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MAGICJACK CS IS A JOKE - DO NOT BUY IF YOU WANT Cust Serv

 
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dsteele1
MagicJack Newbie


Joined: 20 Sep 2011
Posts: 1

PostPosted: Tue Sep 20, 2011 1:22 pm    Post subject: MAGICJACK CS IS A JOKE - DO NOT BUY IF YOU WANT Cust Serv

I ordered a MagicJack Plus from this "cartoon" website knowing this was probably going to happen. No order number or order confirmation. Pending charges on my credit card. Customer Service from India by Chat ONLY... cancelled my order... here's the chat from India... MagicJack what a joke!!!!

Please wait for a site operator to respond.

You are now chatting with 'Jenny'

Your Issue ID for this chat is LTK55408601108X

Jenny: Hello, how may I help you?

Don Steele: I never recieved an order confirmation e-mail to my e-mail account. Can you help me get it please?

Jenny: May I know what did you order Don?

Don Steele: MagicJack Plus

Jenny: May I have the last 4 digits of your card please?

Don Steele: XXXX

Jenny: Thank you.

Jenny: May I know exactly when you placed your order?

Don Steele: 9/18/11... you don't have this information already???

Jenny: May I have your complete Billing address please?

Don Steele: I already have pending charges on my credit card

Don Steele: 6XXXXXXXXXXXXXXXXXXXXXXXXXXX

Jenny: Thank you.

Jenny: Please wait while I check that for you

Jenny: As I have checked it here, your order has not been shipped yet.

Jenny: Please click Here for your order status (link goes nowhere)

Don Steele: Where is my order confirmation by e-mail?

Jenny: Can you access on this Emal XXXXXXXXXXXX

Don Steele: Your website says I will get an order confirmation by e-mail within 24 hours?

Don Steele: YES i can access this e-mail... I get get hundreds of e-mails a day to it.

Jenny: One moment please...

Jenny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jewel'

Your Issue ID for this chat is LTK55408601108X

Jewel: Hello. My name is Jewel. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.

Jewel: Thank you for waiting.

Don Steele: Any info

Jewel: May I know when did you place this order?

Don Steele: It's in the above chat!!!! 9/18

Jewel: Your e-mail confirmation of your order has been sent to this Email: DXXXXXXXXXXX

Jewel: Try to check your spam folder.

Jewel: And to all possible folders.

Don Steele: OK... give me a moment

Jewel: Okay.

Don Steele: NOTHING! Not in spam or anywhere??? Can you re-send it or was it never sent?

Jewel: I'm sorry for the delay. I'll be right with you.

Don Steele: OK

Jewel: I will be right with you.

Don Steele: OK

Jewel: My apologies but we can only send out one time e-mail confirmation. (WTF)

Jewel: It shows here that your order still in pending.

Jewel: It might be that you have not receive your e-mail confirmation yet. (NO DUH - WTF)

Jewel: I may suggest you to try again.

Don Steele: Try what again?

Jewel: Thank you for waiting. I'll be with you in just a moment.

Don Steele: OK

Jewel: Try to check again later.

Jewel: Is there anything else I may help you with today?

Don Steele: YES... Cancel my order NOW and send me a confirmation of this by e-mail!!!!! Or I will put this order in dispute with my credit card company!!!!

Jewel: For verification, please provide me of the needed information below:

Jewel: Complete name.........

Jewel: Physical address.......

Don Steele: XXXXXXXXXXXXXXXXXX

Don Steele: 6XXXXXXXXXXXXXXXXXXXXXXXXXX
Jewel: Thank you.

Jewel: 09/20/2011 12:56:20 [C]anceled Order

Don Steele: Will I be getting an e-mail confirmation?

Jewel: Yes.

Don Steele: Great... If I don't get the e-mail confirmation I will be putting this order in dispute and handle it that way. MagicJack is a joke.... hello NetTalk.

Jewel: I will be right with you.

Jewel: I'm sorry for the delay. I'll be right with you.

Don Steele: Where is my cancellation e-mail??????

Jewel: If any chances, you will not get any e-mail notification. Please notify us immediately. To be convenient for you, please do ask for my name "Jewel" or any available supervisors so that you will be forwarded to us immediately for that matter.

Don Steele: OK.... Bye

6 hours later.... NO CANCELLATION E_MAIL>>> what a joke!!!!!!!!!!!!!!!!!!!!!


Last edited by dsteele1 on Tue Sep 20, 2011 7:08 pm; edited 1 time in total
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scotty200
Dan isn't smart enough to hire me


Joined: 01 Mar 2009
Posts: 196

PostPosted: Tue Sep 20, 2011 2:23 pm    Post subject:

just for your info it take up to 24 hours b4 u will get a email letting u know your order went threw i am sorry u did not get a email sooner but MagicJack plus is a good device nettalk i cant say is good but from what i been seeing about it is a good device too but because i cold not port my old mj number to NT that way i got the mjp as i could add the plus and keep the same number

i hope nettalk works out for u

have a good day
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