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Magic Jack Plus update files
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Melman
MagicJack Contributor


Joined: 09 May 2008
Posts: 53
Location: Centralia, Washington

PostPosted: Tue May 29, 2012 11:40 am    Post subject: No Dropped Calls

Since going back to the October version we have not had any dropped calls in one week. This means for the MJ Plus users going through their routers, it is more stable without having the random drop issues we all have been getting since the February update.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Tue May 29, 2012 1:21 pm    Post subject:

Just hope and pray MJ doesnt go through with their plans to automatically update their devices whilst connected to the router as opposed to the PC as they do now.
Once they do that, you can roll back as often as you want but as soon as you are online MJ will update it to their current release.
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profster
MagicJack User


Joined: 10 Oct 2008
Posts: 49

PostPosted: Tue May 29, 2012 2:53 pm    Post subject:

Since I have actually had them admit that there is a problem with the dropped calls, and have received an email from them attesting to this, I am going to go back to them with the information you all have given me.

Can everyone that has reverted to the October update post their result by tomorrow at 4PM est. I will use this data to report to them.

I have had no dropped calls as well.
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beachrdy
MagicJack Newbie


Joined: 24 Feb 2009
Posts: 8

PostPosted: Tue May 29, 2012 5:23 pm    Post subject:

I don't do many long calls. However, I'd had several around 20 minutes and a few shorter ones. I have had dropped calls in the past, but none since the downgrade.
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radzkillah
MagicJack Expert


Joined: 22 Feb 2012
Posts: 91
Location: Rhode Island

PostPosted: Wed May 30, 2012 12:53 am    Post subject:

I only got drop calls for approx 1.5 hours or 1 hour and 26 minutes..


Smile
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Keizer
magicJack Apprentice


Joined: 05 May 2012
Posts: 22

PostPosted: Wed May 30, 2012 1:08 am    Post subject:

I just finished another long distance, hour long call with no problems. This time it was an incoming call. I'm beginning to feel like this firmware downgrade is the ticket.
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Wed May 30, 2012 7:55 am    Post subject:

Happy to report that we haven't had a dropped call in two weeks! Very Happy
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kedwards
MagicJack User


Joined: 20 Nov 2011
Posts: 48
Location: Suffolk, VA

PostPosted: Wed May 30, 2012 1:05 pm    Post subject:

profster wrote:
Since I have actually had them admit that there is a problem with the dropped calls, and have received an email from them attesting to this, I am going to go back to them with the information you all have given me.

Can everyone that has reverted to the October update post their result by tomorrow at 4PM est. I will use this data to report to them.

I have had no dropped calls as well.


I haven't encountered *any* dropped calls, in the 4 days I have been trying this (using the October update file on my magicJack Plus).

Thanks for passing the results along to MJ.

Keith
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profster
MagicJack User


Joined: 10 Oct 2008
Posts: 49

PostPosted: Wed May 30, 2012 4:07 pm    Post subject:

radzkillah wrote:
I only got drop calls for approx 1.5 hours or 1 hour and 26 minutes..


Smile


Question: are you using the October 2011 downgrade we suggested to use?

Please respond because this is important!!!!
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Melman
MagicJack Contributor


Joined: 09 May 2008
Posts: 53
Location: Centralia, Washington

PostPosted: Wed May 30, 2012 7:05 pm    Post subject:

profster wrote:
radzkillah wrote:
I only got drop calls for approx 1.5 hours or 1 hour and 26 minutes..


Smile


Question: are you using the October 2011 downgrade we suggested to use?

Please respond because this is important!!!!


We are using the October 2011 downgrade with no dropped calls. Very Happy
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Keizer
magicJack Apprentice


Joined: 05 May 2012
Posts: 22

PostPosted: Fri Jun 01, 2012 10:44 am    Post subject:

Still no dropped calls to report!!! I am considering my MJ plus fixed!!
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Fri Jun 01, 2012 11:49 am    Post subject:

Keizer wrote:
Still no dropped calls to report!!! I am considering my MJ plus fixed!!


Ditto! What a breakthrough. Glad it's working well for everyone.

