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Lost Contact List



 
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DrPacman
magicJack Apprentice


Joined: 11 Mar 2008
Posts: 26

PostPosted: Mon May 12, 2008 11:08 pm    Post subject: Lost Contact List Reply with quote

Good Day all�

I�ve been using magicJack for a few weeks now with no noticeable problems to report at all� Very happy with the product indeed�

However last night my system ran its weekly scheduled virus scan on the system (AVG Professional).

Normally I remove the MJ from the system, however last night it was left in place and active.

This morning when I looked at the Soft phone dialer, I notice that my entire contact list had been removed.

My system never has developed a virus, nor do I suspect that one was present last night� (No quarantined files showing anywhere) nor do I suspect that there is any form of a virus on the MJ...

Anyone have any clues why this may have happened?

Regards,
dgs
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HolmanGT
MagicJack Sensei


Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT

PostPosted: Tue May 13, 2008 12:23 am    Post subject: Reply with quote

No clue why, but if it was AVG it should be in the quarantine section and you should be able to restore it.

It normally lives here:

E:\magicJack\AddressBook.xml

Where "E" is the first MagicJack drive. On my system it is E & F on your it could be anything i.e. "G" & "H" so if your is G & H look in G.

PS - it is a good idea to back this file up once in awhile, there are several things that can kill it for you.
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DrPacman
magicJack Apprentice


Joined: 11 Mar 2008
Posts: 26

PostPosted: Tue May 13, 2008 12:50 am    Post subject: Reply with quote

HolmanGT wrote:
No clue why, but if it was AVG it should be in the quarantine section and you should be able to restore it.

It normally lives here:

E:\magicJack\AddressBook.xml

Where "E" is the first MagicJack drive. On my system it is E & F on your it could be anything i.e. "G" & "H" so if your is G & H look in G.

PS - it is a good idea to back this file up once in awhile, there are several things that can kill it for you.



Thanks for the pointers�

I have to admit it has me stumped indeed� No sign of the file in AVG nor my recycle bin either� Just gone poof�

Funny thing was, like most curious cat�s I was looking at the file structure on the MJ key itself, and made a mental note to make a archival copy of all the configuration files just in case of such a catastrophe� too bad I didn�t get around to doing such a process before I lost the file� Bet I�m going to do just that when I reconfigure the contact list� Laughing

Regards,
dgs
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HolmanGT
MagicJack Sensei


Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT

PostPosted: Tue May 13, 2008 12:55 am    Post subject: Reply with quote

DrPacman,

Sorry you lost it I know it is a real pain to rebuild. But I am glad to see I am not the only one with the strange backup philosophy, I too usually back up important stuff the day after it disappears. Laughing
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