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Magic Jack does not work on network computers

 
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jelizren
MagicJack Newbie


Joined: 14 Dec 2010
Posts: 2
Location: Bakersfield, CA

PostPosted: Tue Dec 14, 2010 2:57 am    Post subject: Magic Jack does not work on network computers

Hello,

I have a D-Link 655 router attached to my home computers. When I plug the magic jack into the computer that is directly connected to the router it works fine. When I connect it to the other computers receiving a wireless connection from the router, and try to make a call, the router shuts off all internet access to the wireless computers. When I disconnect the magic jack, the internet is restored. Does anyone know how to fix this problem?

Thanks so much.
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Nobody beats the Whiz!
Dan Should Pay Me


Joined: 26 Oct 2009
Posts: 559

PostPosted: Tue Dec 14, 2010 8:06 am    Post subject:

Are you using a cordless phone that is 2.4ghz? It may interfere with your wifi.
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jelizren
MagicJack Newbie


Joined: 14 Dec 2010
Posts: 2
Location: Bakersfield, CA

PostPosted: Tue Dec 14, 2010 6:19 pm    Post subject:

Yes, but it did work until I got the D-Link router to replace an old Netgear I had. I actually have had the magic jack a couple of years and have had no problem until I switched router. Thanks.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue Dec 14, 2010 6:55 pm    Post subject:

jelizren wrote:
Yes, but it did work until I got the D-Link router to replace an old Netgear I had. I actually have had the magic jack a couple of years and have had no problem until I switched router. Thanks.


Thast because your new router may be set for the same freq. as your cordless and your old one was on a different channel. Just log into your router and change the wireless address. Of course getting a new cordless 5.8ghz and above will solve it as well.


Last edited by bitstopjoe on Wed Dec 15, 2010 7:20 am; edited 1 time in total
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VaHam
Dan Should Pay Me


Joined: 13 Feb 2008
Posts: 851

PostPosted: Wed Dec 15, 2010 2:17 am    Post subject:

bitstopjoe wrote:
jelizren wrote:
Yes, but it did work until I got the D-Link router to replace an old Netgear I had. I actually have had the magic jack a couple of years and have had no problem until I switched router. Thanks.


Thast becuase your new router may be set for the same freq. as your cordless and your old one was on a different channel. Just log into your router and change the wireless address. Of course getting a new cordless 5.8ghz and above will solve it as well.


Setting router to wifi channel 11 usually gives the least interference with cordless phones.
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