem.
Sad experiences after almost 2 years using MagicJack...
I gonna use my MagicJack for Clay Pigeon shooting practice!
I do not have the heart to sale them online for you to buy and have a bad experience like me. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania
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| Posted: Mon Dec 27, 2010 6:58 pm Post subject: |
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And had you taken the time to read here and other MJ forums first you would have read NOT to plug in your new MJ until you chatted FIRST with support. Then you would have had your orig number and time left transfered to the new MJ unit...Amazing huh??
I assume you mean BREAK not BRAKE...........Says a lot when you do not know the difference, but I won't say anything more on that.
2 1/2 years now with my MJ and not a burp, fart or any problem. MOST times it is a poor internet connection, router firmware, or your PC having crapware ( including an operator who only knows how to turn said PC on and nothing more)
Bye bye.....and make sure your MJ doesn't shoot back... |
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nailgunner
MagicJack Sensei
Joined: 18 Mar 2010
Posts: 1548
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| Posted: Mon Dec 27, 2010 7:18 pm Post subject: |
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It really is amazing to me Joe. MJ isn't perfect in a bunch of ways. But it beats any cell phone I have ever used. And except for an occasional glitch, is as good as any land-line I've ever used.
I would amend his statement to you don't get what you pay for and that's a monthly phone bill.
And you are 100% correct, a high % of issues are on the users end, not MJ. Even a good number of the "blocked number" posts turn out to be oops...it was something else.
Edit: And the fact that he posted this on an "Auto-Renew" topic and mentioned NOTHING about auto-renew, probably speaks a lot as to why he had difficulties getting a clear call on MJ. |
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bitstopjoe
Future magicJack CEO
Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania
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| Posted: Mon Dec 27, 2010 7:22 pm Post subject: |
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Excellent point which I totally missed... Not a mention of Auto-Renew and yet instead of making a new topic he hijacks one which has ZERO to do with what he is bitching about..
Maybe he even calls FORD when his GMC truck is having problems...
Oh well..................... |
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Michael Pavacik
MagicJack Newbie
Joined: 17 Aug 2011
Posts: 4
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| Posted: Wed Aug 17, 2011 11:29 am Post subject: |
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| Never thought it was such a difficult thing to do that we needed a stick post on magicjack forum, anyhow, thanks for helping out. |
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jrosetto
MagicJack Newbie
Joined: 03 Jan 2012
Posts: 2
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| Posted: Thu Jan 05, 2012 9:41 pm Post subject: webpage will not load. |
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| The Magicjack website will not open. Is the site down? |
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StanR
magicJack Apprentice
Joined: 15 Oct 2011
Posts: 12
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| Posted: Sat Jan 07, 2012 3:06 pm Post subject: Auto-Renew 1 but not 2 MJ's |
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I bought the MJ+ and added it to an existing MJ account. I ported my landine to the MJ+. So: 1 account, 2 devices, 2 phone numbers. When I enable or diasable Auto-Renew it applies to both devices in my account.
Anyone know how to disable auto-renew for my MJ (and let it expire) but enable auto-renew for my MJ+? |
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Matt9876
Dan Should Pay Me
Joined: 26 Jul 2008
Posts: 504
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| Posted: Sat Jan 07, 2012 3:11 pm Post subject: Re: Auto-Renew 1 but not 2 MJ's |
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| StanR wrote: |
Anyone know how to disable auto-renew for my MJ (and let it expire) but enable auto-renew for my MJ+? |
Just keep auto renewal turned off till the older MJ expires, then switch auto renewal back on for the MJ+.
If you manually need to add years to the MJ+ device it's easy to do. |
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TheDoctah
MagicJack Newbie
Joined: 19 Jan 2009
Posts: 9
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| Posted: Thu Jan 19, 2012 8:40 am Post subject: Re: Auto-Renew 1 but not 2 MJ's |
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| Matt9876 wrote: | | StanR wrote: |
Anyone know how to disable auto-renew for my MJ (and let it expire) but enable auto-renew for my MJ+? |
Just keep auto renewal turned off till the older MJ expires, then switch auto renewal back on for the MJ+.
If you manually need to add years to the MJ+ device it's easy to do. |
I did this, and then re-enabled auto renew about 1 week later so i don't forget and lose my MJ+ subscription.
