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Magic Jack dropping the internet connection ??



 
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Sun Mar 15, 2009 5:14 pm    Post subject: Magic Jack dropping the internet connection ?? Reply with quote

Magic Jack sits idle on PC - then drops the internet connction. The internet is good when I look at the connection (and works with other PCs in the house) so only MJ is not connected to internet anymore. Happens frequently. I disabled McAfee thinking messgaes they send are interferring, but made no diff. Any other suggestions?? Thanks!
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murphy
Dan isn't smart enough to hire me


Joined: 21 Jan 2009
Posts: 184
Location: Pennsylvania

PostPosted: Sun Mar 15, 2009 5:54 pm    Post subject: Reply with quote

Run Device Manager and verify that your USB root hubs are not set to turn off to save power.
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Sun Mar 15, 2009 6:25 pm    Post subject: Re- root hubs Reply with quote

I am not sure how I would know if it is doing that to my USB hubs...what would I look for exactly? Thanks!
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Mar 15, 2009 7:33 pm    Post subject: Reply with quote

It depends upon what OS your PC is running. You didn't mention yours. There are different threads here that discuss doing this on the various OSes that members are using.
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Thu Mar 19, 2009 7:41 am    Post subject: Dan you rock! Reply with quote

Dan you Rock! THe USB was indeed set to 'save energy'! I would not have known this - MJ central should put this on its FAQ, it is such a simple fix and a BIG problem!! I have Windows XP, so 'saving energy' is probably likely with XP. Thanks!
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