Some people have said they told MJ techs about this fix, but should we keep it on the downlow? I'm afraid that they'll mess something up again for us. Sad
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2guntom
MagicJack User


Joined: 24 Apr 2012
Posts: 42

PostPosted: Fri Jun 01, 2012 3:21 pm    Post subject:

I have a hard time getting excited about this...

It seems that if we monkey with something, it will work for a little while, then it will screw up yet again.

Has anybody been running this setup for a month or longer yet?

- -
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Keizer
magicJack Apprentice


Joined: 05 May 2012
Posts: 22

PostPosted: Fri Jun 01, 2012 9:11 pm    Post subject:

2guntom wrote:
I have a hard time getting excited about this...

It seems that if we monkey with something, it will work for a little while, then it will screw up yet again.

Has anybody been running this setup for a month or longer yet?

- -


mh1983 has been trouble free for a month using the Oct. firmware.

Honestly, at first I had my doubts. But, after a week or so, and no dropped calls like before, I started getting my hopes up. Now 15 days later and no dropped calls.......I don't even think about it anymore. Except when I post in here.
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Fri Jun 01, 2012 11:04 pm    Post subject:

Quote:
Just hope and pray MJ doesnt go through with their plans to automatically update their devices whilst connected to the router as opposed to the PC as they do now.

It would be interesting to know whether MJ has the capability to block the use of GV Jack through such an update.
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2guntom
MagicJack User


Joined: 24 Apr 2012
Posts: 42

PostPosted: Fri Jun 01, 2012 11:58 pm    Post subject:

Keizer wrote:
2guntom wrote:
I have a hard time getting excited about this...

It seems that if we monkey with something, it will work for a little while, then it will screw up yet again.

Has anybody been running this setup for a month or longer yet?

- -


mh1983 has been trouble free for a month using the Oct. firmware.

Honestly, at first I had my doubts. But, after a week or so, and no dropped calls like before, I started getting my hopes up. Now 15 days later and no dropped calls.......I don't even think about it anymore. Except when I post in here.


Hmm... that sounds promising.

If this doesn't work, does anybody have MJ's mailing address?

- -
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Keizer
magicJack Apprentice


Joined: 05 May 2012
Posts: 22

PostPosted: Wed Jun 06, 2012 9:11 am    Post subject:

Still working great here......no dropped calls.
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Wed Jun 06, 2012 9:53 am    Post subject:

Yep, same here!
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Sun Jun 17, 2012 7:33 pm    Post subject:

Sadly, we just experienced a dropped incoming call this evening (no change to the MJ+ update file or anything). Sad We had a good streak going, but I guess MJ is up to its old ways. Will see over the next while if the overall reliability has been affected at all.
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Jun 24, 2012 9:16 am    Post subject: updater file itself is only a conduit for the firmware

According to black_icon and radzkillah on this thread, the updater file doesn't change very often because it's only a conduit for the most current firmware which is always downloaded on-the-fly directly from magicJack servers. The .exe or .dmg file basically checks your magicJack's firmware version and compares it with the most recent version. If you already have the most recent version, it does nothing. If you do not have the most recent version, the new firmware is installed onto your magicJack and you get the 'Lucky You' icon on your desktop to confirm that your firmware has been upgraded.

There is (apparently) no way to download the actual firmware itself explicitly through magicJack's servers. We cannot download different versions of the firmware for local install. We can only the download the software that decides whether your magicJack should be updated.

In other words, any evidence of difference between using October update file vs. March update file is purely anecdotal and this instance, likely to be wishful thinking. Again, this very likely means that as soon as you use any version of the updater, it should automatically update you to the latest version of the firmware for your model of magicJack.

The system is closed and proprietary.
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profster
MagicJack User


Joined: 10 Oct 2008
Posts: 49

PostPosted: Sun Jun 24, 2012 5:30 pm    Post subject: Re: updater file itself is only a conduit for the firmware

greenman wrote:
According to black_icon and radzkillah on this thread, the updater file doesn't change very often because it's only a conduit for the most current firmware which is always downloaded on-the-fly directly from magicJack servers. The .exe or .dmg file basically checks your magicJack's firmware version and compares it with the most recent version. If you already have the most recent version, it does nothing. If you do not have the most recent version, the new firmware is installed onto your magicJack and you get the 'Lucky You' icon on your desktop to confirm that your firmware has been upgraded.