However, MJ decided to back bill me for the original MJ subscription when i turned it back on. I was so peeved but didn't bother fighting them from my $20 back since its such a headache to deal with billing. |
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black_icon
Dan isn't smart enough to hire me
Joined: 27 Sep 2011
Posts: 191
Location: out of nowhere
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| Posted: Thu Jan 19, 2012 11:18 pm Post subject: Re: Auto-Renew 1 but not 2 MJ's |
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| TheDoctah wrote: | | Matt9876 wrote: | | StanR wrote: |
Anyone know how to disable auto-renew for my MJ (and let it expire) but enable auto-renew for my MJ+? |
Just keep auto renewal turned off till the older MJ expires, then switch auto renewal back on for the MJ+.
If you manually need to add years to the MJ+ device it's easy to do. |
I did this, and then re-enabled auto renew about 1 week later so i don't forget and lose my MJ+ subscription.
However, MJ decided to back bill me for the original MJ subscription when i turned it back on. I was so peeved but didn't bother fighting them from my $20 back since its such a headache to deal with billing. |
If both MJ Plus and regular magicJack are registered under the same account and email, their auto-renewal feature is only one (same account). So, I would suggest you to leave the auto-renewal feature disabled for the meantime until the the regular MJ is deactivated from the account (60days after the expiration date). Once it's already deactivated, you can log back in to your account portal (my.magicJack.com) and enable back the said feature. |
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timmage
MagicJack Newbie
Joined: 08 Dec 2007
Posts: 6
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| Posted: Wed Feb 15, 2012 10:06 pm Post subject: Amazingly, auto renewed after being turned off long ago... |
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BE AWARE, apparently ol' Boris is getting a bit hungry and turned on the auto renew even if you have had it turned off for YEARS.
Check your credit card statements my friends.
If this has happened to many of you in TX please let me know, the TX A.G. loves these cases. |
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Anjalena
magicJack Apprentice
Joined: 26 May 2009
Posts: 26
Location: Orono, Maine
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| Posted: Tue Aug 14, 2012 11:13 am Post subject: |
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| lenw wrote: | Auto renew borders on the unscrupulous. Thanks for this information - I have disabled the auto part.
It should be against the law to auto renew without explicit instructions from the customer.
They have been unscrupulous in other ways as well. Before I bought mine, I was promised one free phone number switch and that Canadian area codes were "on the way". Canadian area codes are now somewhat available but now I am told the only way for me to get one is to buy a NEW Magic Jack. I am told existing customers (like me) don't have the right to make the promised change.
Not a nice way to do business. Just as auto renew is a sleazy thing to do. I really don't trust them one little bit. The only thing good about them is the low price. Yes it is cheap. |
This change happened in 2009?! It only just happened on my account this year! I know because last year, as usual, my account ran out before I had the money to renew it and I lost my service for a couple of days. So this bullcrap is brand new to me!
This JUST happened to me! I got an email yesterday morning alerting me to a transaction, an auto renewal of my account, with an order # and everything. The email was sent to me at 4AM in the morning with an addendum in tiny print that if I wanted to change the order or cancel it, I needed to write back to them within ONE hour! W.T.F?!
Who gave them permission to put my account on auto renew? Certainly not me! I have to live off of $700 per month (U.S.). I'm very poor and only have that SSI check and that's it. I cannot afford to do auto-debits to my account at all. (the only one I have is my internet service and that's the only way they would do it) So I know darn tootin' that I didn't set up Auto Renew on my account.
And who gave them permission to access and use my debit card/bank account information? Shouldn't that be saved privately only for my use and only when I log in and specifically use that account to pay for a service?
I'm sorry for sounding so incensed, but this is all brand new to me and I'm just shocked and appalled! Not meaning to take it out on you guys. But I'm sending replies to magicjack and they say they've cancelled the order but my bank account is showing an incoming debit of around $30 though it's not listing what source yet. And my magicjack account is still showing my account being active until next year. I'm trying to get them to put me either on email or telephone with a Supervisor of some sort but they're giving me the run-around and it's not helping matters, to put it mildly. =( |
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Palerider0098
magicJack Apprentice
Joined: 27 Sep 2012
Posts: 27
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| Posted: Sun Oct 14, 2012 6:34 am Post subject: Disable Auto Renew |
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Honestly, I'd switch to a different provider given the recent issues that MJ is experiencing. They have been sued for Patent Infringements by Nettalk; the Court Docs were files on 9/21/2012 and now they are charging 19.95 a year for 500 monthly call forwarding minutes. They are no longer the Great Value which sucks, especially since I have 3 MJ's to replace now. You can attempt to get any answers from their live help, but I wouldn't bother as I have asked them many times about these issues and all I get is incorrect or B.S. answers from them.
