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Magic Jack and Kapersky Internet Security

 
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borsho
MagicJack Newbie


Joined: 27 Feb 2009
Posts: 1

PostPosted: Sat Feb 28, 2009 12:54 am    Post subject: Magic Jack and Kapersky Internet Security

On Pentium4 with XPpro

I opened and kept open task manager and showed all processes during
this experiment.

I plugged in MagicJack and during the MJ Loader routine the Kasperskyavp.exe process started consuming 97-99% of the CPU's resources.
Obviously the computer slowed to a snails pace. It is a wonder it didn't
crash.
The MagicJack process showed very little CPU consumption or none at
all.

I unplugged MagicJack and the avp.exe returned to a 0 to < 10% CPU
consumption level.

I am almost computer illiterate but this experiment leads me to believe
that Magic Jack has some F**ked up loader program embeded on it's
chip. Most people would think and I am no exception that since Kapersky
avp.exe was consuming practically all the CPU's resources that that
would be the problem. My experiment proves that Magic Jack is the culprit.
I would also like to add that if I wait a long time MagicJack loads with
error messages 3 and 9. I pause my internet security, open the registration page which displays nothing and hit cancel and Magic Jack is
in business....and works really well until I shut down or reboot my
computer.
Anyones thought on this???

My electronic conversation with MAGIC JACK follows:
Jacqueline: Hello, how may I help you?
Peter : MagicJack causes my avp.exe to consume all cpu resources
Jacqueline: PLease be more specific with your concern Peter.
Peter : do you even know what i am talking about Jacqueline
Jacqueline: Yes Peter.
Jacqueline: pleasea allow maicjack into your anti virus.
Peter : that is specific
Jacqueline: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'April'
April: Hello Peter..
Peter : hello
April: May I know how did you know that it all consume your CPU resources?
Peter : i watched my process manager with and without magicjack
April: And then/
April: ?
April: What happened?
Peter : i'm typing
April: Okay...Smile
Peter : with magicjack plugged in it caused my avp.exe to consume
Peter : pratically all my cpu resources
Peter : without magicjack everything is fine..normal...
April: So what really happed if magicjack is plugged in?
April: Can you cite specific exmaple?
April: example*
Peter : what happens if the cpu resources are consumed
April: Peter, can you give me specific example please
April: How can you say that it consumed all your CPU resources?
Peter : what happens if the cpu resources are consumed
Peter : you don't even know what I'm talking about so how can I expect a solution from you?
April: Peter, how can I understand when you don't give an specific example? how would i know and how would I verify the issue/
April: ?
Peter : you don't even know what I'm talking about so how can I expect a solution from you? Thank You for your time...I'll try
an internet search...
April: Okay..
April: Peter, I really can't understand and no one can't understand if you can't give a sample ..
April: FYI, magicjack has 2 drives
April: Have a good day..
Peter : so
Peter : i know
Peter : and
Peter : ???
April: Can you be specific please?
April: Why can't you explain your issue?
Peter : i have....tell me what a cpu does?
Peter : and then once you understand that you will have your example.
April: I know what's a CPU Peter, why can't you give a sample?
April: How would you know that the magicjack consumes all your CPU resources?
April: Why can't you answer that?
Peter : i have above
Peter : i watched my process manager with and without magicjack
April: And then what happened to your process?
April: Can you please explain?
April: How can I help you if you don't know how to explain your case?
Peter : what is the phone number for immigration?
April: Immigration? I am sorry, this for magicjack tech support and basically we do not give numbers which is not related to
our work.
Peter : This is way too funny.....thanks, you have been great.
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sat Feb 28, 2009 5:51 am    Post subject:

It seems that Kaspersky is trying to figure out what to do with a new device that wants to install a resident program on your computer.

You have two options. You can disable Kaspersky during the MJ installation process (I think there is a comment to that effect in the installation instructions, but I don't remember.) or you can sit and wait for Kaspersky to do its due diligence and ask you if it is permissible to install this program.

p.s. I don't think calling Immigration will help you to deport a Filipina within her own country. I know it won't help you understand your PC better.
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