There is (apparently) no way to download the actual firmware itself explicitly through magicJack's servers. We cannot download different versions of the firmware for local install. We can only the download the software that decides whether your magicJack should be updated.

In other words, any evidence of difference between using October update file vs. March update file is purely anecdotal and this instance, likely to be wishful thinking. Again, this very likely means that as soon as you use any version of the updater, it should automatically update you to the latest version of the firmware for your model of magicJack.

The system is closed and proprietary.


I beg to differ on your statement. We have all the firmware saved and can load it on a computer then immediately move the mj+ back to the router. Since MJ cannot as yet ugrade itself when hooked directly to a router or switch there is no problem at running the October firmware update that is pleasently working fine.
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Sun Jun 24, 2012 9:43 pm    Post subject: Re: updater file itself is only a conduit for the firmware

profster wrote:
I beg to differ on your statement. We have all the firmware saved and can load it on a computer then immediately move the mj+ back to the router. Since MJ cannot as yet ugrade itself when hooked directly to a router or switch there is no problem at running the October firmware update that is pleasently working fine.

Just to be clear: are we talking about the file "magicJackSetup.exe" dated from October 2011?
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Keizer
magicJack Apprentice


Joined: 05 May 2012
Posts: 22

PostPosted: Mon Jun 25, 2012 11:18 am    Post subject: Re: updater file itself is only a conduit for the firmware

greenman wrote:

Just to be clear: are we talking about the file "magicJackSetup.exe" dated from October 2011?


Yes, to be exact:
magicJackSetup4252.exe

And I am still having flawless performance since down grading to the above file.
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radzkillah
MagicJack Expert


Joined: 22 Feb 2012
Posts: 91
Location: Rhode Island

PostPosted: Mon Jun 25, 2012 11:29 am    Post subject:

Cool Well it seems that this folks were downloading a new update which they actually think that they've downgraded the device.

To contradict the notion of magicJack PLUS not getting firmware updates on the router, that is partly correct since I have mine plugged in to the router for a quite while and when I plug it in to the computer it doesn't ask for update or download it.



Wink Well, if it seem to work then that's great.
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Mon Jun 25, 2012 12:45 pm    Post subject:

I can't speak for others, but a few days before my downgrade, I was prompted to update my MJ+. Dropped calls persisted. Then I did the downgrade and noticed immediate improvement; at the time I did the downgrade, others on the board were still reporting call dropping issues.

Has anyone done an upgrade recently? I'm afraid to do it, as I don't want my calls to drop again. Maybe someone else is more adventurous?

In any case, the points I outlined above lead me to believe that the file we used was indeed an older "firmware version" for MJ+ and is stabler than the other update that was available at the time.
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Mon Jun 25, 2012 7:54 pm    Post subject:

mh1983 wrote:
... the points I outlined above lead me to believe that the file we used was indeed an older "firmware version" for MJ+ and is stabler than the other update that was available at the time.

I agree.
I tested your theory.
Here are my results.
They are conclusive and reproducible.

October 2011 firmware version magicJackSetup.exe is 2.0.11
February 2012 firmware version magicJackSetup.exe is 2.0.13

Firmware version changes with the version of the setup file you use. Hence firmware is in the setup file and not secured from a server on the fly.
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mh1983
MagicJack Contributor


Joined: 01 May 2012
Posts: 50

PostPosted: Tue Jun 26, 2012 8:03 am    Post subject:

Great findings that confirm our suspicions, greenman -- thanks for sharing!
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profster
MagicJack User


Joined: 10 Oct 2008
Posts: 49

PostPosted: Tue Jun 26, 2012 9:10 am    Post subject:

I'm glad we are all on the same page now. The October upgrade is still working fine here. I have had not one dropped call since I downgraded to it.
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profster
MagicJack User


Joined: 10 Oct 2008
Posts: 49

PostPosted: Tue Jun 26, 2012 9:12 am    Post subject:

greenman wrote:
mh1983 wrote:
... the points I outlined above lead me to believe that the file we used was indeed an older "firmware version" for MJ+ and is stabler than the other update that was available at the time.

