magicJack and magicJack Plus Support, Reviews, FAQs and Tricks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  I cant hear some incoming calls          magicJack and magicJack Plus Support, Reviews, FAQs and Tricks Forum Index -> magicJack Plus Support View previous topic :: View next topic   Author Message sat man MagicJack Newbie Joined: 07 Aug 2012 Posts: 1 Posted: Tue Aug 07, 2012 7:01 pm    Post subject: I cant hear some incoming calls I receive some incoming calls and the line sounds dead from my end but the caller can hear me talking. it seems to be from cell phones. anyone else having this issue Back to top SteveHC Dan isn't smart enough to hire me Joined: 26 Dec 2011 Posts: 498 Location: Southwest Florida Posted: Sat Aug 11, 2012 11:02 pm    Post subject: It's been a MJ server/network problem. Back to top jimchia MagicJack Newbie Joined: 19 Aug 2012 Posts: 1 Posted: Sun Aug 19, 2012 9:02 am    Post subject: Calllers can't hear me Spent 3 hours on a chat with them yesterday with no solution and finnaly the chat dropped at their end. Are others having a similar issue? I use MagicJack Plus plugged into an outlet. It worked fine for several months and then suddenly started with this problem. People hear me just fine, but I hear nothing at my end. Back to top SteveHC Dan isn't smart enough to hire me Joined: 26 Dec 2011 Posts: 498 Location: Southwest Florida Posted: Sun Aug 19, 2012 11:30 am    Post subject: This problem is still going on, I take it (it was just recently fixed on my MJ number, but apparently not on others'). MJ Customer Support continues to refuse to even acknowledge the problem. It's NOT your router, computer, phone, or MJ device - it's their servers/network. Don't waste your time spending hour after hour in useless "chats" with them. All you can do is tell them that if they don't fix it ASAP you'll have to drop them as your VOIP provider and go with another company. Back to top Gene45 MagicJack Contributor Joined: 11 Jul 2012 Posts: 59 Posted: Fri Aug 24, 2012 2:41 pm    Post subject: Look up netTALK DUO It appears to have the same service as MJ+. $60 Can to buy, don't know the annual fee. Back to top SteveHC Dan isn't smart enough to hire me Joined: 26 Dec 2011 Posts: 498 Location: Southwest Florida Posted: Fri Aug 24, 2012 3:39 pm    Post subject: Gene45 wrote: Look up netTALK DUO It appears to have the same service as MJ+. $60 Can to buy, don't know the annual fee. - It's no better than MJ; many people have said it's actually worse. NT's cust. "support" is just as bad as MJ's. Back to top cell14 Dan Should Pay Me Joined: 23 May 2009 Posts: 673 Location: South FL Posted: Fri Aug 24, 2012 9:48 pm    Post subject: Go Obi with Google Voice. Back to top Gene45 MagicJack Contributor Joined: 11 Jul 2012 Posts: 59 Posted: Fri Aug 24, 2012 11:21 pm    Post subject: Obi? I tried some of the links and the google.com/voice is the list of calls I have made on google phone. Have not found how to get incoming calls. Back to top nailgunner MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548 Posted: Sat Aug 25, 2012 3:14 pm    Post subject: If you cannot return your MJ, screw Obi and just spend a few bucks and use the GVJack App from here: http://www.pcphonesoft.com/ Back to top Gene45 MagicJack Contributor Joined: 11 Jul 2012 Posts: 59 Posted: Sat Aug 25, 2012 6:19 pm    Post subject: All this GV jack and google voice might be good as a free extension, or and upgrade to an existing line. I want it as THE line. I have no other phone. Back to top nailgunner MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548 Posted: Sat Aug 25, 2012 7:33 pm    Post subject: Gene45 wrote: All this GV jack and google voice might be good as a free extension, or and upgrade to an existing line. I want it as THE line. I have no other phone. I use the GVJack App as THE one and only phone line. They offer a free trial period, nothing to lose to try it out. Back to top Gene45 MagicJack Contributor Joined: 11 Jul 2012 Posts: 59 Posted: Sat Aug 25, 2012 8:45 pm    Post subject: Am I correct in understanding that the app only works if he MJ is plugged into the USB port, and not if it is connected to the router? Back to top nailgunner MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548 Posted: Sat Aug 25, 2012 9:47 pm    Post subject: Gene45 wrote: Am I correct in understanding that the app only works if he MJ is plugged into the USB port, and not if it is connected to the router? That is correct. If keeping your computer on all the time is an issue, I would still test run the App to see if you like the quality of the GoogleVoice calls before investing in Obi hardware for GV purposes (Obi can be used with other VOIP providers than GV). Back to top cell14 Dan Should Pay Me Joined: 23 May 2009 Posts: 673 Location: South FL Posted: Sat Aug 25, 2012 11:41 pm    Post subject: Quote: I want it as THE line. I have no other phone. Gene, go to Amazon and order either Obi100( 2 providers, one line) or Obi202( 4 providers, 2 lines) and get free Goggle voice incoming and outgoing plus any other choice of inexpensive VOIP providers you choose. No computer needed. Back to top Gene45 MagicJack Contributor Joined: 11 Jul 2012 Posts: 59 Posted: Sun Aug 26, 2012 10:48 am    Post subject: In my last "talk " with tech support, the message was if it quits again they will replace it. So I will wait to see. Generally it works Ok. But it is good to know about the alternatives. Back to top nailgunner MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548 Posted: Sun Aug 26, 2012 2:44 pm    Post subject: cell14 wrote: Gene, go to Amazon and order either Obi100( 2 providers, one line) or Obi202( 4 providers, 2 lines) and get free Goggle voice incoming and outgoing plus any other choice of inexpensive VOIP providers you choose. No computer needed. Or, since you already have spent the money on the hardware, spend only $13 on the App (they frequently have sales for lower prices), and get free Google Voice incoming and outgoing. If you don't like having your PC on 24/7, like myself, forward your Google calls to your cell so you don't miss calls during odd hours. Back to top cell14 Dan Should Pay Me Joined: 23 May 2009 Posts: 673 Location: South FL Posted: Sun Aug 26, 2012 9:54 pm    Post subject: GV jack is a valid solution indeed, as I pointed out on many occasions especially now wi8th the lower prices. What I like on Obi-and on Obi202 in particular- that it opens to you the great world of inexpensive VOIP with different providers, solutions and opportunities and frees you from proprietary devices. 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