magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

andylee77 · Posted: Mon Mar 16, 2009 8:26 pm Post subject: MagicJack Blacklisting ATA?

Has anyone had any issues with MagicJack blacklisting any MAC addresses or specific devices?

I have a Linksys PAP2 that I have been using with the service for 6+ months. I have had to plug up the USB jack and retrieve the new password two other times as the password would change.

About a week and a half ago I lost service on the ATA and even after putting in the new password the ATA says "Can't connect to login server".

I have reset the ATA to defaults. And reconfigured as before. I have other SIP accounts with other providers and no issues.

I am using the ATA behind DD-WRT firewall with SIP routing.

I've tried so many things and cannot figure this one out.

I notice that people are using an agent name which I was not in the past. That is why I'm thinking they may have blocked it somehow?!?
I have tried adding this to the User Agent "MagicJack/1.80.466c (SJ Labs)"

The proxy I use is
proxy01.tampa.talk4free.com:5070

I have tried other proxy locations as well and I am able to resolve the IP and I am able to ping all locations but no registration.

I have been using MJ Suite (currently v1.6) to get SIP information and pmdump in the past. Do you think the password is being dumped at a different location to trick this software?? I also notice that it takes MJ Suite multiple tries to retrieve the SIP info. I guess this is due to MJ removing the registration info from the memory after login.

Thanks ahead of time for any ideas....
I may try a softphone or my other ATA tonight if I get a chance to verify the login information.

mberlant · Posted: Mon Mar 16, 2009 9:49 pm Post subject:

"Can't connect to login server" often indicates that your STUN service isn't working properly. I have noticed recently that FWD's STUN server, which I have been using and recommending for years, has apparently become flaky. I have changed my devices to use stun.ekiga.net:3478, with good results.

andylee77 · Posted: Tue Mar 17, 2009 1:17 am Post subject: further testing

Well I have tested the login using my other ATA and no go.

I then tried X-Lite and it worked just fine. Must be somthing to do with my DD-WRT Milkfish SIP proxy.

I am not using a STUN server as I was using a SIP proxy.

I tried STUN but for some reason I am not getting any response back to my PAP2. Messages and Bytes sent but nothing recieved. Can't get any of my SIP providers to work.

mberlant · Posted: Tue Mar 17, 2009 6:18 am Post subject:

I would recommend disabling the milkfish SIP proxy. I haven't heard anyone give a successful report, including myself.

andylee77 · Posted: Tue Mar 17, 2009 10:27 am Post subject: STUN

Well I figured out why the STUN server was not working. I didn't have a DNS set. Smile

So I wasn't resolving the address.

Everything is working good now. Smile

Thanks. Guess Milkfish was sending somthing they didn't like. Strange it worked for 6 months.

mberlant · Posted: Tue Mar 17, 2009 7:30 pm Post subject:

Congratulations on finding the cause. Thank you for reporting your solution.

Moe_Ale · Posted: Sun Feb 07, 2010 7:41 pm Post subject: Can't connect to login server

I am in the same exact position. my ATA says Registration State: Can't connect to login server. I cannot seem to find my DD-WRT Milkfish SIP proxy in order to disable it if that is what is causing the ATA not to work. where can I find Milkfish SIP Proxy my DD-WRT router.

router info:

Netgear WNR834B v2
Firmware: DD-WRT v24-sp2 (10/10/09) mini

Thanks in advance