Unofficial magicJack Forum

muskie6 · MagicJack Newbie Joined: 30 Jul 2008 Posts: 4

I have a dishnetwork DVR 522 receiver/recorder and according to Dish Network it must at all times be hooked up to a phoneline or I will be charged $5.99 per month. I have tried and failed to get magicjack to work with this unit to avoid those charges but when I test the DVRphone it says "connection failed no dial tone". I keep trying the line with a phone with a regular phone and the dial tone is there. I have no problems with my magicjack. Does anyone have any ideas or suggestions as to what I might be doing wrong?

muskie6 · MagicJack Newbie Joined: 30 Jul 2008 Posts: 4

This is an update to my question and comes from Magic Jack.

Paolo: Hello, how may I help you?

: I have a dishnetwork DVR 522 receiver/recorder and according to Dish Network it must at all times be hooked up to a phoneline or I will be charged $5.99 per month. I have tried and failed to get magicjack to work with this unit to avoid those charges but when I test the DVR it says no dial tone. I keep trying the line with a phone and the dial tone is there. I have no problems with my magicjack. Does anyone have any ideas or suggestions as to what I might be doing wrong?

Paolo: I am sorry to know that you are encountering problems using magicJack. Let me assist you with this.

Paolo: You did nothing wrong with it .

Paolo: We apologize for the inconvenience but recorder or a receiver is not compatible or supported with the magicjack device Dolores.

: Thank you. I am sure it works as I have read some forums where people have switched to MagicJack to satisfy Dish Network. On test my dvr is keeps say phone connection failed, no dial tone.

Paolo: Is there anything else I may help you with today?

: Please contact some other agents as this will work. I just need to know how. Too many other people have successfully done this.

Paolo: Would you want me to transfer you to our Senior Support they can best help you with your concern, and can provide you with more information with your issue, .

: Yes thank you.

Paolo: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Amy'

: Hello

Amy: , please allow me to review your chat.

: I power up my home when I hook the phone line from my magic jack to the house, same as I did with Vonage. Everything works fine except the DVR is not apparently recognizing the dial tome.

Amy: Thank you for holding.

Amy: , is this with regards to your Dish Network?

: The Dish Network DVR is not recognizing a dial tone is coming thru the line. Sometimes it does work but if I try it 10 times maybe 2 out of ten it works. It is not realizing it is hooked up to a phoneline.

: Dishnetwork is quick to say it does not work with Voip but for the past 3 years I have had it hooked up to Vonage and it worked fine. I am sure they just want a person to be able to get pay per view movies.

Amy: , this is because magiacJack will not work with DishNetwork.

muskie6 · MagicJack Newbie Joined: 30 Jul 2008 Posts: 4

Up date--- Magic Jack left their chat window up but would not anser any more of my questions re: this problem.