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xyzzy magicJack Apprentice
Joined: 13 Nov 2007 Posts: 20
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Posted: Mon Feb 08, 2010 7:51 pm Post subject: MagicJack bug report option |
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1. Click the softphone.
2. Hit Ctrl + Alt + F7 twice.
3. This will open a new windows with the title Please send your bug report to magicjack.
4. Write down the problem description, next choose the option Create Bug Report file and I will send it Manually.
5. Hit Submit button, save the file in your desktop for easy access, the file name will be named (SoftphoneBugReport.tgz), a new window might appear after the process, just hit the CLOSE button of that new window.
I was given info this by chat support. None of the email addresses I was given to send the file to worked.
The created file is a gzipped tar archive. You can see the individual files in 7zip. They start with a magic number of SJEN. The only reference I have found that mentions this type of file is http://magicjackhacks.com/index.php?option=com_kunena&Itemid=62&func=view&catid=7&id=259 |
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CodeMonkey magicJack Apprentice
Joined: 21 Jun 2008 Posts: 13
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Posted: Wed Feb 10, 2010 1:48 pm Post subject: YEA!!!!!!!!!!!! |
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FINALLY, a way to send the gripes to someone who can actually FIX them. Doesn't mean they will be fixed but its progress. |
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xyzzy magicJack Apprentice
Joined: 13 Nov 2007 Posts: 20
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Posted: Wed Feb 10, 2010 3:28 pm Post subject: |
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Actually, the email I was given in the chat session bounced. The email listed in the program also bounced. I wouldn't count on anyone actually even seeing a bug report.
These are the files in the archive:
Description.txt
SIPTraffic.sjen
magicJackOpts.sjen
ResFAT.sjen
DownloadManager.sjen
OS.sjen
Languages.sjen
AudioDriverEvents-Timeout.sjen
AudioDriverEvents.sjen
AudioDriverEvents-Output.sjen
AppExitLockManager.sjen
MME.sjen
Log.sjen
AudioDriverEvents-DSoundOut.sjen
UDLL.sjen
magicJack.sjen
Features.sjen
NetworkInterface.sjen
STUN.sjen
CurrentOptions.sjen
magicJackCfg.sjen
WinFirewall.sjen
AEC.sjen
magicJackSubsystems.sjen
ApiServer.sjen
SoftwareUpdate.sjen
I thought that the ability to generate the information MJ would use for debugging might be of interest to those looking to extend functionality. |
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