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Magic Jack does not start on HP laptop

 
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beam23
MagicJack Newbie


Joined: 03 May 2011
Posts: 3

PostPosted: Tue May 03, 2011 2:30 pm    Post subject: Magic Jack does not start on HP laptop

I have a new HP laptop win7 pro 7 64 bit that I purchase and my MJ does not work on it. I have spen 10+ hours over 2 day chatting to MJ techs 12 different people they even remoted in to my computer, and did something so it would not even start so I had to reload a restore point from 2 weeks ago to get the computer working.
MJ sometime will pop up with the dial pad, but will not display the phone number. after a couple of minutes MJ's blue light goes out.
MJ works fine on different computers
Sometimes I get a TigerJet driver error. All drivers are up to date, and all MS patches up to date
Any ideas
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laserjobs
Dan Should Pay Me


Joined: 12 Nov 2007
Posts: 670

PostPosted: Tue May 03, 2011 5:05 pm    Post subject:

Try changing the Windows compatibly settings to Vista for magicjack.exe and magicjackloader.exe. You can find the compatibility tab if you right click on the program file and choose properties.
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beam23
MagicJack Newbie


Joined: 03 May 2011
Posts: 3

PostPosted: Tue May 03, 2011 5:49 pm    Post subject:

Tried your suggestion. Still the same results Dial pad say 000-000-0000 and MJ light goes out
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puterluver
magicJack Apprentice


Joined: 11 Sep 2010
Posts: 19
Location: NE Pennsylvania

PostPosted: Fri May 06, 2011 10:25 am    Post subject:

I too have Windows Pro 7, 64 bit, and it has several issues. One thing is download and install the XP Mode Software from Windows. That will help 7 connect to all the older software.

It is a must, if you want to use older technology.
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beam23
MagicJack Newbie


Joined: 03 May 2011
Posts: 3

PostPosted: Fri May 06, 2011 11:55 am    Post subject:

I do have XP mode loaded on the laptop. Should I be running Magicjack in XPmode instead of under windows7
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Fri May 06, 2011 3:10 pm    Post subject:

beam23 wrote:
I do have XP mode loaded on the laptop. Should I be running Magicjack in XPmode instead of under windows7


For what it's worth, I have been running my MJ with Windows7 for almost a year now with zero problems. Every experience and computer setup is different, but there is nothing inherent about Win7 that makes MJ not work properly.
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puterluver
magicJack Apprentice


Joined: 11 Sep 2010
Posts: 19
Location: NE Pennsylvania

PostPosted: Mon May 09, 2011 9:22 am    Post subject:

Very true, what I have found is Windows 7 issues depend upon each computer. Windows 7 is very good and modern, but some of the older software can have a problem.

I have had USB port issues with Magicjack installation on and off on my Windows 7. I use it also on my XP laptop and so far have had no installation problems.
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