magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

anupjalan · MagicJack Newbie Joined: 21 Apr 2013 Posts: 1

I have configured my magicJack Plus to work with dynamic IP using DHCP, and this works OK.

I want to stop using DHCP and use a static IP instead.

I have done the following:
1. Attached MJ+ to my computer's USB port
2. Gone to magicjack.com and logged in using my username/pwd
3. Clicked on Call Features -> Advanced Features
4. De-selected "Use DHCP" and filled in the IP address, subnet, gateway and DNS server information.
5. Clicked on "Save" button
6. Logged out from magicJack.com
7. Disabled DHCP on my network
8. Removed MJ+ from USB and attached it to my network using ethernet.

However, MJ+ does not take the static IP I entered on the site.

When I used DHCP, I was able to ping to MJ+ and also use it without problem. Without DHCP, I am unable to either ping to MJ+ nor am I able to use it.

I get the error 3002.

How to solve this problem ?

mberlant · Posted: Sun Apr 21, 2013 10:53 pm Post subject:

First of all, you probably need to plug your MJ+ into your PC once again so that it can receive the update you ordered in your online session. You should see the "Lucky you" splash screen telling you that your MJ+ is downloading its update from the server.

Beside that, though, since your MJ+ works well under DHCP, what benefit to you hope to gain by limiting its address to a fixed one?

SteveHC · Posted: Mon Apr 22, 2013 12:40 am Post subject:

When you use a MJ+ (or any other device for that matter) connected directly to your router and want that device to always have the same IP address assigned to it, you need to do that in your router - your pc has nothing to do with it. Go into your router's settings while your MJ+ is connected to it and set your router to permanently reserve a specific IP address for the MJ+'s MAC address.

mberlant · Posted: Mon Apr 22, 2013 6:03 pm Post subject:

SteveHC · Posted: Mon Apr 22, 2013 7:08 pm Post subject:

mberlant · Posted: Tue Apr 23, 2013 10:49 am Post subject:

Forgive me for not being clear enough. My comment meant to say that if for some reason you cannot use a router's DHCP reservation service you must instead manually set the fixed IP parameters in the client device.

Naturally, the MJ+ cannot force the router to reserve an IP address for it. MJ has, however, provided a mechanism for manually configuring a fixed IP address and its ancillary parameters directly in the device. It is this feature of the MJ+ and its online management interface, that the OP is trying to use.

SteveHC · Posted: Tue Apr 23, 2013 12:35 pm Post subject:

The DHCP "on/off" feature within MJ's account management website(s) is non-functional.

P.S. I'm not aware of *any* commercial router that does not have the ability to assign attached devices fixed LAN IP addresses.

mberlant · Posted: Tue Apr 23, 2013 7:54 pm Post subject:

I'm not aware of any, either. This leaves my other question unanswered -- what benefit is derived from fixing the IP address? It can't be for QoS, because anyone able to set QoS priorities can more easily set a DHCP reservation inside the same router.

SteveHC · Posted: Wed Apr 24, 2013 12:28 am Post subject:

greenman · Posted: Mon Jul 29, 2013 3:47 pm Post subject:

Here's a link on port forwarding and setting a static IP for the magicJack plus.

Additionally, you can probably find a recipe for your specific router at http://portforward.com. You don't have buy the software if you're comfortable setting your own router settings manually.
Just select your manufacturer, close the ad for the paid app, select your specific router, select 'magicJack' and follow the recipe.

Caveats:

They suggest setting BOTH UDP and TCP for protocol for some routers. I prefer setting only UDP. They also don't include the rtp port range.
Their recipe for setting static IP's is for computers only -- not for setting static IP in the router. The video in the link at the top of this post shows how to set a static IP inside a router.

ssybesma

Hello,

First off...I want to make use of the static IP configuration which you can set up through the MJ website because I have almost all my devices set up that way and I have a lot of devices on my home network.

I would like to know if anyone has successfully gotten this to work with a MagicJack Plus on a home network using private IP addresses.

I've been through many iterations of trying the update after the MJ was plugged into my laptop, unplugging it and replugging it back into my laptop after the update, also with the network cable plugged into the MJ as it was plugged into my laptop...basically everything I could think of to 'trick' the upgrade to download the IP configuration into the MJ+

I cannot see where the IP configuration from the MJ website is coming down into the MJ+ at all. So how does this get done and what is the use of putting the IP information into the website?

