Unofficial magicJack Forum

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

Has anyone experienced a Magic Jack simply stop working? Mine died yesterday. It worked fine in the morning but when I came back in the afternoon it was not working. XP Pro SP2 reported that "Windows did not recognize the device." And, "Try reconnecting the device. If Windows still does not recognize it, replace the device."

There were no storms in the area, and my DSL line and computer are well protected.

I also tried different phones--ones that worked fine before.

I also connected it to my notebook, XP Home SP2 and got the same error message, so it looks definitely like a Magic Jack hardware failure.

Today, I after going through tech support hell ("Nicole", "Harry" "Irish" and "Therese") and performing all the software stuff they asked, they said they would send me another one.

I have had it since Feb 08. For what it cost, I am happy, but I didn't expect much at all from it.

Any ideas on what could have happened to cause the failure??

XoDiViAoX · magicJack Apprentice Joined: 07 Dec 2007 Posts: 17

I've read alot of postings on here lately they're starting to break. Mine messed up and I had to go threw tech support hell too they told me twice they were going to send me a replacement, still no emails, still no replacement. They'll probably do you the same way.

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

Thanks. Oh, and I see that Magic Jack now as a great big "F" rating from the Better Business Bureau.

I was told to expect an e-mail confirmation in a couple of days.

HendersonMike · Posted: Fri Jul 04, 2008 5:30 pm Post subject:

aone999 · MagicJack User Joined: 12 Nov 2007 Posts: 42

Mine stopped working some days back. Tech chat was useless - they said they cannot give me a replacement because I am out of the trial period.

I sent an e-mail to Dan Borislo (for those who doesn't know - he is the inventor of MagicJack). Somebody replied on his behalf. After a few exchange of emails (about 5) in 2 days (which were about the same diagnostics the stupid techchat guys tell you), he agreed to send me a replacement.

I was not believing - but next day I got an email with tracking number. The Jack arrived in 3 days.

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

Thanks.

I am going to give them a few days (holiday weekend and all that, you know) and then send an email I saved a copy of the tech support text discussion, so I have some documentation about what was promised.

Once it breaks, there is no real alternative other than getting a replacement.

I have forwarded the MJ phone number to my cell phone in the interim. But I used it to make outgoing calls primarily.

I'll post anything I get.

twebdonny · MagicJack Newbie Joined: 01 Jun 2008 Posts: 8

Tried all the troubleshooting with tech because I can not get any sound thru headset as soon as I dial out.
This is a new issue and all worked fine previously.
The device is just 2 months old and and "out of 30 day warranty"

tb01 · Posted: Tue Jul 08, 2008 2:28 pm Post subject: Mine died, then revived...

2:23 PM 7/8/2008

Mine died, then revived...

I have indeed had the exact same issue previously. Device was deader than a doornail for about a week. Then it just started working again for no apparent reason.

From my first three extremely frustrating experiences of 'Tech Chat' I have decided that short of the device actually exploding (grin), I intend to completely avoid that avenue of raising my blood pressure and wasting my time. I have plenty to frustrate me with just keeping WinXP running (and only for mJ service!).

I also had a series of recent issues, which I posted here [http://www.phoneservicesupport.com/no-softphone-must-plug-devmgr-shows-m-dr-t2228.html], and may be of some benefit to others.

I hope you all get your replacement devices!!!

--tb01

.

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

Thanks for posting your experience. I have been plugging mj into the USB port a couple of times a day, hoping for the same revival experience you had.

Same ole, same ole--neither XPSP2 or XPSP3 recognizes it--windows says it is malfunctioning and the device needs to be replaced. Doesn't even get as far as drivers.

I am also thinking about putting it in the fridge overnight to see if that might revive it.

I will keep you posted on my experience.

maine-iac · Posted: Tue Jul 08, 2008 5:07 pm Post subject:

MagicJack did have a warning earlier not to install XPSP3. I don't know if that issue has been resolved.

lonestarmagic · Posted: Tue Jul 08, 2008 5:12 pm Post subject:

Putting MJ in the fridge is not a good idea. Any moisture build up on the circiut board and when you plug it back in, you can damage the components on the board.

MJ does not support SP-3, by using that service pack, your just asking for probs.

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

maine-iac · Posted: Tue Jul 08, 2008 8:36 pm Post subject:

maine-iac · Posted: Tue Jul 08, 2008 8:37 pm Post subject:

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

twebdonny · MagicJack Newbie Joined: 01 Jun 2008 Posts: 8

Still cannot get any sound on my MJ when I dial out from this laptop. I know its not a device problem as
I can use it fine from another PC. I tried all the typical fixes to no avail and am now at a loss.

grw · MagicJack User Joined: 04 Jul 2008 Posts: 41

Good experience to report. Tech Support said they were sending a replacement, and they did. They said I would receive a confirming e-mail in two days, but that never arrived.

Instead I contacted [email protected] asking about it, and I got a response!

As promised I received a MJ replacement via first class mail. Installed and up and running without a hitch.

Once the new device was up and running, I removed it and tried the defective device, thinking something may have changed. Still not working. I am about as sure as one can be that it is defective.

Perhaps overheating?? Could that be a cause.

The only other problem I have had is the inability to retrieve messages from a non MJ phone. Pressing * does not seem to work.