magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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Magic Jack plus help

 
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BILLS LAPTOP
MagicJack Newbie


Joined: 21 Feb 2013
Posts: 1
PostPosted: Thu Feb 21, 2013 8:39 pm    Post subject: Magic Jack plus help Reply with quote
Having problems with the MJ+, I have just helped my friend try to setup MJ+, we can call out but don't get incoming calls, does anybody have any ideas on this. Saying line has been disconnected, do we have to wait for this to take affect?, we are using the same # as the landline phone we had.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida
PostPosted: Fri Feb 22, 2013 12:53 pm    Post subject: Reply with quote
- SOUNDS like you ported a pre-existing number into MJ immediately upon account set-up/activation (not a good idea, btw - better to start with a new number and THEN port in old one), but the number's old account was canceled by the old company and MJ hasn't assigned the ported-in number to the new account yet. Better go online to the MJ website and start a live help chat to see if they can fix it ASAP.
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