My DSL router still thinks it has to use DHCP with a reserved IP. All my other devices which I can set up as static on the device don't have a problem showing as Static when I reserve the IP address in the DSL router and set up the address on the device. Being the MJ+ doesn't allow you to directly set up the IP on the device, I was believing the update pulled the IP configuration down from the website into the MJ+

Anyone who has been successful and can prove the MJ is set up as Static, let me know. One way you can know if it's set up as 'Static' is if the router shows the device obtaining its IP that way. If it shows as 'DHCP', that means that the router is assigning it because the device is not set up to pull its own IP address.

Thanks,

Steve Sybesma

FlaSuncoast · MagicJack Newbie Joined: 22 Jun 2016 Posts: 5

I'm trying to CHANGE my dedicated IP, and it's not changing from the previous static IP address. The only thing that changed, we switched from a "Vanity" number to an automatically assigned free for $10 phone number.

All this talk about DHCP MAC reservations would be great if everyone was using a private IP address behind a NAT. For anyone who has available valid (routeable through BGP) IP4 or IPV6 addresses assigned by their ISP, DHCP is an unlikely option. When we switched (almost immediately) from behind a NAT and DHCP to a public, static IP, our random unreachable and unavailable errors ceased completely!

FlaSuncoast · MagicJack Newbie Joined: 22 Jun 2016 Posts: 5

FlaSuncoast · MagicJack Newbie Joined: 22 Jun 2016 Posts: 5

Well, I spent 8 hours today "chatting" with 9 reps at Magic Jack. They are reading from a script. They have nobody that knows what a static IP is. I even had one rep tell me you can only get 1 IP address from your ISP. I had reps that would connect to my PC, even after I explained the MJ was on a different network. I humoured 2 of them. Both of them closed the chat window, essentially hanging up on me.

At this point, someone has remote control of my computer. But then he closes the chat window. Unfortunately it did not connect to the same agent. So Pia here is the 9th person I talked to at Magicjack today.

ssybesma · Posted: Sat Jun 25, 2016 10:47 am Post subject: MagicJack support is lacking

FlaSuncoast is 100% correct.

In my opinion, MagicJack is wasting its money paying the offshore support the $1.00 per hour they get.

If you don't know what a LAN cable is, what a USB jack is and what a router is, you probably shouldn't buy one to begin with. Stick with the phone company and pay more. There is a financial cost for being an idiot.

Beyond the obvious things everyone except a complete idiot can figure out, their support is truly worthless.

The other thing I've noticed about bargain basement support is they play a cute game of transfer, transfer, transfer with you until you finally give up. You can always tell crap support when you run into a loser who can afford to get fired because the job pays so little.

ssybesma

anjanavj · Posted: Wed Jul 13, 2016 2:41 am Post subject: thanks to Majickjack Plus Support

really I was struggled in this problem.I got VoIP service from regional VoIP Service providers. I was faced the installation problem .I got exact solution in this thread thanks to all who gave the solution for Majickjack Plus Support to install it.

anjanavj

Great honor to FlaSuncoast! Nicely displayed Embarassed

FlaSuncoast · MagicJack Newbie Joined: 22 Jun 2016 Posts: 5

We first installed one Magic Jack as a test 16 months ago. Initially most of our inbound calls were going to voicemail, only 10% of inbound calls were ringing through. (And vMail is a big Magic Jack advertisement.) Since we also have an external network, I moved the magic jack to our external network with a static IP address. To accomplish this, I had to download a MJ utility which I used on an XP Pro PC. Worked perfectly. We ran on a static IP address for over a year. We even kept the MagicJack tucked into the telephone switch it was so small. The test was because we were still on HDSL. But Docsis 3 cable was coming into our industrial park.

A little background, we host servers here including our time clock system all with external addresses. And we are currently staying with Telco POTS lines for our main service because this is Florida, and Cable Phones don't work when the power goes out.

So we switch from clec telco HDSL to Cable. Of course we get a new IP address block. That's when my trouble started. I just wanted to CHANGE the IP address. Now some reps say it's my network that's the problem, some say what was working can't possibly work.

I left this off my last post. This is a capture from the external network showing the device was still trying to reach a DHCP server that does not exist. I sent this data when 3 of the reps tried to tell me the device was set for a Static IP address.

FlaSuncoast · MagicJack Newbie Joined: 22 Jun 2016 Posts: 5

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

How to use static IP with magicJack Plus ?