magicJack and magicJack Plus Support, Reviews, FAQs and Hacks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  Long distance service needed to call MJ+ customers?          magicJack and magicJack Plus Support, Reviews, FAQs and Hacks Forum Index -> magicJack Plus Support View previous topic :: View next topic   Author Message Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Sun Sep 01, 2013 11:34 am    Post subject: Long distance service needed to call MJ+ customers? I have mp+ and my mom can't call me because she doesn't have long distance service on her landline phone, even though we both live in the same city. How do I fix this? Thanks Back to top bitstopjoe Future magicJack CEO Joined: 13 Sep 2008 Posts: 2844 Location: North East Pennsylvania Posted: Sun Sep 01, 2013 1:08 pm    Post subject: Re: Long distance service needed to call MJ+ customers? Gary_jbp wrote: I have mp+ and my mom can't call me because she doesn't have long distance service on her landline phone, even though we both live in the same city. How do I fix this? Thanks First off you should have chosen ( if it were available) a local number to her. People can live across the street from one another and it can be a toll call depending on what the phone company considers local ( you can find that info in your phone directory). Once you know what is local to your mom get a FREE Google Voice number ( hopefully they have the local exchange you need) and have it so when that number is called it will then ring whatever phone is connected to your Magic Jack. Problem solved. Last edited by bitstopjoe on Sun Sep 01, 2013 3:44 pm; edited 1 time in total Back to top retiredfpl magicJack Apprentice Joined: 07 Feb 2012 Posts: 10 Posted: Sun Sep 01, 2013 3:33 pm    Post subject: Re: Long distance service needed to call MJ+ customers? You could try changing your Magicjack phone number to the same exchange your mother has for a $10 fee. Go into your account and choose PHONE NUMBERS/ADD A PHONE NUMBER and Pick one of the phone number options and select a subscription from the drop down menu. Follow the prompts. Hope this helps. Back to top Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Sun Sep 01, 2013 11:07 pm    Post subject: Nothing local Thank you. However, there isn't a local number available. Can I port my old cell number from a deactivated cellphone? Back to top retiredfpl magicJack Apprentice Joined: 07 Feb 2012 Posts: 10 Posted: Mon Sep 02, 2013 6:24 am    Post subject: When you deactivated your old cell phone, did you also deactivate you cell phone service? If you did then your old number is no longer available. You can only port a number from an active account. Back to top Pilot Dan isn't smart enough to hire me Joined: 03 Jun 2012 Posts: 195 Location: West Coast Posted: Mon Sep 02, 2013 9:55 am    Post subject: If your mom has i'net available, give her a MJ and she can call you for free. Back to top Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Mon Sep 02, 2013 10:22 am    Post subject: I had Go-Phone service through AT&T. Neither Google voice nor MJ has local numbers available. How is it that cellphones have more local numbers available through AT&T whereas the Google-V and MJ do not? If I reactivate my cellphone will I be able to port the number then? Thanks. Back to top Pilot Dan isn't smart enough to hire me Joined: 03 Jun 2012 Posts: 195 Location: West Coast Posted: Mon Sep 02, 2013 11:49 am    Post subject: Check (call) first to see if your "old" cell number is in use by other customer. If you get recorded message from ph.co may be then it's still available and you can get it back and port it or whatever you need to do with it. Back to top Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Mon Sep 02, 2013 12:37 pm    Post subject: My old number is still availble. I tried to transfer it but it says that the number has to be active. I guess this means I have to reactivate my gophone for the cheapest price and then transfer it? Back to top Pilot Dan isn't smart enough to hire me Joined: 03 Jun 2012 Posts: 195 Location: West Coast Posted: Mon Sep 02, 2013 2:27 pm    Post subject: sure, and then pay $10 to mj if you are porting to them and then $10 per year to keep it with mj and then $$$ to move it out of mj when you no longer want to stay with mj. Back to top Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Mon Sep 02, 2013 3:17 pm    Post subject: They actually want $19.95 to transfer plus $10 to change the number. Is there a cheaper alternative? I tried again to port my cell number to google voice but it is out of their support area. Back to top retiredfpl magicJack Apprentice Joined: 07 Feb 2012 Posts: 10 Posted: Mon Sep 02, 2013 5:28 pm    Post subject: For $30 + their other fees your problem is solved. Your mother will not have long distance charges any more. They will also charge you $10/year to keep the number. Good luck. Back to top Gary_jbp magicJack Apprentice Joined: 01 Sep 2013 Posts: 11 Posted: Mon Sep 02, 2013 6:15 pm    Post subject: retiredfpl wrote: For $30 + their other fees your problem is solved. Your mother will not have long distance charges any more. They will also charge you $10/year to keep the number. Good luck. Thanks. The total costs for MJ+ compaired with the $50 per month I would normally have to pay for unlimited GoPhone service, it is worth it. Back to top greenman Dan isn't smart enough to hire me Joined: 20 Nov 2011 Posts: 268 Posted: Tue Sep 10, 2013 10:02 pm    Post subject: Gary_jbp wrote: ... Thanks. The total costs for MJ+ compaired with the $50 per month I would normally have to pay for unlimited GoPhone service, it is worth it. As BitstopJoe suggested, why not transfer your gophone to Google voice? From there, all you have to do is forward your GV calls to the magicJack number. Then have your mother (and everyone else) call your google voice number. That way you don't have to pay magicJack a $10 surcharge every year to keep your gophone number -- just the initial one-time $20 outlay to GV to transfer your old gophone number with GV (the one you know your mother can reach). From there, no matter what happens to the magicJack, you'll still always have GV to fall back on. 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