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Magic Jack dropping the internet connection ??

 
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Sun Mar 15, 2009 5:14 pm    Post subject: Magic Jack dropping the internet connection ??

Magic Jack sits idle on PC - then drops the internet connction. The internet is good when I look at the connection (and works with other PCs in the house) so only MJ is not connected to internet anymore. Happens frequently. I disabled McAfee thinking messgaes they send are interferring, but made no diff. Any other suggestions?? Thanks!
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murphy
Dan isn't smart enough to hire me


Joined: 21 Jan 2009
Posts: 184
Location: Pennsylvania

PostPosted: Sun Mar 15, 2009 5:54 pm    Post subject:

Run Device Manager and verify that your USB root hubs are not set to turn off to save power.
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Sun Mar 15, 2009 6:25 pm    Post subject: Re- root hubs

I am not sure how I would know if it is doing that to my USB hubs...what would I look for exactly? Thanks!
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Sun Mar 15, 2009 7:33 pm    Post subject:

It depends upon what OS your PC is running. You didn't mention yours. There are different threads here that discuss doing this on the various OSes that members are using.
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LKLJ0920
MagicJack Newbie


Joined: 15 Mar 2009
Posts: 5

PostPosted: Thu Mar 19, 2009 7:41 am    Post subject: Dan you rock!

Dan you Rock! THe USB was indeed set to 'save energy'! I would not have known this - MJ central should put this on its FAQ, it is such a simple fix and a BIG problem!! I have Windows XP, so 'saving energy' is probably likely with XP. Thanks!
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