I agree.
I tested your theory.
Here are my results.
They are conclusive and reproducible.

October 2011 firmware version magicJackSetup.exe is 2.0.11
February 2012 firmware version magicJackSetup.exe is 2.0.13

Firmware version changes with the version of the setup file you use. Hence firmware is in the setup file and not secured from a server on the fly.



Yes the setup file is the new firmware. Any file that makes changes to a ROM is called firmware.
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Joe_
MagicJack Newbie


Joined: 13 Aug 2012
Posts: 3

PostPosted: Mon Aug 13, 2012 9:19 am    Post subject: MJ+ downgrade to Oct firmware

Hello and good-day to profster, Keizer and all here. I'm new here.

I've been pulling my hair out trying to find out what is wrong after upgrading from the old MJ to the new MJ+. Sad

This solution of reverting to the October firmware is one of the few credible answers I have been able to find.

I'm willing to give it a try but I'm afraid of bricking my MJ+. Although I've read the whole thread, I couldn't find a clear-cut procedure on how to go about reverting to the October firmware.

I'll be very grateful if someone will be kind enough to post a step-by-step guide that any newbie can follow.

Thanks!
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Mon Aug 13, 2012 10:39 am    Post subject:

i updated from mj to mj+ without a single problem,
what problems do you have?
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Mon Aug 13, 2012 11:40 am    Post subject: Re: MJ+ downgrade to Oct firmware

Joe_ wrote:
I'm willing to give it a try but I'm afraid of bricking my MJ+. Although I've read the whole thread, I couldn't find a clear-cut procedure on how to go about reverting to the October firmware.

I'll be very grateful if someone will be kind enough to post a step-by-step guide that any newbie can follow.

Thanks!

  1. Plug in your mJ+ in the USB port of your windows computer. Do not plug in the ethernet connector or power adapter while plugging into USB.
  2. Navigate to the magicJackSetup.exe file and double click.
  3. You'll see the 'Lucky You' splash screen, and then it will log you into the mJ on-screen application. You're done.
  4. When it's done, try receiving a call with the mJ+ connected to your computer. If it works this way but does not work via direct internet connection, there is some other thing interfering with your connection.
  5. If changing the firmware doesn't work, firmware version change probably isn't the answer. Try checking your phone's REN.



Good luck.
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Joe_
MagicJack Newbie


Joined: 13 Aug 2012
Posts: 3

PostPosted: Mon Aug 20, 2012 12:05 am    Post subject: MJ+ downgrade to Oct 2011 firmware

Thank you both for you response! I've been a bit busy with other matters hence the reason for the delay in my replying.

@Pilot,

When I first upgraded to the MJ+ approx. a month ago, I immediately tested it and found that calls were disconnecting at random when the MJ+ was connected via my router. It didn't matter whether the calls were incoming or outgoing. Calls lasted between ~30 seconds and 14 minutes before disconnecting. (I didn't use it connected via a USB port on my computer - didn't have time to test and use via USB defeated why I got the MJ+ in the first place.)

The strange thing was that sometimes my Internet also stopped working as well, but not always. In fact my Internet was down for almost 2 days and no amount of re-booting of the modem and router would get it going again. It was only when I decided to check the tightness of all the cable connections that I stumbled upon the possible cause. I was routing the coax cable from my ISP through a "supposed" protection circuit in my surge suppressor and that seemed to be the problem. I have since bypassed the surge suppressor and that seemed to have solved it - At least my Internet has been steady since.

To test the MJ+, I have since received as well as made an outgoing call without being disconnected. I don't really use the MJ+ much at all, but I hope that the problem is solved for good. If I encounter any other issues I'll let you all know.

@greenman,

Thanks for the instructions. I had some time today so I decided to use the mediafire link posted by SPC (?) to download the Oct 2011 firmware in case I really needed it. Unfortunately it is no longer on the site. Anyways, here's to hoping that I wouldn't be needing it.

Once again, thanks for your prompt responses.

Joe
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