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Low Volume?

 
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Tue Dec 30, 2008 6:02 am    Post subject: Low Volume?

I have raised the volume in the menu tab, still rather low? Any Ideas?
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hsweiss
Dan Should Pay Me


Joined: 28 Mar 2008
Posts: 563
Location: Maryland

PostPosted: Tue Dec 30, 2008 10:09 am    Post subject:

Low volume on which end? Your end? The calling party's end? Have you tried another phone? Have you tried using the softphone with a headset or a microphone?
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Tue Dec 30, 2008 10:40 am    Post subject:

I have tried all of the above.
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Tue Dec 30, 2008 11:00 am    Post subject:

Rach wrote:
I have tried all of the above.


If you're using a handset, I would try a powered hub. This seems to fix a lot of problems. You could isolate the problem by making a call with the softphone, using a headset connected to the computer's mic/speaker ports.

See http://en.wikibooks.org/wiki/MagicJack/Support_Resources/FAQ#How_do_I_fix_common_handset_problems.3F

Mark
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hsweiss
Dan Should Pay Me


Joined: 28 Mar 2008
Posts: 563
Location: Maryland

PostPosted: Tue Dec 30, 2008 11:03 am    Post subject:

You didn't answer one of the questions -which end has low volume - your's or the other end? Also have you tried changing the volume controls found in the softphone while in a call to see if that makes any difference? When you've changed phones have you tried a corded phone vs. a cordless phone?
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Tue Dec 30, 2008 2:37 pm    Post subject:

Volume low on my end. I have changed the volume on the softphone during a call, it changes slightly. I have tried different phones. The softphone is louder than a regular phone.
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hsweiss
Dan Should Pay Me


Joined: 28 Mar 2008
Posts: 563
Location: Maryland

PostPosted: Tue Dec 30, 2008 2:49 pm    Post subject:

Usually the complaint is that the other end's volume is low. Since its on your end, it could be a USB problem - not enough power to the MJ dongle. Can you try it on another computer to see if that makes any difference? Or you might want to try a powered USB hub which seems to solve a lot of these sorts of problems.
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Wed Dec 31, 2008 3:06 am    Post subject:

I tried my laptop. The volume on my end is still very low. The other end is fine.
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Wed Dec 31, 2008 3:09 am    Post subject:

The powered USB hub has the same results, on both computers. I have tested my bandwith, 8 MB.
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grw
MagicJack User


Joined: 04 Jul 2008
Posts: 41

PostPosted: Wed Dec 31, 2008 9:59 am    Post subject:

For fear of giving away my own "duh" moment, give this a shot--it may work, it may not.

The magicJack integral volume control only affects the "master" volume control. However, magicJack volume is also controlled by the "wave" volume control.

It may be that the "wave" control is set low.
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hsweiss
Dan Should Pay Me


Joined: 28 Mar 2008
Posts: 563
Location: Maryland

PostPosted: Wed Dec 31, 2008 10:03 am    Post subject:

Well, I'm stumped. Have you tried the lame tech chat to see if they have any miracles? Since you say that using a headset is ok, I wonder if you have a bad MJ dongle? If you have not had it too long you might be able to get the tech chat dweebs to replace it. Worth a try anyway.
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az2008
MagicJack Sensei


Joined: 20 Aug 2008
Posts: 1404
Location: Tempe, AZ

PostPosted: Wed Dec 31, 2008 12:00 pm    Post subject:

Rach wrote:
The powered USB hub has the same results, on both computers.


There is a chance your powered USB hub doesn't provide enough power either. It's probably less likely than an integrated computer port. But, people have said that even some (or many?) powered USB hubs come with weak AC adapters. Your adapter should say how many amps or milliamps it provides. If you have nothing else plugged into the hub, then MJ should get all of what's available.

But, with your problem, it's always been due to not enough power. I can't think of what else would cause it. I think this would be a reason to try a different powered USB hub. Just to help rule it out.

Mark
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Thu Jan 01, 2009 3:48 am    Post subject:

I have tried all of the information I have been given. Spent over 11 hours with the so-called tech support chat... They are worthless to me.
I will try to get them to replace the dongle, if possible.
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Rach
magicJack Apprentice


Joined: 30 Dec 2008
Posts: 10

PostPosted: Sun Jan 04, 2009 8:13 am    Post subject:

No dice, tech support will not replace my dongle, it works fine according to them.........
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