Go to http://www.nettalk.com and check out their products; They offer a USB Model and an All in one that will work when connected to either a Network Jack or your Wi-Fi Connection. They will also port your current MJ number and they offer free call forwarding as well. MJ now charges for call forwarding and current users will lose this feature as well so there is no grandfathering for us. |
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tc1uscg
MagicJack Newbie
Joined: 18 Aug 2013
Posts: 4
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| Posted: Sun Aug 18, 2013 7:06 pm Post subject: |
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| lenw wrote: | | I have filed a complaint with the Better Business Bureau and I urge others to do the same |
It's 2013. How did that complaint work out for ya?  Not trying to be prick but MJ seems to be doing fine. Why? Because they don't have to answer to anyone. FCC can't touch'em. And that's who we should complain to, that is if they could do anything about it. |
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MagicIdiot
MagicJack Newbie
Joined: 05 Mar 2014
Posts: 8
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| Posted: Thu Mar 06, 2014 1:55 am Post subject: |
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Obviously the interface for this has changed, but I immediately disabled this feature when I initially signed up. Guess what? It didn't matter, when I contacted MJ to be sure that they knew any charges were not authorized, they took it personal, sent me a message that evening (even though my service period was not expired) that stated I had 1 hour to reply to the message or they would process a charge. This took place at 11:30PM. So those scammers took their 29.95 and their stupid BS new "Admin" charge, which is Dirty Dan's way of just padding his greedy pockets. Man that guy is just rotten to the core and does it with a smile. Not an ounce of integrity in him.
Dirty Dan could own the world if he provided solid support and didn't use deceptive practices, but he would much rather have a staff and a life that involves monitoring the BBB, Ripoff comments and complaint board to offer rebuttals rather than just having a little integrity. |
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notdeadyet
Dan isn't smart enough to hire me
Joined: 23 Dec 2009
Posts: 187
Location: Southern Ontario
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| Posted: Thu Mar 06, 2014 10:52 am Post subject: |
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not sure how anyone can caught with Auto Renew if they don't want to....just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change  My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew! |
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MagicIdiot
MagicJack Newbie
Joined: 05 Mar 2014
Posts: 8
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| Posted: Thu Mar 06, 2014 12:03 pm Post subject: |
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| notdeadyet wrote: | | not sure how anyone can caught with Auto Renew if they don't want to....just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew! |
Agreed, I didn't think of this on my own until it was too late. It did save me some charges though. My bank actually already credited my card with the funds from MJ, whether MJ has returned the money or not, but looks like they have. |
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AdmiralDecker
magicJack Apprentice
Joined: 06 Apr 2014
Posts: 11
Location: United States
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| Posted: Mon Apr 07, 2014 5:29 am Post subject: |
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| notdeadyet wrote: | | ...just remove any payment/credit card info from your account, and then there's nothing to Renew with....each time I need to pay, I add my card, pay, and then remove it immediately...I even avoided a $20 charge to switch phone #'s once because they weren't fast enough to charge my card once the MJ operator had approved the change My daughter's account went dead last week with this set up, but she logged on, paid and away she went, and NO Auto Renew! |
Precisely how I avoid those charges. I learned a long, long time ago that leaving the card info on a site will end up costing because you will, one way or another, forget it's there. My lesson came when I unknowingly auto-renewed a Usenet account for an additional 12 month membership. That event was back in '03 and I have never left my card info on any site since.
Makes things a lot simpler.
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Rihannia 05
MagicJack Newbie
Joined: 14 Apr 2022
Posts: 1
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| Posted: Thu Apr 28, 2022 5:45 pm Post subject: |
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| I also did not think of this on my own until it was too late. I agree with you. It save me some charges though. My bank actually already credited my card with the funds from MJ, whether MJ has returned the money or not, but looks like they have. |
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