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Local Phone Users Cannot Call Me

 
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TnMan
MagicJack Newbie


Joined: 25 Dec 2008
Posts: 2

PostPosted: Wed Aug 26, 2009 2:16 am    Post subject: Local Phone Users Cannot Call Me

I have had MJ for 10 months or so, and it is great. The only problem I have is the local phone numbers (my same hometown) cannot call me. every time they call my number, it is asking for a code?? I have contacted the local phone company, and they can't help at all. I can call from other surrounding towns/areas, and the MJ works perfectly. Works great with cell phones...only the local phones cannot call me. Has this happened to anyone else? I have tried with and without area code, and everything I know to try to no avail at all. Thanks for any and all replies!
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dartran
MagicJack Newbie


Joined: 26 Aug 2009
Posts: 3

PostPosted: Wed Aug 26, 2009 2:19 pm    Post subject:

I have the same issue. I have two MJs and anyone who subscribes to Chater phone service cannot call either number. If they use another phone service it works fine.
Charter support sucks and say it isn't their issue....
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dartran
MagicJack Newbie


Joined: 26 Aug 2009
Posts: 3

PostPosted: Thu Aug 27, 2009 1:28 pm    Post subject:

ok after having said nasty things about charter support I must ammend that for this instance. I did have a tech show up yesterday, and I explained to him that it wasn't necessarily an issue with my house. He agreed and made some calls to his support. They made some test calls and found that if they were using a business account it would work fine but anything from a residential account would not go through. They made some changes in thier database and everything is working great now.
Thanks CHARTER PHONE SUPPORT.
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