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MAC address is missing

 
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Docfxit
MagicJack Newbie


Joined: 19 Feb 2016
Posts: 4

PostPosted: Fri Feb 19, 2016 11:46 am    Post subject: MAC address is missing

I've been on the phone with MJ tech support for hours. I discovered my MJ is not giving a MAC address. I found the IP address. Is the MJ dead? Does anyone know what to do? I have a program that shows what MAC address is connected to the IP address. The MAC address is blank.

Thanks,

Docfxit
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StanR
magicJack Apprentice


Joined: 15 Oct 2011
Posts: 12

PostPosted: Tue Feb 23, 2016 8:08 pm    Post subject:

My router will show a MAC address of devices on the network. You might be able to see it from the router end. I don't think any network device can work without a MAC address.
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Docfxit
MagicJack Newbie


Joined: 19 Feb 2016
Posts: 4

PostPosted: Tue Feb 23, 2016 9:13 pm    Post subject:

I also have a router that will show MAC addresses.

All devices must have a MAC address to talk to the device.

How do I know if the Magic Jack is dead or if the software isn't communicating to it? It does have a blue light on.

Thanks,

Docfxit
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Docfxit
MagicJack Newbie


Joined: 19 Feb 2016
Posts: 4

PostPosted: Tue Feb 23, 2016 11:05 pm    Post subject:

I have connected the MJ to a different PC. It is working just fine. So I still need to figure out why it won't work on the PC it's been working on for years.

Thanks,

Docfxit
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Docfxit
MagicJack Newbie


Joined: 19 Feb 2016
Posts: 4

PostPosted: Tue Mar 01, 2016 11:38 pm    Post subject: Re: i'm new here thank you for attention!

exmight wrote:
i'm new here thank you for attention! Smile Smile


Welcome to the forum.

Please start your own thread.

I'm waiting for someone to help me with my thread.

Thanks,

Docfxit
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